Accommodation-related questions
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Q.
How do I make a reservation?
A.
If you would like to make a reservation by phone, please contact each hotel.
We also accept reservations 24 hours a day on our website or mobile site. -
Q.
Can I cancel my reservation? Is there a cancellation fee?
A.
In the event of cancellation (after 3pm the day before, 100% of the accommodation fee, 100% on the day, or 100% of the no-show), a cancellation fee will be charged.
However, this varies depending on the reservation details (number of rooms, number of people, etc.), so please contact us separately. -
Q.
How many days in advance do I need to make a reservation?
A.
If there are vacant rooms, you can make a reservation on the day.
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Q.
What time is check-in and check-out?
A.
Check-in is at 15:00 and check-out is at 10:00.
Please note that depending on your accommodation plan, there may be times other than those listed above, so please check each time.
Check-out times can be extended for a fee.
Prices vary depending on room type and number of guests, so please check with the front desk.
Depending on the availability of rooms on the day, we may decline your request for an extension. -
Q.
Can I pay by credit card?
A.
The following cards are accepted. For other cards, please contact the hotel directly.
VISA, MASTER, JCB, AMEX, Diners, DC, UC, NICOS, TOP, Saison, JAL, UFJ, OMC, TSCUBIC, UNIONPAY -
Q.
Is there a courier service?
A.
Delivery by courier is available on a prepaid or cash on delivery basis.
Luggage can be accepted at the front desk.
*If you require packaging materials, please contact the front desk. (Charges apply) -
Q.
Is there a safety deposit box?
A.
There are no safety deposit boxes in the rooms. Please leave your belongings at the front desk and we will store them in the hotel safe.
*Please note that we may not be able to accept your valuables depending on their size. -
Q.
Can you tell me about the internet connection?
A.
Free Wi-Fi is available throughout the building. Wired LAN is also available in the guest rooms. All are free to use.
Questions about the guest lounge and breakfast
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Q.
Until what time can I use the lounge?
A.
Available from 15:00 to 24:00.
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Q.
Please tell me what time breakfast is served.
A.
The hours are from 7:00 to 10:00.
Other questions
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Q.
Is there a smoking area?
A.
There is a smoking booth on the 12th floor.
Smoking is prohibited throughout the building, except for the smoking booths and smoking rooms (guest rooms) mentioned above. -
Q.
Are there any PCs and printers that I can use free of charge?
A.
There is a free-to-use PC corner in the front lobby on the second floor.
Printers are also available for use (free of charge). -
Q.
Are there coin laundry facilities?
A.
For guests staying multiple nights or on long business trips, we have a laundry corner (4th floor) available, so please feel free to use it.
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Detergent costs 100 yen per pack