Member benefits
Earn and use points when you stay or dine
You can earn points by staying at our hotel or using our restaurants and bars. 1 point (p) can be used as 1 yen.
Membership rates
We offer accommodation plans at special member rates.
Pre-order
You can make reservations by phone, one month earlier than the general public.
Late check-out
If you request this upon check-in, we will extend your check-out time until noon, except in special circumstances. (※1)
Bonus points gift
You will receive 1,000 bonus points for every 5,000 points you earn in a year.
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Points will be added in late January.
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Please note that this may not be possible depending on the availability of rooms on the day, reservation details, season, etc.
When your membership status increases,
Other perks include:
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Welcome drink voucher
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Room upgrade voucher
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Extended stay (check-out at 13:00)
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Restaurant specials
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Premium gifts etc.
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You must present your membership card to enjoy the benefits.
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Each benefit has its own terms and conditions and some facilities are excluded.
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The benefits are subject to change without notice.
Click here for details on point allocation rates and eligible facilities
You can also check the applicable facilities and apply for point exchange here
Click here for details on the benefits and terms of use
Click here for status conditions and update schedule
Information on joining
Please fill in the necessary information in the application form. Once registration is complete, you will be issued a membership number on the spot and will be able to make reservations as a member immediately.
There are also credit cards with COMFORT MEMBERS features.
TOKYU CARD ClubQ JMB
(COMFORT MEMBERS feature included)
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It may take up to a month for your membership card to be delivered.
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The membership card does not have a credit function.
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The membership card may only be used by the member himself/herself.
Earn points worth 5% to a maximum of 9% of your usage fees!
We offer a variety of benefits, including preferential member rates, that make your accommodation and dining experiences more convenient and affordable.
Get great deals through our email newsletter
The members-only email newsletter "TOKYU HOTELS Otakara Box" will inform you of time-limited sale information, seasonal product information, etc. You can register and check your registration details from My Page.
Inquiry
Comfort Members Office
Weekdays: 10:00-17:00 (closed on Saturdays, Sundays, national holidays, the New Year's holiday period, May 1st, and November 1st)
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If your call is set to anonymous, please turn it off and try calling again.
Earn accommodation benefits and points! Convenient member services