If you have any questions regarding your reservation or accommodation, or if you have any questions about the hotel, please contact us.
If you have any comments, please feel free to send them to us.
We answer the main questions we receive from our customers through Q&A. Please take a look.
If you have any questions that are not covered in the Q&A, please contact us by phone, fax, or via the comments and requests form.
Reservations and hotel inquiries
Reception: TOKYU HOTELS Reservation Line
*If your number is set to anonymous, please turn it off and try calling again.
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General dial
- weekdays
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10：00～17：00
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Closed on Saturdays, Sundays, national holidays, New Year's holidays, May 1st, and November 1st
Reservations and hotel inquiries from international phone numbers
Reception: TOKYU HOTELS Reservation Line
- weekdays
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9：00～18：00
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Closed on Saturdays, Sundays, national holidays, New Year's holidays, May 1st, and November 1st
Inquiries regarding TOKYU HOTELS COMFORT MEMBERS
Reception: COMFORT MEMBERS Office
- weekdays
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10：00～17：00
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Closed on Saturdays, Sundays, national holidays, New Year's holidays, May 1st, and November 1st
Inquiries regarding corporate use
Reception: TOKYU HOTELS & RESORTS CO., LTD. Corporate Office
- weekdays
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9：00～12：30
13：30～18：00
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Closed on Saturdays, Sundays, holidays, and New Year holidays