Check-in is at 15:00 and check-out is at 11:00. (For COMFORT MEMBERS, check-in is at 14:00 and check-out is at 12:00. *Please note that we may not be able to accommodate your request depending on the situation.)
Please note that depending on your accommodation plan, there may be times other than those listed above, so please check each time.

Please ask the front desk staff for help.

Please contact us if you plan to arrive after midnight. There is no curfew at the hotel.
Please note that the east side entrance to the commercial facility will be locked between 0:00 and 5:30, so please use the west side entrance on the 1st floor.

If you continue to use the room after check-out at 11:00, the following additional fees will be charged.

Guests who wish to pay on-site are asked to pay at the time of check in. Payment can be made by cash or various credit cards.

Reservations can be made by phone up to one year in advance, while online reservations can usually be made up to 90 days in advance.
*However, please contact us by phone regarding special dates such as consecutive holidays and the New Year holidays.

If you cancel your reservation, we will charge you a cancellation fee as follows:
<For individual customers>
3 days before your stay: 20%
2 days before: 30%
The day before: 50%
Same day/No-show: 100%

We are very sorry, but we do not accept waiting lists for cancellations. Please note that availability changes daily.
Please contact us by phone or check the availability online.

We are sorry, all rooms are non-smoking. Smoking areas for guests staying at the hotel are located on the 13th floor.

There are 195 guest rooms. Views cannot be specified.
Double (City view/No Mt. Fuji view) Other (Mt. Fuji view)

Yes, you can. We will upgrade you to a room one grade higher than the room you reserved. However, this will be provided upon arrival, so we may not be able to provide you with a room depending on the availability on the day.
Upgrades from Deluxe are not available.

The two Family Corner Tatami Room can accommodate up to six guests, and some of the twin rooms can accommodate up to four guests.

We are very sorry, but we do not have this available.

The entire building is barrier-free. We also have one accessible room (the bathroom and toilet are barrier-free, but the Japanese-style room has a raised floor).

We are lending out the following equipment. If you would like to use these items, please contact us in advance or ask at the front desk on the day. Please note that there are limited numbers of each item.

All rooms are equipped with amenities.

All guest rooms are equipped with air purifiers with humidifier function.

The lobby, guest rooms, and restaurant are equipped with wireless LAN (Wi-Fi) internet access. All guest rooms except the semi-suite type (4 rooms) on the 12th floor are equipped with wired LAN connection jacks, so you can also connect to the internet via wired LAN. Guests staying at the hotel can use it free of charge.

Coby and fax are available at the front desk (charges apply).
PCs and printers are not provided.

We have it available.

Children up to elementary school age may share the same bed as their parents, however, if the child is 3 years old or older, a facility usage fee of 3,730 yen (per person per night) will be charged.
* Only one child may share a bed with another guest. Children cannot share an extra bed.

(example)

・When reserving a twin room for 2 adults and 2 children (elementary school age or younger)
⇒Up to two children of elementary school age or younger can sleep in the same bed as guests.
If a child will be using an adult bed, please apply for one adult.

・When reserving a twin room for 1 adult and 3 children (elementary school age or younger)
⇒Up to two children under elementary school age can sleep in the same bed as you by making a reservation for one child under elementary school age as an adult using a bed.
If a child will be using an adult bed, please apply for one adult.

Nightwear, slippers, toothbrushes, and towels for children are available. These are included in the facility usage fee for children aged 3 and over who sleep in the same bed as their parents.

There is an electric kettle in each room, but there is no microwave.

Breakfast hours and prices are as follows:

13th floor: Restaurant seats approximately 86, Private Room seats approximately 40. We do not take reservations for breakfast. Breakfast will be served on a per-visit basis.
Reservations are also accepted for lunch and dinner. (Please note that the restaurant may be fully booked depending on the reservation situation.)

We have a children's menu. We do not provide baby food. However, you may bring your own baby food and heat it up in the microwave.

We do have them available, so please ask our staff. However, as numbers are limited, we may not be able to provide them. Thank you for your understanding.

Unfortunately, all seats are non-smoking, but there is a smoking area on the same floor as the restaurant, so please feel free to use it.

Of course it is possible.

Guests of the restaurants on the 13th floor may use the affiliated parking lot for 200 yen for 60 minutes (normal rate: 300 yen for 60 minutes from 0:00 to 24:00).

Sorry, we do not offer lunch transfers.

Please fill out a questionnaire provided by the hotel in advance and we will then decide whether or not to provide the service.
We will comply with TOKYU HOTELS regulations, but there may be cases where we are unable to meet your request.

We apologize, but please refrain from wearing nightwear and slippers in public areas such as restaurants and lobbies.

Although there are no special facilities, we do not allow slippers or other footwear in the facility.

For hygiene reasons, we do not sell them.

Guests staying at the hotel can have the card charged to their room. All other guests can pay by cash, credit card, or gift certificates from various credit card companies.

We have one private room available, which can accommodate up to 10 people.

Yes, you can. Please come directly to the restaurant on the morning of the day.

There are two parking spaces (charged) in front of the men's changing room on the 14th floor, and two parking spaces (charged) in front of the women's changing room.

It is located on the 14th floor.

There is an ice machine on the 14th floor. (Free of charge)

Sorry, but we do not have this available.

We have separate large public baths for men and women on the 14th floor. Please see the bathing facilities page for details.

Sorry, but we do not have this available.

The following tourist attractions are located around the hotel:

There is a 24-hour Lawson store located a 1-minute walk from the hotel.

The front desk will provide you with information about nearby hospitals.

If you need to arrange a taxi, please ask the front desk staff on the 2nd floor.

We will guide you to the affiliated parking lots below.

Within the facility site: "Times Tokyu Mishima Station Building"

Please inquire at the front desk on the 2nd floor.

Yes, that is possible. We will keep it until you check in.

We are sorry, but we do not allow pets in the building. However, guide dogs, service dogs, and hearing assistance dogs are allowed.

We have wheelchairs available for loan within the building (free of charge).
Please let us know when you make your hotel reservation.

Mount Fuji can be viewed from all rooms except the double rooms, the restaurant, and the hot spring baths.