If you would like to make a reservation by phone, please contact the TOKYU HOTELS Reservation Center or each hotel. We also accept reservations via the Internet.

In the event of cancellation, a cancellation fee will be charged (100% of the standard rate if cancelled after 3pm the day before, 100% on the day, or 100% of the standard rate). Please see below for more details.

You can check room availability online.
・Search for available rooms at COMFORT MEMBERS rates
・Search for available rooms with online rates

If you have any requests, please let us know when you make your reservation. We will do our best to accommodate your requests, but please note that we cannot guarantee your request depending on the reservation situation, room type, etc.

If there are vacant rooms, you can make a reservation on the day.

All guest rooms at our hotel are non-smoking. We have provided designated smoking spaces for guests who smoke, but please note that smoking is not permitted in the rooms.

The entire building is barrier-free. Wheelchairs are available, so please let us know when you make your reservation. Please note that we may not be able to accommodate your request as we only have a limited number of wheelchairs. We also have barrier-free rooms.

We have rooms for 3 and 4 people, so please let us know when you make your reservation. Please note that we may not be able to accommodate you as the number of rooms is limited.

Baby cribs are available free of charge, so please request one when making your reservation. Please note that we have a limited number of cribs, so you may not be able to use one.

We have them available, so please ask at the front desk when you make a reservation or when you stay. As the number is limited, you may not be able to use them. Thank you for your understanding.

Check-in is from 14:00. If you are going to be more than 2 hours later than the scheduled arrival time on the day of your stay, please contact the hotel. If you do not contact us, your reservation may be canceled.

We will store approximately two suitcases per person from five days before the check-in date. Please note that we cannot store valuables or easily damaged items.

We will keep it at the front desk, so please write the date of your stay and the name of the guest in the remarks column of the shipping slip and send it to us. However, we do not accept cash on delivery.

If you wish to continue using the room after check-out (11:00), an additional fee will be charged.
Until 15:00: 25% of the basic accommodation fee
Until 18:00: 50% of the basic accommodation fee
After 18:00: 100% of the basic accommodation fee
Please note that this may not be possible depending on the room availability on the day. Comfort Members can extend their stay free of charge until 12:00 if they request it at check-in.

Children under elementary school age who do not require a bed (sharing a bed) will not be charged an accommodation fee.

Further details will be provided below.

Please pay at the hotel or by bank transfer before your stay.

Yes, we have them available. Please see below for more details.

It is located on the 7th and 8th floors of the adjacent Mark City West building.
Please see below for directions to the car park entrance and exit.

If you are staying overnight, you can use the facility for 24 hours for 3,000 yen.
Further details will be provided below.

Large vehicles over 2.1 metres in height, minibuses, etc. cannot be used.

We participate in the mileage services of JAL, ANA, Philippine Airlines, and Hawaiian Airlines. For more information, please see below.

Guide dogs, service dogs and hearing assistance dogs may be brought along when using the hotel facilities.

ご予約は下記の内容で承っております。
お電話にてお問い合わせください。

25階 レストラン「ア ビエント」　
・朝食：ご予約可（個室利用のみ）
・昼食：ご予約可
・夕食：ご予約可
（直通：03-5457-0132）

25階 日本料理「旬彩」　
・朝食：ご予約可（個室利用のみ）
・昼食：ご予約可
・夕食：ご予約可
（直通：03-5457-0131）

5階 ラウンジ「エスタシオン カフェ」　
・個室「プリメーラ」のご予約を承っております。
　【室料】1時間…10,000円（延長料金：30分毎に5,000円）
　　　　　※表示料金には消費税10%が含まれております。
（直通：03-5457-0133）

Private rooms are available at the restaurant "A Viento" and Japanese restaurant "Shunsai" on the 25th floor, and at the lounge "Estacion Cafe" on the 5th floor.

All seats are non-smoking. Guests who wish to smoke will be directed to the smoking area (on a different floor) within the building.

Reservations are required for children's menus, birthday cakes and special menus.

レストラン「ア ビエント」および日本料理「旬彩」では、お誕生日、結婚記念日など、お客さまの大切な日をお祝いするプランをご用意しております。
詳しくはお電話にてお問い合わせください。

レストラン「ア ビエント」：03-5457-0132（直通）
日本料理「旬彩」：03-5457-0131（直通）

It is located on the 7th and 8th floors of the adjacent Mark City West building.
Please see below for directions to the car park entrance and exit.

Customers who spend 3,000 yen or more at the restaurant will receive a free parking ticket for up to 120 minutes at the cashier.

Large vehicles over 2.1 metres in height, minibuses and other vehicles cannot use the parking lot.

We do not have a wedding hall, dress room, beauty salon, or photo studio, but we do accept reservations for wedding parties and after-parties.

Although we will not be able to serve the exact same course, the chef from the French restaurant on the 25th floor and the head chef for Japanese cuisine will be in charge.

If you are only using the venue for a meeting, etc., we can accommodate you on the day as long as the venue is available, depending on the scale. For parties, depending on the number of people, please feel free to contact us and make reservations 2 or 3 days in advance.

We will accept arrangements such as the menu, number of people, and equipment about one week before the date of use. If there are any changes after that, please contact us as soon as possible. We will confirm the details by noon two days before the date of use.

You can make a tentative reservation. No fee will be charged. You will be asked to respond within one week of making the tentative reservation. After you receive confirmation, a cancellation fee will be charged.

Wireless LAN (WiFi up to 100Mbps) is available in all meeting rooms and banquet halls (free of charge).
However, if you wish to have a separate line, there will be a fee.

It is located on the 7th and 8th floors of the adjacent Mark City West building.
Please see below for directions to the car park entrance and exit.

For banquets with meals totaling 5,000 yen or more per person, the minimum stay is 3 hours free of charge.
If you are using the facility for a meeting, the regular rate (600 yen per hour) will apply, but if the organizer purchases parking tickets in bulk, the rate will be 400 yen per hour (tax included).

Large vehicles over 2.1 metres in height, minibuses and other vehicles cannot use the parking lot.

Unfortunately, we do not allow food to be taken away.

We offer "Le Gâteaux," an assortment of hotel-made baked goods. If you would like to receive this, please contact us at least one week in advance.

We can also arrange hire cars and taxis.

We accept cash or credit card.

You will be asked to fill in the necessary information on the designated membership application form, but there is no need to attach any seals or certificates or other documents.
For more information, please see COMFORT MEMBERS' "Service Introduction."

Please fill out the necessary information on the membership application form and submit it to any TOKYU HOTELS hotel or COMFORT MEMBERS Secretariat. (Please obtain COMFORT MEMBERS Secretariat.) You can also apply online via the Internet.
For more information, please see COMFORT MEMBERS' "Service Introduction."

There is no joining fee or annual fee.

Basically, the membership card can only be used by the person who registered it. However, if the member makes the reservation directly, the special member rate will be applied even if only non-members stay at the hotel. Please inform us of this when making the reservation. In this case, points will not be added.

The main benefits and perks are:
1. Up to 50% off accommodation rates
2. The more you use the more you save with this points system
3. Extend check-out until noon
There is.
We also offer a variety of other benefits, so please see COMFORT MEMBERS "Service Introduction" for more information.

We have a "TOKYU HOTELS COMFORT MEMBERS" program. Please see below for details.

We offer "TOKYU HOTELS Gift Cards." For more information, please see below.