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服务指南

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住宿的优待和积分积累!方便的会员服务

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使用规则

本酒店为了让客人安全舒适地度过,根据住宿条款13条规定了以下使用规则。如果您不遵守此使用规则,根据住宿条款第9条,我们将拒绝您住宿或使用酒店内的各种设施。另外,因不遵守本使用规则而发生的事故,可能需要客户承担损失,请特别注意。

第1条 安全、保安事项

1

各客房的门内侧标示有从房间出发的“避难路线图”,请确认。

2

请勿将取暖用、炊事用等火器及其他可能引起火灾的物品带入房间。

3

严禁在指定的吸烟室、吸烟场所以外吸烟。请不要做其他可能成为火灾原因的行为。另外,在禁烟客房内确认吸烟 (包括电子香烟等),以及带入烟头等物品时,我们可能会收取寝具、窗帘、壁纸等的清洁费用以及其他修补费用,敬请谅解。

4

为了干燥湿了的衣服和毛巾等,放在照明器具上或者挂在灯罩上的话,会成为火灾的原因。非常危险,请绝对不要那样做。

5

逗留期间,从房间出来时,请务必确认上锁。

6

特别是睡觉时,请锁好内锁和门闩。即使被敲门也不要随便开门,请用门镜确认。如果您认为是可疑人员,请联系前台。

7

给浴缸加热水时,或洗脸台积水时,因小睡或其他事由而放任开栓的话,热水或水会溢出,会造成重大的漏水事故,请注意。

8

请不要在客房内与外来的客人会面。

9

严禁登记入住的人以外的人入住。

10

开车的客人请在指定的停车场停车。

11

本酒店的客人使用停车场时,无论是否寄存车辆钥匙,均不承担车辆的管理责任。

第2条 关于贵重物品、遗失物品的处理

1

逗留期间的现金和贵重物品请寄存在室内保险柜或前台。使用室内保险箱时,请自行设置门锁。未办理上述手续,因现金、贵重物品的灭失、丢失、毁损、被盗等造成的损失,恕不赔偿,敬请谅解。

2

客人退房后,如果客人的随身行李或携带品遗忘在本酒店,包括发现之日在本酒店保管7天,之后送到最近的警察署。但是,对于轻微物品 (日常生活品等) 等被认定为客户放弃拥有的物品,将在包括取得日在内保管3个月后进行处理。另外,如果遗失物品是食品或保管管理困难的情况下,我们会进行丢弃。

第3条 结账

1

费用请使用货币或本酒店认可的旅行支票、住宿券、信用卡等支付。另外,不接受住宿者以外的兑换,请知悉。

2

如果要变更预定的住宿天数,请事先联系前台工作人员。延长的情况下,请支付之前的费用和追加的预定明细。

3

签名使用酒店内的餐厅、酒吧等时,请务必出示住宿卡或房间钥匙。也有拒绝签名使用的情况。

4

到达时可能会收取押金,请知悉。另外,在您逗留期间,如果前台出示了帐单,请在前台结算。

5

我们拒绝垫付购物费用、车票费用、出租车费用、邮票费、行李运费等。

6

住宿费和餐饮费有时会加上服务费。谢绝给员工好处费。

7

使用从房间打来的电话时,会加算设施使用费。

第4条 禁止事项

1

禁止以下行为。

(1) 下列会给其他客人带来困扰的物品带入酒店内。

A. 所有动物及宠物,包括狗、猫、小鸟(法律规定的辅助犬除外,以及酒店另有规定的除外)
(根据住宿协议允许携带宠物)
B.爆炸品、挥发油类及其他易燃、易爆的危险品
C. 发出难闻或强烈气味的物品
D. 无证携带枪支、刀剑
E. 大量行李和物品
F. 其他可能给其他顾客带来不便的事项
法律禁止持有的其他物品

(2)赌博或其他妨碍公共道德或酒店内和平的行为,或对其他客人造成滋扰或冒犯的行为。
(3) 在窗户内或附近悬挂任何有损酒店外观的行为。
(4)未经本酒店事先许可,将客房或大厅用于营业等住宿以外的目的。
(5)未经允许在酒店内散发广告或宣传材料或者推销物品。
(6)将酒店设施、设备用于非预定用途或场所,或以严重损害其现状的方式使用。
(7)未经许可,拍摄在酒店范围内的照片或其他影像,并用于商业目的公开发布。
(8)将物品留在走廊或大厅。
(9)穿着睡衣、睡衣、浴衣、拖鞋等进入营业场所。
(10)进入酒店员工区域、紧急楼梯、屋顶、门廊、机房等,紧急或不可避免的情况除外。
(11)从酒店外部送来食品和饮料(但是,允许从酒店附属的餐厅和其他机构送来食品和饮料)。
(12)酒店建筑物、家具、固定装置或其他物品的损坏、污染或丢失。
(13)传播损害本酒店信誉或使本酒店声誉受损的信息。邮政及其他信息传输
如果酒店认为任何内容不适当或违反法律法规,将会删除,且无需事先通知。
此外,请不要发布任何可能诽谤或诽谤第三方的内容。
(14)在吸烟室和指定吸烟区以外的任何地方吸烟(包括电子烟 )。
(15)其他法律禁止的行为。

2

实施前项禁止行为,给本酒店造成损失时,需要赔偿相当金额。

第5条 酒店使用合同的解除

请勿在下列情况下使用。另外,在签订预约、合同后,一旦发现事实,将在此时解除预约、合同。但是,本条款并不意味着本酒店 (馆) 在旅馆业法第5条规定以外的情况下拒绝住宿。

(1)住宿旅客患有《旅馆业法》第4-2条第1款第2项规定的特定传染病患者时
(2)如果酒店客人符合以下任何一项:
(a)《关于防止有组织犯罪集团成员不正当活动的法律》(1991年法律第77号)第2条第2款定义的有组织犯罪集团(以下简称“有组织犯罪集团”)。
(以下简称“黑帮成员”)、同法第2条第6款规定的黑社会组织的成员(以下简称“黑帮成员”)以及与黑社会组织相关的企业或者团体有关系的人员等。
反社会势力
(b)其业务活动受有组织犯罪集团或有组织犯罪集团成员控制的公司或其他组织
(c)法人中,有高管属于黑社会组织等反社会势力的成员的。
(3)酒店使用者对住宿提出威胁性或暴力性要求,或提出超出合理负担范围的要求时
(但是,不包括客人根据《消除对残疾人歧视法》第 7 条第 2 款或第 8 条第 2 款的规定要求消除社会障碍的情况。)
(4)客人认为向其他客人提供住宿服务会给本酒店带来过重负担而希望停止提供住宿服务时
根据《旅馆业法》施行规则第5条之6规定,某人屡次提出可能严重妨碍旅馆业法业务的请求时。

第6条 生态活动

1

为了节约使用资源,请您协助我们节约用电、节约用水。

第7条 个人信息

1

我们会根据我们的隐私政策妥善处理您提供的个人信息。

第8条 更改使用规则

1

本使用规则属于民法规定的固定格式条款,在符合住宿客人的一般利益时,或者认为有必要变更或适当变更时,根据民法的规定变更本使用规则的各条款。

2

本使用规则变更时,变更后的规定内容会在网站上刊登,从刊登时规定的生效日期开始适用变更后的内容。另外,变更本使用规则时,将以适当的方式告知变更内容等。

住宿条款

适用范围

第一条

本酒店与住宿客人之间签订的住宿合同以及与此相关的合同,均按照本条款的规定执行,本条款中未规定的事项,按照法令等(指法令或基于法令的。以下相同)或者一般既定的习惯执行。

2

本酒店在不违反法令及习惯的范围内接受特别约定时,不受前项规定的限制,以该特别约定为优先。

住宿合同的申请

第二条

有意向酒店申请住宿合同的人必须向酒店提供以下详细信息:
(1)入住客人姓名及人数
(2)入住日期及预计抵达时间
(3)住宿费(原则上为附表1所列的基本住宿费)
(4)a.申请人姓名及联系方式
b. 住宿费支付人及其联系方式
(5)其他本酒店认为必要的事项。

2

住宿客人在住宿中,如果超过前项第2号的住宿日期而提出继续住宿的申请,本酒店在提出申请时,将作为新的住宿合同申请处理。

住宿合同的成立等

第三条

住宿合同在本酒店接受前条的申请时成立。

2

根据前项规定,住宿合同成立时,以住宿期间 (超过3天时为3天) 的住宿费用为限,请在本酒店指定的日期前支付本酒店规定的申请金。

3

申请金首先充抵住宿客人最终应支付的住宿费用,发生适用第8条或第21条规定的事态时,按照违约金后赔偿金的顺序充抵,如果有余额,则在支付第15条规定的费用时返还。

4

根据同款的规定,在本酒店指定的日期之前未支付第2项的申请金时,住宿合同将失效。但是,在指定申请金的支付日期时,仅限于本酒店告知住宿客人的情况。

寻求在设施的感染防止对策方面的合作

第四条

本酒店对欲住宿者,可根据旅馆业法 (1948年法律大138号) 第4条之2第1项的规定要求协助。

不需要支付申请金的特约

第五条

与第3条第2项的规定无关,本酒店有时会接受合同成立后无需支付同项申请金的特别约定。

2

在接受住宿合同的申请时,如果本酒店没有要求支付第3条第2项的申请金以及没有指定该申请金的支付日期时,将按照前项的特别约定处理。

拒绝签订住宿合同

第六条

有下列情形之一的,本酒店可以拒绝签订住宿合同:但本项规定并不表示本旅馆有权在旅馆业法第5条所列情况以外的情形下拒绝住宿。
(1)住宿申请不符合本条款及条件时。
(2)当酒店客房已满,没有空房时。
(3)住宿者被认为有违反住宿相关法令、公共秩序或善良风俗的行为。
当它被认可时。
(4)住宿者为《旅馆业法》第4-2条第1项第2号所定义的特定传染病患者(以下简称“特定传染病患者”)时
(也就是说,当
(5)如果寻求住宿的人是犯罪组织成员或......
(以下简称“黑社会组织”)、该法第二条第六项所称黑社会组织成员(以下简称“黑社会组织成员”)以及黑社会组织成员。
该人为相关公司或组织的相关人员等反社会势力时。
(6)寻求住宿的人是黑社会组织的成员,或者其业务活动由黑社会组织成员控制的公司或其他组织。
(7)住宿申请人为法人,且其执行委员中有属于黑社会组织等反社会势力的成员时。
(8)如果寻求住宿的人对其住宿提出恐吓或暴力要求,或要求施加不合理的负担
(但是,如果寻求住宿的人是残疾人士,并且不属于《残疾歧视法》(2016 年第 65 号法案)的缔约方)
问题。以下简称“消除残疾人歧视法”。 ) 根据第 7 条第 2 款或第 8 条第 2 款要求消除社会障碍时
被排除。 )
(9)住宿者有合理的理由认为提供该住宿将给本酒店造成过重负担,或导致本酒店无法向其他客人提供服务时
旅客一再提出可能严重妨碍旅馆业法施行规则第5-6条所规定的服务提供的要求时
(10)因天灾、设施故障或其他不可避免的事由,本酒店无法提供住宿时。
(11)住宿者处于醉酒状态或其他可能给其他客人带来重大不便的状态,或者正在给其他客人带来重大不便时
根据都道府县(设有保健所的市或特别区的情况下,为市或特别区)的条例,实施犯罪时
酷)。

拒绝签订住宿合同的说明

第七条

想要住宿的人,可以要求本酒店说明本酒店根据前条不同意签订住宿合同的理由。

住宿客人的合同解除权

第八条

住宿客人可以向本酒店提出申请,解除住宿合同。

2

本酒店因住宿客人可归责的事由而全部或部分解除住宿合同时(根据第3条第2项的规定,本酒店指定申请金的支付日期并要求支付的情况下,由于支付而之前住宿客人解除住宿合同的情况除外。),根据附表第2项所示,收取违约金。但是,如果本酒店同意第5条第1项的特别约定,在同意该特别约定时,仅限于本酒店向住宿客人告知住宿客人解除住宿合同时的违约金支付义务。

3

若住宿客人未与本酒店联络,至住宿日当天下午8时 (如果预先显示了预计到达时间,则为超过该时间2小时后的时间)仍未到达时,将视为该住宿合同已被住宿客人解除。

本酒店的合同解除权

第九条

有下列情形之一的,本酒店可以解除住宿合同: 但本项规定并不表示本旅馆有权在旅馆业法第5条所列情况以外的情形下拒绝住宿。
(1)当客 人被认为可能做出违反住宿相关的法律规定、公共秩序或良好道德的行为时,
或者认定已经发生该行为。
(2)住宿客人为特定传染病患者时。
(3)因天灾、设施故障或其他不可避免的事由,本酒店无法提供住宿时。
(4)当客人被认为处于醉酒状态或可能对其他客人造成困扰时。 或者客人可以告诉其他客人
当一个人的行为方式极具破坏性时。
(5)客人不遵守本酒店使用规则所规定的禁止行为。
(6)在指定吸烟室或者吸烟区外吸烟时。
(7)床上吸烟、破坏消防设备及其他本酒店使用条款中禁止的行为(包括防火必要行为)
这仅适用于事物。 ) 时。
(8)当发现客人是犯罪组织,犯罪组织成员,或与犯罪组织有关的公司或组织等反社会势力的成员时。
(9)住宿客人是黑社会组织成员,或者属于黑社会组织成员控制业务活动的企业或其他组织时。
(10)住宿客人为法人,且其高管被视为黑社会组织成员时。
(11)客人在住宿期间提出威胁性或暴力性要求,或要求客人承担不合理负担时(除
但不包括宾客依据《消除对残疾人歧视法》第7条第2款或第8条第2款要求消除社会障碍的情况。 )
(12)该规定实施后,可能造成负担过重,并严重妨碍向其他客人提供住宿相关服务。
依照旅馆业法施行规则第5-6条规定重复提出请求时

2

本酒店根据前项规定解除住宿合同时,住宿客人尚未提供的住宿服务等将不收取费用。

解除住宿合同的说明

第10条

客人可以要求酒店说明根据前条解除住宿合同的理由。

住宿登记

第11条

客人须于住宿当天在酒店前台登记以下详细信息:
(1)宾客的姓名、地址和联系方式;
(2)对于在日本没有地址、国籍、护照号码的外国人,(护照复印件或扫描件)
(3)其他本酒店认为必要的事项。

2

住宿客人想用旅行支票、住宿券、信用卡等可以代替货币的方法支付15条的费用时,请事先在前项登记时出示。

客房的使用时间

第12条

住宿客人可以使用本酒店客房的时间,请向前台确认。

2

尽管有前款的规定,酒店可能会允许客人在同一款规定的时间以外占用客房。在这种情况下,将收取以下额外费用:
(1)下午3点之前超出时间住宿,将收取基本住宿费的1/4。
(2)到下午 6 点为止,基本住宿费的一半
(3)下午6点后,将收取全额基本住宿费。

遵守使用规则

第13条

客人在本酒店内,请遵守本酒店另行规定的使用规则。

营业时间

第14条

本酒店主要设施的开放时间如下。其他设施的详细开放时间将于本网站及各处另行通知。
(1)前台、收银处等服务时间
a) 宵禁:无
b) 前台服务:24小时

2

餐饮等 (设施) 服务时间:网站及各处通知。

3

前项规定的时间,在不得已的情况下可能会临时变更。在这种情况下,我们将以适当的方式通知您。

支付费用

第15条

住宿客人应支付的住宿费用等的明细按附表1所示。

2

前项的住宿费用等的支付,以货币或本酒店认可的旅行支票、住宿券、信用卡等可以代替的方法,在住宿客人到达或出发时,或本酒店提出要求时,请在前台进行。

3

本酒店为住宿客人提供客房,在可以使用后,即使住宿客人不住宿,也要收取住宿费。

本酒店的责任

第16条

本酒店在履行住宿合同及与此相关的合同时,或因不履行合同而给住客造成损失时,除本酒店有故意或重大过失的情况外,赔偿限额为15万日元。但是,如果不是由于本酒店的原因造成的,则不在此限。

2

本酒店为了应对万一的火灾等,加入了旅馆赔偿责任保险。

不能提供签约客房时的处理

第17条

当本酒店不能向住客提供合同中的客房时,我们将在得到住客的同意后,尽可能为其提供条件相同的其他住宿设施。

2

本酒店不受前项规定的限制,在无法介绍其他住宿设施时,向住宿客人支付相当于违约金的补偿费,并将该补偿费作为损害赔偿额。但是,关于不能提供客房这件事,没有应该归责于本酒店的理由时,不支付补偿费。

寄存物等的处理

第18条

客人存放在前台的物品、现金以及贵重物品,发生灭失、毁损等损害时,除不可抗力的情况外,本酒店将赔偿损失。但是,关于现金及贵重物品,如果本酒店要求明示其种类及价额,而住宿客人没有这样做的话,本酒店将赔偿15万日元以内的损失。

2

住宿客人带入本酒店的物品、现金以及贵重物品,因本酒店的故意或过失而产生灭失、毁损等损害时,本酒店将赔偿损失。但是,对于住宿客人没有事先告知种类及价格的情况,除本酒店有故意或重大过失的情况外,本酒店将赔偿15万日元以内的损失。

住宿客人的随身行李或携带品的保管

第19条

住宿客人的随身行李在住宿前到达本酒店时,仅在到达前本酒店了解的情况下负责保管,住宿客人在前台办理入住手续时交给前台。

2

如果客人退房后发现其行李或物品遗失,酒店将保管七天(包括发现之日),之后将其送至最近的警察局。但被视为顾客遗弃的次要物品(例如日常用品)将从获取之日起存储三个月后进行处理。
此外,如果您留下的物品是食物或难以保存的物品,我们可能会将其处理掉。

3

在前2项的情况下,关于住宿客人的随身行李或携带品的保管,本酒店的责任,在第1项的情况下以前条第1项的规定为准,在前项的情况下以同条第2项的规定为准。

停车责任

第20条

住宿客人使用本酒店的停车场或合同停车场时,无论是否寄存车辆钥匙,本酒店均将场地出租,并不承担车辆的管理责任。但是,在管理停车场时,因本酒店的故意或过失造成损害时,应承担赔偿责任。

客人的责任

第21条

由于住宿客人的故意或过失使本酒店遭受损失时,该住宿客人需向本酒店赔偿损失。

个人信息

第22条

我们会根据我们的隐私政策妥善处理您提供的个人信息。

条款和条件的变更

第23条

本条款和条件属于民法中规定的固定格式条款,如果符合住宿客人的一般利益,或者认为有必要和适当的变更时,将根据民法的规定对本条款和条件进行变更。

2

本条款和条件的任何更改都将在网站上公布,并从公布的生效日期起生效。另外,对本条款和条件进行变更时,将以记载变更内容的适当方式进行通知。

3

如果您在本条款和条件更改之前预订,并且住宿日期晚于条款和条件更改日期,则以住宿日期的条款和条件为准。

附表1
住宿费用等明细(第2条第1款及第15条第1款相关)

附表 2
罚款(第8条第2款)

注:

1

%是指罚款与预订房价(包括服务费、消费税等)的比率。

2

住宿套餐等,另行设定违约金的情况下,将那个公示金额作为违约金收取。

3

合同天数缩短时,无论缩短天数如何,都将收取1天 (第一天) 的违约金。

4

团体客人 (10人以上) 的一部分解除合同时,住宿前10天 (晚于该日接受申请时,则为接受之日) 住宿人数的10 (有零头时向上舍入) 的人数不收取违约金。

5

关于取消各旅行社的申请,将以您申请的旅行社的规定为准。

2024年6月

2024年6月对以下内容进行了修改。

  • 特定传染病感染防止对策相关合作的请求 (住宿条款第4条)

  • 因过度的服务要求而拒绝签订住宿合同、解除合同 (住宿条款第6条、第9条)

  • 拒绝签订住宿合同、解除住宿合同的说明 (住宿条款7条、10条)


Rules on Use

This hotel has set out the following rules on use based on Article 13 of the Terms and Conditions of Accommodation Contract in order to ensure that you can spend your time at the Hotel safely and comfortably. If these rules on use are not observed, under Article 9 of the Terms and Conditions of Acommodation Contract, you will not be allowed to lodge in the Hotel or use the facilities of the Hotel. In addition, please be aware that you may be liable for damages if an accident occurs due to your failure to follow these rules.

Article 1
Safety and Security Matters

1

Please confirm the emergency escape routes on the map that is posted on the door inside each room.

2

Please refrain from bringing your own heating or cooking devices or other items that may cause a fire into the room.

3

Smoking is strictly prohibited except in designated smoking rooms and smoking areas.
Please do not engage in any other acts that may cause a fire. Please note that if smoking (including electronic cigarettes,etc.) or cigarette butts, etc. are confirmed in the non-smoking rooms, cleaning expenses for bedding, curtains, wallpaper, etc. and other expenses for repair, etc. may be charged.

4

If wet clothes or towels are placed on lighting equipment or lampshades to dry them, it may cause a fire. Please do not do this because it is very dangerous.

5

Please make sure to lock the door when you leave your room during your stay.

6

Please lock the door and secure the inside chain, particularly when you sleep. Should there be a knock at the door, check to see who it is by using the peephole before opening the door. If you think it is a suspicious person, please call the front desk.

7

When filling the bathtub or sink, take care not to doze off and inadvertently let the tub overflow and cause a serious water leakage.

8

Please refrain from meeting any visitor in the guest room.

9

We strictly prohibit persons other than registered guests.

10

Please park your car in the designated parking lot.

11

When any Hotel guest uses the parking lot, we will not be liable for the custody of the car, regardless of whether the car key has been deposited with us.

Article 2
Handling of Valuables and Lost Articles

1

Please leave your cash and valuables in the room safe or at the front desk during your stay.
When using the in-room safe, please set the lock to the door by yourself. Please note that we will not compensate for any loss, damage or theft of cash or valuables when the above procedures are not followed.

2

If your hand baggage or belongings have been left behind at the Hotel after your check-out, they will be kept at the Hotel for seven (7) days from the day they are found (inclusive), and then delivered to the nearest police station. However, minor item s (daily necessities, etc.) that are considered to have been abandoned by the customer will be disposed of after they are stored for three (3) months from the date they are found (inclusive). In addition, we may dispose of items left behind if they are food items or items that are difficult to store or manage.

Article 3
Payment

1

Charges shall be paid in Japanese currency or by traveler's checks, hotel vouchers, credit card, etc. approved by the Hotel. Additionally, please note that we cannot exchange money for persons other than guests.

2

If you would like to change the number of days you plan to stay, please contact the front desk staff in advance. If you would like to extend your stay, please pay for the previous charges and the charges for your additional stay.

3

Please show your registration card or room key when you charge a bill for a restaurant or bar, etc. in the Hotel to your account. We may refuse to allow you to charge a bill to your account with only your signature.

4

Please note that we may ask for a deposit upon arrival. Additionally, if the front desk staff present a bill during your stay, please pay it at the front desk each time.

5

We will not make payment on your behalf for shopping, tickets, taxis, postage, or freight charges.

6

Service charge may be included in the room charges and food and beverage charges.
Therefore, giving tips to our staff is not necessary.

7

When you use the phone from your room, a facility charge will be added to your bill.

Article 4
Prohibited Matters

1

The following acts are prohibited.

  (1) Bringing any of the following items that might disturb other guests in the hotel.

   a)Animals and pets, including dogs, cats and birds (except assistance dogs as required by law, and pets permitted
     by the Agreement on Accommodation with Pets as separately provided by the Hotel).
   b)Ignitable or flammable gunpowder, volatile oils and dangerous products.
   c)Anything that gives off an offensive or strong odor.
   d)Unlicensed firearms and swords.
   e)Extremely large volumes of baggage and articles.
   f)Any other items that might disturb other guests.
   g)Other belongings prohibited by laws and regulations.

  (2) Gambling, acts that disturb public morals or order, acts that cause a nuisance or discomfort to other guests
    within the Hotel.
  (3) Hanging things on the window of the room that would ruin the appearance of the Hotel,or displaying them by the
    window.
  (4) Using the Hotel for purposes other than lodging, e.g., conducting sales activities in your room or the lobby without
    permission from the Hotel.
  (5) Distribution of advertisements and promotional materials and sale of goods in the Hotel without permission.
  (6) Using facilities and equipment in the Hotel in places and for purposes other than those specified, and using such
    facilities and equipment in a manner that significantly impairs their current condition.
  (7) Disclosing photos, etc. taken on the Hotel premises to the public for business purposes without permission.
  (8) Leaving belongings unattended in hallways and the robby.
  (9) Entering the business facilities of the Hotel wearing night wear, pajamas, yukata or slippers.
  (10) Entering areas for the Hotel employees, the emergency staircase, roof, penthouse, machine room, etc.,
     except when unavoidable or in cases of emergency.
  (11) Ordering food and beverages for delivery from outside of the Hotel (however,restaurants affiliated with the Hotel
     are acceptable).
  (12) Damaging, contaminating, or causing loss to the Hotel buildings, furniture,equipment, or other hotel items.
  (13) Damaging the reputation of the Hotel or transmitting information that may dishonor the Hotel.
     If posting information violates laws and regulations and the Hotel judges it inappropriate, the Hotel will
     delete the information without consent.
     In addition,please do not write anything that will defame a third party.
  (14) Smoking in areas other than smoking rooms and smoking areas (including electronic cigarettes, etc.).
  (15) Other acts prohibited by laws and regulations.

2

In the event of damage caused to the Hotel as a result of any of the prohibited acts described in the preceding paragraph,the Hotel may request that you compensate the Hotel for the actual amount of the damage

Article 5
Cancellation of Accommodation Contract

Please refrain from using the Hotel in the following cases.Moreover, if such fact is found after the conclusion of the reservation/contract, the reservation/contract shall be cancelled at that time. However, this paragraph shall not mean that the Hotel may refuse your stay at the Hotel for other reasons not listed in Article 5 of the Hotel Business Act.
  

(1) The user of the Hotel is a patient of a specified infectious disease, as stipulated in Paragraph 1, Item (2)
  of Article 4-2 of the Hotel Business Act.
(2) When the user of the Hotel falls under any of the following categories:
  a) Antisocial forces, such as an organized crime group listed under Article 2, Item (2) of the Act on
    Prevention of Unfair Acts by Organized Crime Group Members (Act 77, 1991) (hereinafter referred to as an
    " Organized Crime Group ")"), a member of such a group under Article 2, Item (6) of the same Act
    (hereinafter referred to as "Organized Crime Group Member"), or an individual related to a company or a
    group connected to an Organized Crime Group.
  b) A corporation or other organization whose business activities are controlled by an Organized Crime Group
    or an Organized Crime Group Member.
  c) A corporation that has any officer who falls under the category of Antisocial Forces,
    such as an Organized Crime Group.
(3) The user of the Hotel makes coerciveor violent demands, or demands an unreasonable burden in connection
  with an accommodation (provided, however,that this shall not apply if the guest requests removal of a social
  barrier in accordance with Paragraph 2 of Article 7 or Paragraph 2 of Article 8 of the Act for Eliminating
  Discrimination against Persons with Disabilities).
(4) The user of the Hotel repeats carrying out an act listed under the provisions of Articles 5-6 of the Enforcement
  Regulations of the Hotel Business Act in the form of a request to the Hotel for which the burden involved in the
  implementation thereof is too onerous and which may significantly impede the provision of accommodation services
  to other guests.

Article 6
Environmental Conservation Activities

1

In order to conserve resources, we ask for your cooperation in saving electricity and water.

Article 7
Personal Information

1

The Hotel will appropriately handle the personal information you provide, in accordance with the Privacy Policy of the Hotel.

Article 8
Change to Rules on Use

1

These Rules on Use fall under the standard terms and conditions set forth in the Civil Code, and the provisions of these Rules on Use will be changed in accordance with the provisions of the Civil Code when it conforms to the general interests of guests, or when it is considered necessary or reasonable to change them.

2

If these Rules on Use are changed, the changed provisions will be posted on the website and the changed provisions will apply from the effective date specified at the time of posting. When these Rules on Use are changed, we will publish the details of such change in an appropriate manner.

Terms and Conditions of Accommodation Contract

Article 1
Scope of Application

1

The Accommodation Contract and related agreements to be concluded between the Hotel and the Guest shall be subject to these Terms and Conditions, and matters not provided herein shall be governed by laws and regulations (laws and regulations or those based on laws and regulations ; the same shall apply hereinafter) or generally accepted practices.

2

If the Hotel has entered into special agreements with the Guest, insofar as such special agreements do not contradict laws and regulations and generally accepted practices, the special agreements shall prevail, notwithstanding the provisions of the preceding paragraph.

Article 2
Application for Accommodation Contract

1

A Guest who intends to apply for an Accommodation Contract with the Hotel shall notify the Hotel of the following information.
 (1) Name and number of Guests
 (2) Date of stay and estimated time of arrival
 (3) Accommodation Charges (As a general rule, the Basic Accommodation Charges set forth in Schedule 1 will apply.)
 (4) a. Applicant's name and contact information
   b. Payer of the Accommodation Charges and the contact information
 (5) Other matters considered necessary by the Hotel

2

If, during the stay, the Guest requests to extend his/her stay beyond the date specified in item (2) of the preceding paragraph, the Hotel shall treat such request as an application for a new Accommodation Contract made at the time of his/her request.

Article 3
Conclusion of Accommodation Contract, etc.

1

An Accommodation Contract shall be concluded when the Hotel has accepted the application set forth in the preceding article.

2

When an Accommodation Contract is concluded pursuant to the provision of the preceding paragraph, by the due date designated by the Hotel, the Guest is requested to pay an accommodation deposit set by the Hotel, which shall not exceed the Accommodation Charges covering the entire length of his/her stay (3 days when the period of stay exceeds 3 days).

3

The deposit shall be used: first, for the Accommodation Charges finally payable by the Guest; second, for cancellation charges under Article 8 ; and third, for compensation under Article 21, as applicable. The remainder, if any, shall be refunded at the time of payment for accommodation as stated in Article 15.

4

If the Guest fails to pay the deposit set forth in Paragraph 2 by the date specified by the Hotel in accordance with the provisions of the same paragraph, the Accommodation Contract shall cease to be effective. Provided, however, that the same shall apply only when the Hotel has notified the Guest to that effect in designating the due date of the deposit.

Article 4
Request for cooperation in infection prevention measures in facilities

The Hotel may request the cooperation of a Guest seeking accommodation at the Hotel, in accordance with the provisions of Paragraph 1 of Article 4-2 of the Hotel Business Act (Act No. 138, 1948).

Article 5
Special Contract Requiring No Accommodation Deposit

1

Notwithstanding the provision of Paragraph 2 of Article 3, the Hotel may enter into a special contract requiring no payment of the accommodation deposit stipulated in the same paragraph after the conclusion of the contract.

2

If the Hotel does not request payment of the accommodation deposit prescribed in Paragraph 2 of Article 3 or does not designate the due date of said deposit at the time of accepting the application for an Accommodation Contract, it shall constitute the fact that the Hotel has agreed to the special contract prescribed in the preceding paragraph.

Article 6
Refusal of Accommodation Contract

The Hotel may refuse to conclude an Accommodation Contract in any of the following cases. However, this paragraph does not mean that the Hotel may refuse your stay at the Hotel for other reasons not listed in Article 5 of the Hotel Business Act.

  (1) The application for accommodation does not conform to these Terms and Conditions.
  (2) The Hotel is fully booked and there is no vacancy.
  (3) A Guest seeking accommodation is considered liable to conduct himself/herself in
    a manner that violates laws and regulations, or to engage in acts against public
    order or good morals in regard to his/her accommodation.
  (4) A Guest seeking accommodation is a patient etc. with a specified infectious disease
    prescribed in Paragraph 1, Item ( 2 ) of Article 4-2 , of the Hotel Business Act
    (hereinafter referred to as “ Patients etc. with Specified Infectious Diseases”)
  (5) A Guest seeking accommodation is an antisocial force, such as an organized crime
    group specified in Paragraph 2 of Article 2 of the Act on Prevention of Unfair Acts
    by Organized Crime Group Members (Act 77, 1991) (hereinafter referred to as
    "Organized Crime Group"), a member of an organized crime group specified in
    Paragraph 6 of Article 2 of the same Act (hereinafter referred to as "Organized
    Crime Group Member", or a n individual related to a company or a group connected
    to an organized crime group.
  (6) A Guest seeking accommodation is a corporation or other organization whose
    business activities are controlled by an organized crime group or an organized crime
    group member.
  (7) A Guest seeking accommodation is a corporation that has any officer who falls under
    the category of Antisocial Forces, such as an organized crime group.
  (8) A Guest seeking accommodation makes coercive or violent d emands, or places an
    unreasonable burden on the Hotel in connection with the accommodation provided,
    however, that this shall not apply to cases where the Guest seeking accommodation
    requests the removal of a social barrier in accordance with Paragraph 2 of Article 7
    or Paragraph 2 of Article 8 of Act for Eliminating Discrimination against Persons
    with Disabilities (Act No.65,2016.) Hereinafter referred to as the " Act for
    Eliminating Discrimination against Persons with Disabilities")
  (9) The Guest seeking accommodation carries out acts listed under the provisions of
    Article 5-6 of the Enforcement Regulations of the Hotel Business Act in the form
    of a request to the Hotel for which the burden involved in the implementation
    thereof is onerous and which may significantly impede the provision of
    accommodation services to other guests.
  (10) The Hotel is unable to provide accommodation due to natural disaster, facility
    failure, or other unavoidable causes.
  (11) The Guest seeking accommodation is heavily intoxicated and is likely to be a
    nuisance to other guests, or uses speech or conduct that is a nuisance to other guests
    (in accordance with prefectural rules or of a city or a special ward in the case of a
    city or a special ward having establish ed a healt h center)

Article 7
Explanation of Refusal to Execute Accommodation Contract

A Guest seeking accommodation may request that the Hotel explain the reason(s) for a refusal by the Hotel to enter into an Accommodation Contract pursuant to the preceding article.

Article 8
Guest’s Right to Cancel Accommodation Contract

1

The Guest is entitled to cancel the Accommodation Contract by notifying the Hotel.

2

If the Guest has cancelled the Accommodation Contract in whole or in part due to reasons attributable to the Guest (except when the Hotel has requested payment of the deposit by designating the due date in accordance with the provisions of Paragraph 2 of Article 3 and the Guest has cancelled the Accommodation Contract before making such payment), the Hotel shall impose a cancellation charge as set forth in Schedule 2. However, when the Hotel has agreed to a special contract as prescribed in Paragraph 1 of Article 5, this shall apply only when the Hotel has notified the Guest of its obli gation to pay cancellation charges in the event the Guest cancels the Accommodation Contract.

3

The Hotel may deem the Guest to have cancelled the Accommodation Contract when he/she does not arrive by 08:00 p.m. (if the estimated time of arrival is known in advance, the time that is two hours after that time) on the day of his/her stay without an advance notice to the Hotel.

Article 9
Hotel’s Right to Cancel Accommodation Contract

1

The Hotel may cancel the Accommodation Contract in any of the following cases.
However, this paragraph does not mean that the Hotel may refuse accommodation in cases other than those stipulated in Article 5 of the Hotel Business Act.

(1) The Guest is considered liable to conduct himself/herself in a manner that violates
  laws and regulations, or to engage in acts against public order or good morals in regard
  to his/her accommodation, or is considered to have conducted himself/herself in such
  manner or en gaged in such acts.
(2) The Guest is Patients etc. with Specified Infectious Diseases.
(3) The Hotel is unable to provide accommodation due to natural disaster, facility failure,
  or other unavoidable causes.
(4) It is considered that the Guest is likely to affect other guests due to being heavily
  intoxicated, etc. Or the Guest is behaving in such a way as to be a nuisance to other
  guests.
(5) The Guest fails to observe prohibited matters specified in the Rules on Use prescribed
  by the Hotel.
(6) The Guest smokes in areas other than designated smoking rooms or smoking areas.
(7) The Guest does not refrain from prohibited actions, such as smoking in bed, vandalism
  of fire fighting equipment and other prohibited matters stipulated in the Rules on Use
  prescribed by the Hotel (limited to those necessary for fire prevention).
(8) The Guest is found to be an antisocial force, such as an organized crime group, a
  member of an organized crime group, an individual related to a company or a group
  connected to an organized crime group.
(9) The Guest is a corporation or other organization whose business activities are
  controlled by an organized crime group or an organized crime group member.
(10) The Guest is a corporation that has any officer who falls under the ca tegory of an
  organized crime group member.
(11) The Guest makes coercive violent demands, or demands an unreasonable burden in
  connection with the accommodation (provided, however, that this shall not apply if
  the Guest requests removal of a social barrier in accordance with Paragraph 2 of
  Article 7 or Paragraph 2 of Article 8 of the Act for Eliminating Discrimination against
  Persons with Disabilities.).
12) The user of the Hotel carries out an act listed under the provisions of Article 5-6 of
  the Enforcement Regulations of the Hotel Business Act in the form of a request to the
  Hotel for which the burden involved in the implementation thereof is onerous and
  which may significantly impede the provision of accommodation services to other guests.

2

When the Hotel has cancelled the Accommodation Contract in accordance with the provision of the preceding paragraph, the Hotel shall not charge the Guest for any services he/she has yet to receive.

Article 10
Explanation of Termination of Accommoda tion Contract

The Guest may request the Hotel to explain the reason(s) when the Hotel has cancelled the Accommodation Contract pursuant to the preceding article.

Article 11
Registration

1

The Guest shall register the following particulars at the front desk of the Hotel on the day of his/her stay.
(1) Name, address and contact information of the Guest(s).
(2) Nationality and passport number (copy of passport or scanned copy) in the case of foreigners with no address in Japan.
(3) Other matters considered necessary by the Hotel

2

When the Guest intends to pay his/her accommodation charges prescribed in Article 15 by any means other than Japanese currency, such as traveler's checks, hotel vouchers or credit card, such means shall be presented in advance at the time of registration prescribed in the preceding paragraph.

Article 12
Occupancy Hours of Guest Rooms

1

Please check with the front desk for the hours that the Guest can use the room of the Hotel.

2

Notwithstanding the provision of the preceding paragraph, the Hotel may permit the Guest to occupy the guest room outside the hours set forth in the same paragraph. In such case, the following extra charges shall apply.
 (1) 1/4 of the basic room charge until 3:00 p.m.
 (2) 1/2 of the basic room charge until 6:00 p.m.
 (3) The basic room charge in full after 6:00 p.m.

Article 13
Compliance with Rules on Use

The Guest shall observe the Rules on Use separately set forth by the Hotel within the premises of the Hotel.

Article 14
Business hours

1

The business hours of the Hotel's main facilities, etc. shall be as follows, and the details of the business hours of other facilities, etc. shall be provided on the website and notices displayed in each facility, etc.
 (1) Service hours at the front desk, cashier, etc.
   a) Curfew: Not applicable
   b) Front desk services: 24 hours

2

Service hours for food and beverages (facilities): Information will be provided on the website and at each facility.

3

The hours set forth in the preceding paragraph may be changed temporarily if necessary and unavoidable. In such case, we will notify you in an appropriate manner.

Article 15
Payment of Accommodation Charges

1

The breakdown of the Accommodation Charges, etc. to be paid by the Guest is as shown in Schedule 1.

2

Payment of the Accommodation Charges, etc. under the preceding paragraph shall be made at the front desk at the time of the Guest's arrival or departure or upon request by the Hotel, in Japanese currency or by other means permitted by the Hotel, such as traveler's checks, hotel vouchers or credit card.

3

Accommodation Charges shall be paid even if the Guest does not stay after the Hotel has furnished and made available his/her accommodation.

Article 16
Responsibility of the Hotel

1

The Hotel shall compensate the Guest up to a maximum of 150,000 yen for damage caused to the Guest in the course of, or due to default under, the Accommodation
Contract and related contracts, except where the damage has been caused due to the Hotel’s intentional act or gross negligence. However, the same shall not apply when such damage has been caused for reasons not attributable to the Hotel.

2

The Hotel is covered by Hotel Liability Insurance to deal with a possible fire.

Article 17
Handling When Unable to Provide Contracted Room

1

If the Hotel is unable to provide the Guest with the contracted guest room, the Hotel shall, upon obtaining the consent of the Guest, arrange for another hotel under the same conditions as much as possible.

2

Notwithstanding the provision of the preceding paragraph, if the Hotel is unable to introduce another hotel, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be treated as compensation for damage. However, when the Hotel cannot provide the guest room due to reasons not attributable to the Hotel, the Hotel will not pay the compensation fee.

Article 18
Handling of Deposited Articles, etc.

1

The Hotel shall compensate the Guest for loss, damage, etc. in respect of items, cash or valuables deposited by the Guest at the front desk, except when such loss, damage, etc. is due to force majeure. However, for cash and valuables, when the Hotel has requested the Guest to report its kind and value and the Guest has failed to do so, the Hotel shall compensate the Guest up to a maximum of 150,000 yen.

2

The Hotel shall compensate the Guest for loss, damage, etc. caused due to the Hotel’s intentional act or negligence with respect to items, cash or valuables brought into the Hotel by the Guest but not deposited at the front desk. However, for articles whose nature and value have not been reported in advance by the Guest, the Hotel shall compensate the Guest up to a maximum of 150,000 yen, except in the case of damage caused due to the Hotel’s intentional act or gross negligence.

Article 19
Custody of Baggage and Belongings of Guest

1

When the baggage of the Guest arrives at the Hotel prior to his/her stay, the Hotel shall store it responsibly only when the Hotel has agreed to the same prior to its arrival and shall hand it over to the Guest at the front desk at the time of check in.

2

If the hand baggage or belongings of the Guest have been left behind at the Hotel after check out, they will be kept at the Hotel for seven (7) days from the day they are found (inclusive), and then delivered to the nearest police station. However, minor items (daily necessities, etc.) that are considered to have been abandoned by the customer will be disposed of after they are stored for three (3) months from the date they are found (inclusive). In addition, we may dispose of items left behind if they are food items or items that are difficult to store or manage.

3

The Hotel's liability for the custody of the Guest's baggage and belongings in the case of the preceding two paragraphs shall be in accordance with the provision of Paragraph 1 of the preceding article in the case of Paragraph 1, and in accordance with the provision of Paragraph 2 of the same article in the case of Paragraph 2.

Article 20
Responsibility for Parking

When the Guest uses the parking lot of the Hotel or the contracted parking lot, the Hotel shall lend a space and shall not be liable for the custody of the car, regardless of whether the car key has been deposited with the Hotel. However, the Hotel shall be liable for any damage caused due to the Hotel’shall intentional act or negligence in the management of the parking lot.

Article 21
Liability of the Guest

The Guest shall compensate the Hotel for damage caused to the Hotel due to the Guest’s intentional act or negligence.

Article 22
Personal Information

The Hotel will appropriately handle the personal information you provide, in accordance with the Privacy Policy of the Hotel.

Article 23
Change to these Terms and Conditions

1

These Terms and Conditions fall under the standard terms and conditions set forth in the Civil Code, and the provisions of these Terms and Conditions will be changed in accordance with the provisions of the Civil Code when it conforms to the general interests of guests, or when it is considered necessary or reasonable to change them.

2

If these Terms and Conditions are changed, the changed provisions will be posted on the website and the changed provisions will apply from the effective date specified at the time of posting. When these Terms and Conditions are changed, we will publish the details of such change in an appropriate manner.

3

If the Guest makes a reservation before the change of these Terms and Conditions and the date of accommodation falls on or after the date of the change of these Terms and Conditions, the Terms and Conditions as of the date of the accommodation shall apply.

Attachment

Schedule 1: Breakdown of Accommodation Charges, etc.
(related to Article 2, Paragraph 1 and Article 15 ,Paragraph 1)

Schedule 2 : Cancellation Charge (related to Article8 ,Paragraph 2)

[Note]

1

The percentages signify the rate of the cancellation charge to the room charge at the time of reservation (including service charge and taxes).

2

In case of cancellation of an accommodation package, for which a separate penalty fee has been set, the cancellation charge will be calculated based on the displayed amount.

3

When the number of days contracted is shortened, a cancellation charge for one (1) day (the first day) shall be collected, regardless of the number of days by which the stay is shortened.

4

In the event of cancellation of the contract with respect to a portion of a group of guests (10 people or more), no cancellation charges will be charged for the number of guests equivalent to 10% of the number of guests staying, if the cancellation request is received 10 days prior to the date of the stay (if the request is received after that date, the date of
acceptance of the request) (any fraction shall be rounded up).

5

In case of can cellation of a reservation through travel agents, the cancellation charge rule will be equivalent to agent regulations.

June 2024
Due to the revision of Hotel Business of Act of japan, the following items have been added or changed.

  • Article 4 Request for cooperation in infection prevention measures in facilities

  • Article 6 Refusal of Accommodation Contract

  • Article 7 Explanation of Refusal to Execute Accommodation Contract

  • Article 9 Hotel's Right to Cancel Accommodation Contract

  • Article 10 Explanation of Termination of Accommodation Contract


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