If you cancel your reservation, we will charge you a cancellation fee as follows:
Contact after 3pm the day before: 100%
Contact on the day: 100%
If you do not contact us and do not use the service: 100%

Cancellation policies may vary depending on your reservation plan.
For more information, please check your reservation plan or contact the hotel.
Also, for reservations for groups of 10 or more, please contact each hotel for details on cancellation fees.

Please let us know when you make your reservation. We will do our best to accommodate your request, but please note that we cannot guarantee it depending on the reservation situation, room type, etc.

Please join TOKYU HOTELS COMFORT MEMBERS.
Please see below for further details.

All rooms are non-smoking.

There is a smoking booth on the first floor.

Yes, we do have them available. Please note that the number of rooms is limited.

The size of guest rooms is measured from the center of the wall, including pipe and duct spaces, in accordance with the Building Standards Act.

We will keep it at the front desk, so please write the date of your stay and the name of the guest in the remarks column of the shipping slip and send it to us. However, we do not accept cash on delivery.

If you wish to continue using the room after check-out (11:00), an additional fee will be charged.
Until 15:00: 25% of the basic accommodation fee
Until 18:00: 50% of the basic accommodation fee
After 18:00: 100% of the basic accommodation fee
Please note that this may not be possible depending on the availability of rooms on the day.
In addition, if you are a COMFORT MEMBERS Member, you can extend your stay until noon free of charge if you request it when you check in.

We provide these free of charge, so please let us know when you make your reservation. Also, there are some room types in which we are unable to install them. As the number of units is limited, you may not be able to use them. Thank you for your understanding.

Children under elementary school age who do not require a bed (sharing a bed) will not be charged an accommodation fee.

We accept VISA, Master, AMEX, Diners, DC and UnionPay.
Please see below for further details.

Payment can be made in advance at the facility or by bank transfer.
Additionally, some plans allow you to make advance payment by credit card when making an online reservation.

High-speed internet connection and wireless LAN (Wi-Fi) are available free of charge.

Sorry, we do not have any computers available for loan.

ランチのご予約を承ります。
ご予約は、インターネットまたはお電話にて承ります。
チャコールグリルケヤキ　　092-262-6219（直通）

As long as there are seats available, we also accept reservations on the day of your visit.

Reservations are required for children's menus and other special meals.

Yes, it is possible. Please make a reservation if you wish to use the facility exclusively.

We will respond according to your consultation.
Please make a reservation.

We will respond according to your consultation.
Please make a reservation.

We can prepare it for you, so please let us know as soon as possible.

Please let us know when you make your reservation.
Please note that we may not be able to accommodate requests from customers with severe food allergies.

One private room that can accommodate up to 12 people.
We have one semi-private room that can accommodate up to four and one that can accommodate up to six people.

All seats are non-smoking.

We accept VISA, MasterCard, AMEX, Diners, DC and UnionPay.

If you are only using the venue for a meeting, etc., we can accommodate you on the day as long as the venue is available.
For parties, depending on the number of people, please feel free to contact us and make reservations 2 or 3 days in advance.

We will accept arrangements such as the food menu, number of people, and equipment about one week before the date of use.
If there are any changes after that, please contact us as soon as possible. We will confirm the details in the morning of the day before your stay.

You can make a provisional reservation. There is no charge for this. You will be asked to respond within one week of making the reservation.

We do not have a wedding hall, dress room, beauty salon, or photo studio, but we can accommodate wedding receptions and after-parties.

The banquet menu will be prepared separately.

Unfortunately, we do not allow food to be taken away.

The hotel has a catalogue of sweets for you to choose from, please let us know at least one week in advance.

We can also arrange hire cars and taxis.

We cater to a wide range of clients, both corporate and individual.

If you are staying overnight, you can use the facility for 1,700 yen (15:00-11:00).
It is on a first-come, first-served basis and we do not accept advance reservations.
In addition, since this is a multi-story parking lot, if your vehicle type cannot be accommodated we will direct you to a nearby parking lot.
Please see below for further details.

Customers who spend 3,465 yen or more can use the parking lot for free for up to 2 hours. After that, the parking fee is 500 yen per hour.

There are vehicle restrictions due to the multi-storey car park.
Cars over 1.78 metres in height and minibuses cannot be parked in the parking lot.

The nearest exit is Nakasu-Kawabata Station, Exit 1.
There is also an escalator at Exit 4.

We offer "TOKYU HOTELS COMFORT MEMBERS", which can be used at TOKYU HOTELS nationwide.

We have "Tokyu Hotels Gift Cards." For more information, please click here.

When customers enter personal information on TOKYU HOTELS website, we strive to protect that information by using industry-standard encryption technology called SSL (Secure Socket Layer). Please see below for our personal information protection policy.

Some pages of TOKYU HOTELS website use a technology called "cookies." Cookies are a function that temporarily stores data on your computer and are used for the purpose of providing better services in the reservation system and the like, and do not violate your privacy.
You can disable the cookie function by changing your browser settings, but in that case you may not be able to use some services.

開示等をご請求される場合は、所定の申請書に本人確認のために必要な書類および開示手数料を同封のうえ、下記宛に書留郵送によりご請求ください。なお、直接ご来社いただいてのご請求はお受できませんので、ご了承ください。

〒150-0043　東京都渋谷区道玄坂1丁目10番7号
東急ホテルズ＆リゾーツ株式会社「個人情報お問い合わせ窓口」
TEL：03-3477-6567
営業時間：9:00～18:00 （土・日・祝日および年末年始は休業）