We recommend making reservations online, which are available 24 hours a day.

​

If there are rooms available, you can make a reservation on the day. Even if there are no rooms available online, you may be able to find one by contacting the hotel directly.

If you made a reservation through the official website

After making a new reservation, please cancel your current reservation or contact the hotel or reservation center.
(You cannot change your reservation online.)

When booking via an external booking site or travel agency

Due to the system, we are unable to accept any changes or cancellations at our hotel. Please contact the place of application directly to make the necessary changes.

We only accept overnight stays.

Yes, you can. There is no need to prepare a parental consent form.

Please contact us by phone.

Sorry, but we are unable to take individual requests.

If you would like to have rooms next to each other, please let us know when you make your reservation. We can accommodate your request, but we cannot guarantee this in advance. Please note that we may not be able to meet your expectations depending on the room type you have reserved.

You can check the reservation status on the official website here.

For reservations made through sites other than the official website, please contact the accommodation site you made the reservation through.
If you need assistance, please contact the hotel's main number.

All rooms at our hotel are non-smoking.
There is a smoking room for guests on the 7th floor of the building.

Check-in is at 15:00 and check-out is at 11:00.
If you are going to be more than 2 hours late, please contact the hotel. Please note that if you do not contact us, your reservation may be canceled.

If you wish to use the same room after check-out time of 11:00, an additional fee will be charged.
Prices vary depending on the type of room and time, so please contact the front desk or the hotel for details. Please note that it may not be available depending on the availability of rooms on the day. COMFORT MEMBERS Members can extend their stay for up to one hour free of charge. Please ask when you check in.

Children under elementary school age who do not require a bed (sharing a bed) will not be charged an accommodation fee. Children older than the age for sharing a bed will be included in the number of adults.

Please let us know when you make your reservation. Please note that the number of units is limited.

We have 5 rooms in total, "Superior + Family Deluxe Twin," which can accommodate up to 4 people. In addition, some twin rooms can accommodate up to 3 people.

Some of the twin rooms are barrier-free (5 rooms in total).

We are currently not accepting reservations. Thank you for your understanding.

The hotel does not have a dedicated parking lot. Please use our affiliated parking lots, COCONO SUSUKINO and Jumbo 1000. Advance reservations are not accepted for either parking lot. For details, please see the "Access" section of our website or the website of each parking lot.

Please also see the "Access" section on this website.

We are sorry, but we are unable to accommodate large cars or buses.

There is a taxi stand in front of "COCONO SUSUKINO".

The following amenities are available:
Shampoo, conditioner, body soap, facial and hand soap, face towel, bath towel, bath mat, slippers, nightwear, tissue box, deodorizing spray for clothes

The following facilities are available:
Hair dryer, electric kettle, telephone, TV, LAN connection jack, safety box, refrigerator, mug, glass, hanger, shoehorn, clothes brush, humidifier, toilet with washing function

We are lending out the following equipment. If you wish to use these items, please contact us in advance or ask at the front desk on the day. Please note that we may not be able to provide these items as they are in limited supply. Thank you for your understanding.
Thermometer, nail clippers, blankets, bed guards, baby beds (for children under 1 year old), trouser presses, irons, ironing boards, ice packs, transformers, LAN cables, chargers, air purifiers

The entire hotel (lobby, guest rooms, restaurants) is equipped with wireless LAN (Wi-Fi) internet access. In addition, all guest rooms are equipped with wired LAN connection jacks. Guests staying at the hotel can use them free of charge.

Copies and faxes are available at the front desk for a fee.
Please note that we do not lend out PCs or printers.

There are 5 parking spaces available on the 8th floor (charges apply).

Available on the 8th floor (charges apply).

Available on the 8th floor (free of charge).

Available on the 8th floor (free of charge).

There are separate large public baths for men and women on the 18th floor (premium floor only*).
Opening hours: 15:00-25:00, 05:00-10:00

The opening hours of our directly managed restaurant "BAR & GRILL Splish" are as follows.

There are a total of 160 seats available, but please note that the venue may be fully booked depending on the reservation situation.
Reservations can also be made for lunch and dinner.

We do not have a children's menu or baby food. If you bring baby food in advance, we will warm it up in the microwave.

We have a variety of items available. Please ask a member of staff. However, please note that there is a limited number of items available. We apologize if we are unable to provide the item you require.

All seats are non-smoking. There is a smoking corner on the same floor.

Anyone can use the facility except for breakfast (7:00-10:00), regardless of whether they are staying at the hotel or not. Please feel free to come by.

We apologize, but we ask that you refrain from wearing nightwear and slippers when dining in the restaurants.

Please fill out a questionnaire provided by the hotel in advance, and we will then decide whether or not to provide the service.
We will comply with TOKYU HOTELS' allergy policy, but please note that we may not be able to meet your request depending on the circumstances.

We are very sorry, but we do not do this.

We apologize, but we are unable to change your meal ticket.

We sincerely apologize, but we ask that you please refrain from bringing pets into the building.

Guide dogs, service dogs, and hearing dogs are allowed to stay at the hotel.

We apologize, but the large communal bath is available only to guests staying on the premium floor. (*Excluding some special offers)

Unfortunately, we are unable to provide individual rooms with pets. However, you may bring your own pets.

We apologize, but use of this facility is limited to guests staying on the Premium Floor.

We apologize, but use of the facility is limited to staying guests only.

We offer free wheelchair rentals for use within the building.
As numbers are limited, please let us know in advance if you wish to use them.

Yes. You will receive 1 point for every 100 yen (tax included) you spend at your accommodation or restaurant. In addition, 1 point can be used as 1 yen to pay at the hotel.