If you have any questions regarding your reservation or accommodation, or if you have any questions about the hotel, please contact us.
We answer the main questions we receive from our customers through Q&A. Please take a look.
If you have any questions that are not covered in the Q&A, please contact us by phone or by using the feedback/request form.
About reservations and hotels
TOKYU HOTELS Reservation Line
Reservations and hotel-related inquiries can be made at each hotel.
About Tokyu Hotels Comfort Members
Comfort Members Office
Weekdays: 10:00-17:00
(Closed on Saturdays, Sundays, public holidays, New Year's holidays, May 1st, and November 1st)
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If your call is set to anonymous, please turn it off and try calling again.
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Inquiries using the form may take some time to respond.
If you are in a hurry, please contact us by phone.
Regarding corporate use
Weekdays: 9:00-12:30/13:30-18:00
(Closed on Saturdays, Sundays, public holidays and the New Year holidays)