Information received from customers, etc.
The information that we will receive from our Customers includes name, address, telephone number, email address, date of birth, gender, nationality, passport, visa, marketing-related information, information entered by Customers into input forms specified by our company, information entered by our staff at the instruction of Customers, information about previous stays, services used and products purchased, information about the preferences of customers that we learn about during their stay, information provided by Customers in order to allow them to use our services, information provided by Customers when travel agents receive accommodation reservations from customers, and information essential to transactions, such as credit card information.

Information we collect when you visit our website
When you browse our website, we may collect device information, log information, cookies and anonymous IDs, location information, IP addresses and individual identification information.

To contact customers etc. for reservation confirmation etc.

To provide services, products and information to customers

To carry out the following marketing activities:

To conduct analysis to improve our services and products

To send surveys to further improve our services

To enforce compliance with the terms and conditions of use for services provided through our website

To protect the services we provide through our website and our customers, etc.

To verify the identity of customers, etc., when they make a request for their personal information in accordance with this policy

To fulfill our legal obligations (meaning the laws of the country where our facilities are located, including Japanese law)

To administer sweepstakes, prize draws and other promotions

To carry out contractual obligations to parties involved in your travel arrangements (such as travel agencies, tour organizers, your employers, etc.) or external parties (such as credit card companies or airlines)

For purposes of use that have been separately specified or publicly announced to customers, etc.

For record keeping

How to collect information directly from customers
Regarding the information described in paragraph 1 of "2. Content of Personal Information," we may collect personal information from you through your booking or use of our accommodations, creation of an account on our website, response to a survey, participation in a lottery or contest, contacting customer service, application for or use of services provided by our company, etc.

Collection from your devices and our network
Regarding the information described in Section 2 of "2. Personal Information Content," when you use our website or other content, we may automatically collect your personal information from your devices using cookies and related technologies.

Collection from other companies
In order to allow customers to use our services comfortably, we may collect personal information of customers, etc. through online services operated by other companies selected by us. We may also collect personal information of customers, etc. from the parties listed below.

Collected from social media
When you voluntarily participate in social media activities or services operated by us, we may collect information about your contact and identity, information about your accommodation and purchases, your behavior on the internet and online, and other information that is included in the content or profile you post on social media.

When there is consent from the customer, etc.

When disclosure or provision is required by law

When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the consent of the customer, etc.

When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the consent of the customer, etc.

When it is necessary to cooperate with a national government agency, local government, or a person commissioned by them in carrying out duties prescribed by law, and obtaining the individual's consent is likely to impede the performance of said duties.

When disclosing or providing personal information to a business partner within the scope necessary to provide services to the Customer, etc.

When transferring personal information of customers, etc. or the right to manage such personal information as part of the transferred business assets in connection with a business transfer

Items of personal information to be jointly used
"2. Personal Information"

Scope of parties using the information jointly
Corporations that operate facilities listed on the Tokyu Group website (https://tokyugroup.jp/about/grouplist/), as well as TOKYU HOTELS & RESORTS CO., LTD. and its affiliated companies

Purpose of use of joint users
Purpose of "3. Purpose of Use of Information"

Name of the person responsible for managing user information
TOKYU HOTELS & RESORTS CO., LTD.

Where we have an ongoing business relationship with you and provide you with services (for example, for as long as you have an account with us or you continue to use our services).

When there is a legal obligation that we must comply with

If we have reason to believe that preserving the information is advisable given our legal position (statute of limitations, litigation, regulatory investigations, etc.)

Access right
Customers, etc. may request disclosure of the personal information listed below over the past 12 months by contacting us at the address listed below.

Right to erasure
Customers, etc. may request that we delete any personal information about them that we hold by contacting us (however, there are certain exceptions).

Do we sell your personal information?
We do not sell personal information of customers to other businesses or third parties. In this policy, "sale" means selling, leasing, publishing, disclosing, disseminating, providing, transferring, or communicating orally, in writing, electronically, or by other means, personal information of consumers from one business to another business or third party in exchange for money or other valuable consideration.
2. Before responding to any request from you, we will verify your identity through appropriate procedures.
When you make a request, if you have an account with us, we will verify your name, account number, and the email address and telephone number associated with your account. If you do not have an account, we will verify your name, the reservation ID number used to reserve an accommodation with us, and the email address and telephone number associated with that reservation. If you are a California resident, you may designate a representative to make a request as described in the preceding paragraph, if necessary. If you make a request on behalf of someone else, please make sure that the authorized agent is identified as an authorized agent and that the agent has the necessary information to complete the identity verification procedure.

Identification of the retained personal data subject to disclosure requests
When requesting disclosure, etc., please specify the relevant held personal data. Please note that the following personal information is not subject to disclosure, etc.

① Items that do not fall under the category of retained personal data

② Information that is not subject to disclosure, etc. under the Personal Information Protection Act

③Other matters stipulated by laws and regulations

Scope of disclosure
The scope of disclosure will be your name, address, our purpose of use, and other information contained in the personal data we hold that has been acquired and is currently in our possession.

開示のご請求先
開示をご請求される場合は、所定の申請書に本人確認のために必要な書類および開示手数料を同封の上、下記宛に書留郵送によりご請求ください。なお、直接ご来社いただいてのご請求はお受けいたしかねますので、ご了承ください。
〒150-0043　東京都渋谷区道玄坂1丁目10番7号
東急ホテルズ＆リゾーツ株式会社「個人情報お問い合わせ窓口」　TEL03-3477-6567

Documents (formats) to be submitted when requesting disclosure
When making a disclosure request by the person himself/herself, please print out the following Application Form A (for the person himself/herself), fill in the required items, have the person himself/herself sign and seal it, enclose Document B for identity verification, and mail it to our "Personal Information Inquiry Desk" mentioned above in 3. If making a request through a representative, please use Application Form A (for the representative).

(A) Application form specified by our company

(B) Documents for identity verification
Please enclose a copy of one of the following:

When requesting disclosure by a representative
If the person making the disclosure request is acting on behalf of the individual, please enclose the documents listed below in addition to the application form (for the agent) above in A and the identity verification document in B.

Fees for disclosure requests and payment methods
①When requesting disclosure or notification of purpose of use

② In the case of requests for correction, suspension of use, deletion,
If you specify the personal data you hold and request correction, suspension of use, or deletion, there will be no fee.

How we respond to requests for disclosure
We will respond in writing by registered mail to the address you stated on your application form.

Non-disclosure of retained personal data
In the following cases, we will not disclose the information. If we decide not to disclose the information, we will notify you and explain the reason. Please note that we will charge a designated fee even if we do not disclose the information.

Purpose of use of personal information acquired in relation to requests for disclosure
The application form, identity verification documents, and other personal information submitted in connection with a disclosure request will be handled only to the extent necessary to respond to the disclosure request, such as to contact the person in question regarding the disclosure request or to confirm any doubts that may arise between us and the person in question.
Once we have responded to your request for disclosure, etc., we will dispose of your submitted identification documents in an appropriate manner without delay.