Reservations can be made by phone up to one year in advance, while online reservations can usually be made up to 90 days in advance.
Phone: +81-45-663-0109 (Main)
*If your call is set to anonymous, please turn it off and try calling again.

Reservations can be made on the day.
Even if there are no rooms available online for the day, you may be able to make a reservation by contacting the hotel directly.
Phone: +81-45-663-0109 (Main)
*If your call is set to anonymous, please turn it off and try calling again.

Please let us know when you make your reservation.
We will try our best to meet your requests as much as possible,
Please note that we cannot guarantee availability depending on reservation status, room type, etc.

Please join TOKYU HOTELS COMFORT MEMBERS.

All rooms are non-smoking.

Located on the 9th floor.

I prepared it.
Please note that the number of rooms is limited.

Entry will also be prohibited.
Unfortunately, we do not have facilities to take care of pets within the hotel. Thank you for your understanding.

Our hotel does not allow minors to stay alone unless they have specific permission from their guardians.
If the guest is a minor and is staying alone or with other minors, we ask that a parent or guardian submit a "Consent Form for Minors to Stay at the Hotel." When making a reservation, please inform us that the guest is a minor, and then submit a consent form signed and stamped by the parent or guardian at the time of check-in.

There is a Seven-Eleven about a 1-minute walk away.

We will keep your belongings for a maximum of one week. Please note that we cannot keep valuables or easily damaged items.

We will keep it at the front desk, so please write the date of your stay and the name of the guest in the comments section of the shipping slip before sending it.
However, we do not accept cash on delivery.

Baby cribs are available for 2,000 yen (tax included) per night. As numbers are limited, please let us know if you require one when making your reservation.
If you do not require a bed (sharing a bed), we will charge you a facility usage fee of 1,000 yen (tax included) per night.

Slippers and toothbrushes are provided.

If you do not require a bed (sharing a bed), we will charge you a facility usage fee of 1,000 yen (tax included) per night.

If you cancel your reservation, we will charge you a cancellation fee as follows:
Contact after 15:00 the day before: 100%
Contact on the day: 100%
If you do not contact us and do not use the service: 100%

1 If you make a reservation online and pay in advance, the cancellation fee may differ from the above.
2 If you made a reservation online, please go to the reservation/cancellation page to confirm or cancel your reservation.

Please note that the cancellation deadline on the website differs depending on the plan. If the deadline has passed, please contact the hotel directly.
Cancellation policies may vary depending on your reservation plan.
For more information, please check your reservation plan or contact the hotel.
For reservations for groups of 10 or more, please contact each hotel for details on cancellation fees.

We accept VISA, Master, AMEX, Diners and DC.
Please see below for further details.

Payment can be made in advance at the facility or by bank transfer.

Wireless LAN (Wi-Fi) and wired LAN are available free of charge.

Sorry, we don't have any available.

Lunch reservations are accepted from 11:30am.
Please make a reservation by phone or in person.
Phone: 045-663-0138 (direct line to restaurant)
*If your call is set to anonymous, please turn it off and try calling again.

As long as there are seats available, we also accept reservations on the day of your visit.

Basically, we do not offer private rentals.
*Please contact us as we may be able to accommodate certain dates.
Encore (Direct) 045-663-0138
*If your call is set to anonymous, please turn it off and try calling again.

Yes.

Please let us know when you make your reservation.
Please note that we may not be able to accommodate requests from customers with severe food allergies.

Please contact us for more details.

Sorry, we do not have private rooms available.

Smoking is prohibited at all seats throughout the day. Please use the smoking booth on the 9th floor.

We accept VISA, Master, AMEX, Diners and DC.

◇If you are staying overnight, you can use the attached contracted parking lot (multi-story mechanical parking lot) for 1,600 yen per night (7:00-23:00). However, entry and exit is not possible between 23:00 and 7:00 the following morning.
* Usage restrictions: Height 2.00m, width 2.05m, length 5.30m, weight 2.50t, and vehicle types that cannot be parked in a multi-storey mechanical parking lot.

◇When dining at the restaurant, 2 hours free for purchases of 5,000 yen or more (tax included)
*Free for 2 hours for one vehicle only

In addition, depending on the vehicle type or if the parking lot is full, we may direct you to a nearby parking lot. Please see below for details.

Reservations are not possible. It is first come first served.

Minibuses and other vehicles cannot use the parking lot.

We offer "TOKYU HOTELS COMFORT MEMBERS", which can be used at TOKYU HOTELS nationwide.
Please see below for further details.

We have "TOKYU HOTELS Gift Cards".
Please see below for further details.

When customers enter personal information on TOKYU HOTELS website, we strive to protect that information by using industry-standard encryption technology called SSL (Secure Socket Layer). For our policy on personal information protection, please see the TOKYU HOTELS Privacy Policy.

Some pages of TOKYU HOTELS website use a technology called "Cookies." Cookies are a function that temporarily stores data on your computer and are used for the purpose of providing better services in the reservation system and the like, and do not infringe on customer privacy.
You can disable the cookie function by changing your browser settings, but in that case you may not be able to use some services.

開示等をご請求される場合は、所定の申請書に本人確認のために必要な書類および開示手数料を同封のうえ、下記宛に書留郵送によりご請求ください。なお、直接ご来社いただいてのご請求はお受できませんので、ご了承ください。

〒150-0043　東京都渋谷区道玄坂1丁目10番7号
東急ホテルズ＆リゾーツ株式会社「個人情報お問い合わせ窓口」
TEL：03-3477-6567
営業時間：9：00～18：00 （土・日・祝日および年末年始は休業）