お電話でのご予約は1年前から、インターネットでのご予約は通常90日前から承ります。
電話：06-6338-0109

Reservations can be made on the day.
Even if there are no rooms available online for the day, you may be able to make a reservation by contacting the hotel directly.

Please let us know when you make your reservation. We will do our best to accommodate your request, but please note that we cannot guarantee it depending on the reservation situation, room type, etc.

Please join TOKYU HOTELS COMFORT MEMBERS.
For more information, please visit COMFORT MEMBERS page.

Yes, we do have them available. Please note that the number of rooms is limited.

We will lend these items to you free of charge. In addition, we have trouser presses, ice pillows, thermometers, nail clippers, irons, wine openers, and nano-ion hair dryers (only for guests staying in the ladies' rooms) available at the front desk on the second floor. Please note that there are limited numbers available.

This can be prepared for a fee, so please let us know at least 7 days in advance.

We will keep your luggage at the front desk not only before check-in but also after check-out.
Enjoy sightseeing in the city with ease.

We will keep it at the front desk, so please write the date of your stay and the name of the guest in the remarks column of the shipping slip and send it to us. However, we do not accept cash on delivery.

If you wish to continue using the room after check-out (11:00), an additional fee will be charged.
・Until 15:00...25% of the basic accommodation fee
・Until 18:00...50% of the basic accommodation fee
・After 18:00: 100% of the basic accommodation fee
Please note that this may not be possible depending on room availability on the day.
If you are a COMFORT MEMBERS Member, you can extend your stay until noon free of charge if you request it when you check in.

We provide these for a fee, so please let us know when you make your reservation. Please note that we may not be able to accommodate your request as the number of units is limited.

Children under elementary school age who do not require a bed (sharing a bed) will not be charged an accommodation fee.

If you cancel your reservation, we will charge you a cancellation fee as follows:
Contact after 3pm the day before: 100%
Contact on the day: 100%
If you do not contact us and do not use the service: 100%
*If you make a reservation online and pay in advance, the cancellation fee may differ from the above.
*If you made a reservation online, to confirm or cancel your reservation, please go to the reservation/cancellation page.
Please note that the cancellation deadline on the website differs depending on the plan. If the deadline has passed, please contact the hotel directly. Cancellation regulations may differ depending on the reservation plan. For details, please check the accommodation plan you have reserved or contact the hotel.
For reservations for groups of 10 or more, please contact each hotel for details on cancellation fees.

The following cards can be used:
VISA, MASTER, JCB, AMEX, Diners, DC, UC, NICOS, TOP, SAISON, TS CUBIC, AEON, View, UNIONPAY, MUFG, DISCOVER
For more details, please see below.

Payment can be made in advance at the facility or by bank transfer.

High-speed internet connection and wireless LAN (Wi-Fi) are available free of charge.

ご予約は、インターネットまたはお電話にて承ります。
デリシャスキッチン「エモンデル」 TEL 06-6338-4095

As long as there are seats available, we also accept reservations on the day of your visit.

Reservations are required for children's menus, birthday cakes and other special dishes.

We accept reservations for private parties for 40 to 100 people. (16:00-22:00)
If you would like to hold a regular party, we can provide you with a banquet room.

If you are a small group, we recommend the seasonal course menu.
You can use this service not only for birthdays, but also for any important anniversary. (Reservations must be made at least one week in advance.)

Reservations are required for children's menus, birthday cakes and other special dishes.

We can prepare it for you, so please let us know at least 7 days in advance.

Please let us know when you make your reservation.
Please note that we may not be able to accommodate requests from customers with severe food allergies.

We have a semi-private room that can accommodate up to 25 people.

Smoking is prohibited throughout the day. If you wish to smoke, please use the smoking booths provided. (No eating or drinking allowed.)

We accept VISA, JCB, AMEX, Diners, DC and UC.

If you are only using the venue for a meeting or conference, we can accommodate you on the day as long as the venue is available.
For parties, depending on the number of people, please feel free to contact us and make reservations 2 or 3 days in advance.

We will accept arrangements such as the food menu, number of people, and equipment approximately 10 days prior to the date of use.
If there are any changes after that, please contact us as soon as possible. We will confirm your details in the morning two days before your stay.

You can make a provisional reservation. There is no charge for this. You will be asked to respond within one week of making the reservation.

Yes, that is possible. It can be used for a wide range of purposes, not just wedding ceremonies and receptions, but also after-parties, family dinners, etc.

The banquet menu will be prepared separately.

Unfortunately, we do not allow food to be taken away.

The hotel has a catalogue of sweets for you to choose from, please contact us at least 10 days in advance.

We can also arrange hire cars and taxis.

We cater to a wide range of clients, both corporate and individual.

There is a parking lot with capacity for 338 cars on the 4th to 7th floors of the hotel building (Times CARINO ESAKA).
The parking fee is 750 yen for 24 hours from the time of entry (1,000 yen from April 1, 2022).

[When using the restaurant]
You can use the facility free of charge for one hour for every food and drink purchase of 2,000 yen or more.

[For banquets and meetings]
You can use it for free for 3 hours.

[For wedding use]
You can use it for free for 6 hours.

*330 yen for every 30 minutes outside the above hours
*Please note that we will not allow customers who have been drinking to drive to our facility.

Vehicles over 2.1m in height and 1.85m in width cannot be accommodated.
Minibuses, wagons, large buses, motorcycles, etc. cannot be accommodated. We will introduce you to a separate parking lot outside the premises (charges apply). Please contact us for more information.

We offer "TOKYU HOTELS COMFORT MEMBERS", which can be used at TOKYU HOTELS nationwide.
For more details, please see below.

We have "TOKYU HOTELS Gift Cards".
Please see below for further details.

When customers enter personal information on TOKYU HOTELS website, we strive to protect that information by using industry-standard encryption technology called SSL (Secure Socket Layer). For our policy on personal information protection, please see the TOKYU HOTELS Privacy Policy.

Some pages of TOKYU HOTELS website use a technology called "Cookies." Cookies are a function that temporarily stores data on your computer and are used for the purpose of providing better services in the reservation system and the like, and do not infringe on customer privacy.
You can disable the cookie function by changing your browser settings, but in that case you may not be able to use some services.

開示等をご請求される場合は、所定の申請書に本人確認のために必要な書類および開示手数料を同封のうえ、下記宛に書留郵送によりご請求ください。なお、直接ご来社いただいてのご請求はお受できませんので、ご了承ください。

〒150-0043　東京都渋谷区道玄坂1丁目10番7号
東急ホテルズ＆リゾーツ株式会社「個人情報お問い合わせ窓口」
TEL：03-3477-6567
営業時間：9:00～18:00（土・日・祝日および年末年始は休業）