Reservations can be made online or by phone at the Tokyu Hotels Reservation Center or at the hotel.

In the event of cancellation, a cancellation fee will be charged (100% of the standard rate if cancelled after 3pm the day before, 100% on the day, or 100% of the standard rate). Please see below for more details.

Please let us know when you make your reservation. We will do our best to accommodate your request, but please note that we cannot guarantee it depending on the reservation situation, room type, etc.

Reservations can be made on the day.
Even if there are no rooms available online for the day, you may be able to make a reservation by contacting the hotel directly.

All guest rooms are non-smoking.

We have barrier-free rooms available. However, please note that the number of rooms is limited.

We have rooms for three people, so please let us know when you make your reservation. Please note that we may not be able to accommodate you as the number of rooms is limited.

We have them available, so please let us know when you make your reservation. Please note that the number is limited.

Please inquire when making a reservation. Please note that we may not be able to accommodate your request.

Check-in is from 14:00. If you are going to be more than 2 hours later than your scheduled arrival time on the day of your stay, please contact the hotel. Please note that your reservation may be canceled if you do not contact us.

We will keep your items for a maximum of one month. Please note that we cannot keep refrigerated or frozen items, valuables, or easily damaged items.

We will keep it at the front desk, so please write the date of your stay and the name of the guest in the remarks column of the shipping slip and send it to us. However, we cannot handle refrigerated or frozen items or cash on delivery.

If you wish to continue using your room after check-out (11:00), an additional fee will be charged.
Please contact the front desk or the hotel <TEL: +81-3-3406-1090> for details.
Please note that this service is subject to availability on the day of your stay. COMFORT MEMBERS Members can extend their stay until 12:00 p.m. free of charge upon request at the time of check-in.

Children under elementary school age who do not require a bed (sharing a bed) will not be charged an accommodation fee.

We accept VISA, Master, AMEX, Diners, DC, JCB, and others.
Further details will be provided below.

Please pay at the hotel or by bank transfer before your stay.

Yes, we have them. For more information, please see below.

We are participating in the mileage services of JAL, ANA, and Philippine Airlines. For more information, please see below.

Guide dogs, service dogs and hearing assistance dogs may be brought along when using the hotel facilities.

We accept reservations for lunch and dinner only. Please make reservations by phone or online. Please note that we do not accept reservations for the bar.

We can accommodate your needs depending on the number of people and your budget.

As long as there are seats available, we also accept reservations on the day of your visit.
(Party plans excluded)

This will be available at the after-party. (Reservation required)

The bar area can be used as a "TORRENT HOUSE" and can be used as a semi-private or private room. Please ask our staff for more details.

All seats are non-smoking. Please use the smoking booths in the common areas on the front and lobby floors.

Party plans require advance reservations.
For any special requests, please contact us in advance and make a reservation.

We do not have a children's menu. Breakfast for children (preschoolers) costs 1,200 yen.

Sorry, we do not have one available.

Either is possible. Please let us know the purpose of use (business trip or recreation facility), frequency of use, number of people, your company name, and contact information. We will contact you.

The discount rate varies depending on the date of use and the number of people. Please contact us for details.

There are no discounts for early reservations, but some are available exclusively for internet reservations. Group discounts are also available for groups of 10 or more. (Prices vary depending on the date, so please contact us for details.)

In the event of cancellation, a cancellation fee will be charged. Except for group reservations (10 or more people), 100% of the usage fee (excluding service charges and taxes) will be charged if you cancel after 3pm the day before, 100% on the day, and 100% for no-shows. (This may differ depending on the plan, so please contact us for details.)

We accept reservations from one year prior to your stay up to the day of your stay. However, in the case of package products, etc., a deadline may be set for each package, so please refer to the plan guide or contact us separately for details.

Staff at the Tokyu Hotels Reservation Center will assist you. However, if you are traveling as a group, please let us know if you require assistance.

Please contact them directly by phone or check their official website.

Please contact us by phone.

You can either pay in advance by bank transfer, or pay by cash or credit card upon check-in.

To join, please apply in one of the following ways:
1. Please complete the membership application form on this website.
2. Please obtain a membership application form and complete the membership procedure by mail.
3. Please complete the membership procedure at the hotel where you will be using the service.
For more details, please see below.

There is no joining fee or annual fee.

The membership card can only be used by the person who registered it.
However, special discount rates will be applied to family members who are referred by the member themselves.
When using the service, please inform the staff of your membership number and that you are a family member.

The main benefits and perks are:
1. Up to 50% off accommodation rates
2. The more you use it, the more you save
3. Extend check-out until noon
There is.
We also offer a variety of other benefits, so please see below for details.

You will receive 5 points for every 100 yen (excluding tax) you spend at your accommodation, restaurant, or bar. 1 point can be used to pay for your stay at the hotel, at the equivalent of 1 yen.

Shibuya Stream users can use the basement parking lot (mechanical) on the 1st basement floor.

1 hour is free for purchases over 3,000 yen, 2 hours for purchases over 10,000 yen, and 3 hours for purchases over 30,000 yen.

You can enter and exit the parking lot during opening hours (6:50-24:00 *last entry until 23:30).

Please contact us if your length exceeds 5.30m, width 2.50m, height 2.00m and weight exceeds 2.5t.
(Depending on the vehicle model, parking may not be possible even if it is within the limit.)

We have "Tokyu Hotels Gift Cards".
Please see below for details.

You will receive 1 point for every 100 yen (excluding tax) you spend at your accommodation, restaurant, or bar. 1 point can be used to pay for your stay at the hotel, equivalent to 1 yen.

If you present your Rakuten Point Card at check-in or when paying, you will receive 1 point for every 200 yen (tax and service charges included) you spend at Tokyu Hotels. 1 point can be used as 1 yen.

Please see below for details.