Reservations can be made by phone up to one year in advance, while online reservations can usually be made up to 90 days in advance.
Phone: 03-5756-6000

Reservations can be made on the day.
Even if there are no rooms available online for the day, you may be able to make a reservation if you contact the hotel directly.

Please let us know when you make your reservation. We will do our best to accommodate your request, but please note that we cannot guarantee it depending on the reservation situation, room type, etc.
Also, if you prefer runway side rooms, the only room types available are deluxe or premier type twin or double.

Please join TOKYU HOTELS COMFORT MEMBERS.
For more details, please see below.

Yes, we do have them available. Please note that the number of rooms is limited.

Yes, we do have them available. Please note that the number of rooms is limited.

As of summer 2019, all rooms are non-smoking.

We can prepare it for you if you let us know at least 3 days before your stay. Payment must be made in advance, so please contact us for more information.

We will accept one suitcase per person for a maximum of five days. Please note that we cannot accept valuables or easily damaged items.

We will keep it at the front desk, so please write the date of your stay and the name of the guest in the remarks column of the shipping slip and send it to us. However, we do not accept cash on delivery.
Please note that we cannot accept pick-up of items from mail order sites or online shopping sites.

If you wish to continue using the room after check-out (11:00), an additional fee will be charged.
Please contact the hotel directly for additional charges.
Please note that this service may not be available depending on the availability of rooms on the day.
If you are a COMFORT MEMBERS Member, you can extend your stay until noon free of charge if you request it when you check in.

Baby cribs are available free of charge, so please request one when making your reservation. Please note that we have a limited number of cribs, so you may not be able to use them. Also, due to space limitations, some rooms may not be able to accommodate baby cribs. Thank you for your understanding.
(For children under 1 year old)

Children under elementary school age who do not require a bed (sharing a bed) will not be charged an accommodation fee.

If you cancel your reservation, we will charge you a cancellation fee as follows:
Contact after 15:00 the day before: 100%
Contact on the day: 100%
If you do not contact us and do not use the service: 100%
* The cancellation fee may differ from the above for some special plans. We will inform you at the time of reservation.
*If you made a reservation online, please go to the reservation/cancellation page to confirm or cancel your reservation.

Please note that the cancellation deadline on the website differs depending on the plan. If the deadline has passed, please contact the hotel directly. Cancellation regulations may differ depending on the plan you have booked. For details, please check the accommodation plan you have booked or contact the hotel.
For reservations for groups of 10 or more, please contact us for details regarding cancellation fees.

We accept VISA, Master, AMEX, Diners, DC, JCB and others.
For more details, please see below.

Payment can be made in advance at the facility or by bank transfer.

High-speed internet connection and wireless LAN (Wi-Fi) are available free of charge.

We accept reservations from 10:00 to 23:00. Reservations can be made for lunch, coffee, and dinner.
Reservations can be made by phone or online.
Flyers Table 03-5756-6000 (main number)

As long as there are seats available, we also accept reservations on the day of your visit.

Please make a reservation in advance for birthday cakes, special meals, and allergy specials.

We do not accept reservations for the entire restaurant. If you would like to reserve the entire restaurant for a party, we can provide you with private rooms or banquet halls in the restaurant.

During dinner time, if you are ordering a course meal for four or more people, you can change the dessert to a whole cake. Please contact us by 3:00 p.m. the day before. This can be used on any important occasion, such as birthdays, wedding anniversaries, etc.

We have a children's set menu available for 1,850 yen (2,238 yen).

Yes, please let us know 2-3 days in advance.

Please let us know when you make your reservation.
Please note that we may not be able to accommodate requests from customers with severe food allergies.

There are three private rooms, each 34 square meters and accommodating up to 12 people for dinner parties. The rooms can be connected to accommodate up to 80 people for a standing reception. There is also a wing room (68 square meters, accommodating up to 50 people for standing receptions *fees apply) for banquets and other events, which can also be used for seminars, meetings, and dinner parties.

All seats are non-smoking.
There is a smoking room on the same floor as the restaurant, in the hotel lobby (2nd floor).

We accept VISA, Master, AMEX, Diners, DC, JCB and others.

If you are only using the venue for a meeting, etc., we can accommodate you on the day as long as the venue is available.
For parties, depending on the number of people, please feel free to contact us and make reservations 2 or 3 days in advance.

We will accept arrangements such as the food menu, number of people, and equipment about one week before the date of use.
If there are any changes after that, please contact us as soon as possible. We will make a final confirmation in the morning of the day before your stay.

It is possible to hold the property provisionally. There is no charge for this, but we require a response within one week of the tentative hold.

We do not have a wedding hall, dress room, beauty salon, or photo studio, but we can accommodate small wedding parties and after-parties.

Unfortunately, we do not allow food to be taken away.

Please enquire with the hotel staff.

We can also arrange hire cars and taxis.

We cater to a wide range of clients, both corporate and individual.

The hotel does not have a dedicated parking lot. Please use the multi-storey car parks P1-5 (paid) at Haneda Airport.
■Haneda Airport Multi-storey Parking
P1/P4 Management Office TEL 03-5757-8191
P2/P3 Management Office TEL 03-5757-9498
P5 (Terminal 3) Management Office TEL 03-6428-0121
*The closest parking lot to the hotel is P3 parking lot.

Please note that the hotel does not accept reservations for the parking lot. During peak periods, please inquire at the parking lot in advance about congestion situations or check the Haneda Airport website before using the parking lot.

Parking spaces for P2, P3, and P4 can be reserved online (charges apply).
Please see below for information on crowding and online reservations.

There are no preferential rates available for hotel guests.

For large vehicles over 2.3 metres in height, minibuses, etc., please contact each parking lot in advance to be on the safe side.

We offer "TOKYU HOTELS COMFORT MEMBERS", which can be used at TOKYU HOTELS nationwide.
For more details, please see below.

We have "TOKYU HOTELS Gift Cards".
Please see below for further details.

When customers enter personal information on TOKYU HOTELS website, we strive to protect that information by using industry-standard encryption technology called SSL (Secure Socket Layer). Please see below for our personal information protection policy.

Some pages of TOKYU HOTELS website use a technology called "Cookies." Cookies are a function that temporarily stores data on your computer and are used for the purpose of providing better services in the reservation system and the like, and do not infringe on customer privacy.
You can disable the cookie function by changing your browser settings, but in that case you may not be able to use some services.

開示等をご請求される場合は、所定の申請書に本人確認のために必要な書類および開示手数料を同封のうえ、下記宛に書留郵送によりご請求ください。なお、直接ご来社いただいてのご請求はお受できませんので、ご了承ください。

〒150-0043　東京都渋谷区道玄坂1丁目10番7号 五島育英会ビル3階
東急ホテルズ＆リゾーツ株式会社「個人情報お問い合わせ窓口」
TEL：03-3477-6567
営業時間：9：00～18：00 （土・日・祝日および年末年始は休業）