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電話：026-223-1090

Reservations can be made on the day.
Even if there are no rooms available online for the day, you may be able to make a reservation by contacting the hotel directly.

Please let us know when you make your reservation. We will do our best to accommodate your request, but please note that we cannot guarantee it depending on the reservation situation, room type, etc.

If you cancel your reservation, we will charge you a cancellation fee as follows:
Contact after 3pm the day before: 100%
Contact on the day: 100%
If you do not contact us and do not use the service: 100%
*If you make a reservation online and pay in advance, the cancellation fee may differ from the above.
*If you made a reservation online, to confirm or cancel your reservation, please go to the reservation/cancellation page.
Please note that the cancellation deadline on the website differs depending on the plan. If the deadline has passed, please contact the hotel directly. Cancellation regulations may differ depending on the reservation plan. For details, please check the accommodation plan you have reserved or contact the hotel.
For reservations for groups of 10 or more, please contact the hotel for details regarding cancellation fees.

Please join TOKYU HOTELS COMFORT MEMBERS.
For more information, please see the following page.

We accept ISA, Master, AMEX, Diners, DC, JCB, etc.
Please see below for further details.

All guest rooms are non-smoking. Although there are designated smoking areas, please note that smoking is not permitted inside the rooms.

Yes, we do have them available. Please note that the number of rooms is limited.

We will keep your luggage from the day before check-in. Please note that we cannot keep valuables or easily damaged items.

We will keep it at the front desk, so please write the date of your stay and the name of the guest in the remarks column of the shipping slip and send it to us. However, we do not accept cash on delivery.

If you wish to continue using the room after check-out (10:00), an additional fee will be charged.
・Until 15:00...25% of the regular room rate
・Until 18:00...50% of the regular room rate
・After 18:00: 100% of the regular room rate
Please note that this may not be possible depending on room availability on the day.
If you are a COMFORT MEMBERS Member, you can extend your stay until noon free of charge if you request it when you check in.

Children under elementary school age who do not require a bed (sharing a bed) will not be charged an accommodation fee.

Payment can be made in advance at the facility or by bank transfer.
Additionally, some plans allow you to make advance payment by credit card when making an online reservation.

Free wireless LAN (Wi-Fi) and high-speed internet access are available.
For more information, please see the How to Use the Internet page.
The Wi-Fi ID and password are displayed on the home screen of the guest room TV or on your card key case.

There is no dedicated parking lot for the hotel.
If you are staying at the hotel, you can use the following affiliated parking lots.

Contract discount parking lot "Nagano Tokyu Department Store No. 1 Parking Lot"
[Vehicle restrictions] Height: 2.1m Length: 5.0m Width: 1.9m
[Discount period] 14:00 to 12:00 the following day 1,100 yen per night
*Please bring your parking ticket to the front desk.

If you leave your car parked in the car park during your 2 night stay, you will be charged the following parking fees at the car park:

Example: For 2 nights
*1st night: 14:00 to 12:00 the next day Discounted rate: 1,100 yen
* 12:00-14:00 on the second day (outside of partner hours)
If parking is outside of the hours of the agreement
500 yen per hour x 2 hours = 1,000 yen Separate payment required on-site
〇2nd night: 14:00 to 12:00 the next day Discounted rate: 1,100 yen
** Total 2,200 yen + 800 yen on site = 3,200 yen **

The vehicle restrictions are as follows:
Total length 5m Total width 1.9m Total height 2.1m Weight 2.5t

We are only open for breakfast, so you can use our restaurant from 6:30 to 9:30.

Yes, it is possible.
If you would like to have breakfast, please purchase a breakfast ticket at the front counter.

*Please note that if the restaurant is fully booked, you may not be able to eat here.

We offer "TOKYU HOTELS COMFORT MEMBERS", which can be used at TOKYU HOTELS nationwide.
Please see below for further details.

When customers enter personal information on TOKYU HOTELS website, we strive to protect that information by using industry-standard encryption technology called SSL (Secure Socket Layer). Please see below for our policy on personal information protection.

Some pages of TOKYU HOTELS website use a technology called "cookies." Cookies are a function that temporarily stores data on your computer and are used for the purpose of providing better services in the reservation system and the like, and do not violate your privacy.
You can disable the cookie function by changing your browser settings, but in that case you may not be able to use some services.

開示等をご請求される場合は、所定の申請書に本人確認のために必要な書類および開示手数料を同封のうえ、下記宛に書留郵送によりご請求ください。なお、直接ご来社いただいてのご請求はお受できませんので、ご了承ください。

〒150-0043　東京都渋谷区道玄坂1丁目10番7号
東急ホテルズ＆リゾーツ株式会社「個人情報お問い合わせ窓口」
TEL：03-3477-6567
営業時間：9:00～18:00 （土・日・祝日および年末年始は休業）