We accept reservations by phone (9:00-18:00) or online.

In the event of cancellation, a cancellation fee will be charged: 20% of the usage fee (excluding service charges and taxes) if cancelled 3 days before, 30% if cancelled 2 days before, 50% if cancelled the day before, 100% if cancelled on the day of, and 100% if cancelled without showing.
This may vary depending on the plan, so please see here for more details.

TOKYU HOTELS COMFORT MEMBERS can make reservations 13 months in advance of the date of stay, and general guests can make reservations 12 months in advance. If there are rooms available, reservations can also be made on the day.
For package products, etc., a deadline may be set for each package, so please see the plan information or contact us separately for details.

From April 1, 2024, all guest rooms will be non-smoking. Please note that there are no smoking rooms.

There is a smoking area on the second floor of the building.
In addition, smoking is prohibited throughout the hotel (guest balconies, pool, gardens, restaurants, etc.) except for designated smoking areas.

We have rooms available for up to 8 adults. Please let us know your room type when making your reservation.
Please note that there is a limit to the number of rooms available and that you may not be able to use the room.

Baby cribs are available free of charge, so please request one when making your reservation.
Please note that there is a limit to the number of units available and that you may not be able to use the service.

We have wheelchairs, trouser presses, humidifiers, air purifiers, power adapters, blankets, children's slippers, bed guards, diaper bins, Bumbo, child toilet seats, strollers, board games, sewing kits, ice packs, and more.
We have a limited number of items, so please forgive us if they are currently on loan.

Please apply by 12:00 two days prior to your stay. The fee will be charged together with your accommodation fee.

・No. 4 12cm・・・3,500 yen (Shortcake / Chocolate Mousse)
・No. 5 15cm・・・5,000 yen (Shortcake / Chocolate Mousse)
・6th size 18cm・・・6,500 yen (shortcake only)

Check-in begins at 15:00.
If you are going to be arriving later than the scheduled time on the day of your stay, or if you are going to arrive late at night, please contact the hotel. If you do not contact us, your reservation may be canceled.

We will store your luggage at the front desk before and after check-in.
For reservations made in advance, we will accept your luggage for a maximum of one month. Please note that we cannot accept valuables, living things, or fragile items.

We will keep it at the front desk, so please write the date of your stay and the name of the guest in the comments section of the shipping slip before sending it.
However, we do not offer cash on delivery. Please note that shipping will be handled by the shop in the hotel.

If you wish to continue using the room after check-out time (11:00), an additional fee will be charged.
・Until 13:00・・・・・・15% of the basic accommodation fee
・Until 15:00: 30% of the basic accommodation fee
・After 15:00: 100% of the basic accommodation fee
Please note that this service may not be available depending on the availability of rooms on the day.
COMFORT MEMBERS Members will extend their check-out time until noon free of charge, except in special circumstances.
If you would like to use this service, please let our staff know when you make your reservation or check-in.

Children's rates apply to children of elementary school age or younger.
Children aged 3 and over who share a bed will be charged 4,500 yen for facility usage, and 1,090 yen for preschoolers and 2,120 yen for elementary school students for breakfast. (Prices are per person per night)
There is no accommodation fee for children aged 0-2 years old sharing existing beds.
If you make reservations online, please enter the number of children who will be using bedding in the "Children" field. If the child will be sharing a bed, do not enter this information here, but write it in the comments section. (Example: There is one 0-year-old and one 5-year-old together. We would like to borrow one baby bed for the 0-year-old.)

We accept cash, credit cards (VISA, JCB, AMEX, Diners, DC, UC, UFJ, NICOS, TOP, Saison, JAL, OMC, TSCUBIC, UnionPay, etc.), code payments (QR/barcode), TOKYU HOTELS gift cards, etc.
Electronic money (transportation type) cannot be used to pay for accommodation, but it can be used to pay at restaurants.
For other payment methods, please check the link below.

Please pay at the hotel or by bank transfer before your stay.

There is an outdoor parking lot. It is exclusively for guests staying at the hotel, including those attending banquets.
As a general rule, there is no charge.

Generally no, but please contact us if you have large vehicles or minibuses.

We provide a free shuttle bus between the hotel and Kawazu Station. Departures are on time and reservations are not required. However, if there are many customers, you may have to wait a little.
We do not provide shuttle service to other stations or tourist destinations.

Yes, we can. Please ask at the front desk.
However, please be aware that local taxis are not available after the evening.

We participate in the mileage services of JAL, ANA, and Philippine Airlines.
Further details will be provided below.

Pets are not allowed to stay at the hotel.

There is an outdoor pool. It is only open in the summer and is for guests only.
There are two pools: one for adults with a maximum depth of 120cm and one for children with a maximum depth of 40cm.

There are separate hot spring baths for men and women. For more information, please click here.

Sorry, we do not have a private bath available.

Photo plan (1 hour of photography with a photographer, approx. 50 shots, 33,000 yen) is available. Please contact us for details as there will be an additional charge for arranging costumes and makeup, and bringing in a photographer.

Dinnertime at each restaurant requires a reservation (including guests with accommodation plans that include meals). The same applies to guests visiting the restaurant as an outpatient.
We accept reservations for the dining venue and time in advance. Depending on the date, it may be busy, so we recommend that you make a reservation early to ensure that your desired time is met.
We do not accept reservations for breakfast or lunch, but please feel free to contact us to inquire about special menus or for groups (10 or more).

We do not normally accept reservations for the entire restaurants. Please use the banquet rooms available.

It has been well received at various restaurants. Please feel free to contact us for dates and details.

Unfortunately, we do not offer room service. Please eat at one of our restaurants.

Restaurant "Meleshii" and Teppanyaki "Shiosa-tei" have semi-private rooms that can accommodate up to 12 people.
Although it is not a completely private room, the Japanese restaurant "Nanataki" has a Japanese-style room with a raised platform that can accommodate 6 to 20 people.
Please contact us for details such as availability and fees.

All restaurants are non-smoking.
There is a smoking area on the second floor of the building, so please use this area.

Please make reservations for birthday cakes, special banquets for celebrations and memorial services, and other special dishes.

If you have allergies, please contact us in advance. Please fill out a questionnaire with details about the allergens and symptoms, and we will contact you to see if we can prepare suitable meals.
Please note that we may not be able to accommodate requests from customers with severe allergies. In that case, we may ask you to bring your own food.
If you declare any allergies on the day, it will take time for us to hear about them and consider how to respond. If you declare your allergies in advance, we will be able to serve you smoothly.

Each restaurant has children's menus, tableware, high chairs, etc. You can also bring in baby food for infants. Please feel free to ask our staff for help with heating food in the microwave or cleaning baby bottles.
Please feel free to use it with your whole family.

We would like to propose a seaside wedding. Please see below for details.

Although we cannot provide the exact same course, our restaurant's chef or head chef for Japanese cuisine will be in charge and we are also able to accommodate requests for banquet meals, French courses, etc.

If you are only using the venue for a meeting, etc., we can accommodate you on the day as long as the venue is available. For parties, please make a reservation 2 to 3 days in advance, depending on the number of people.

We will accept arrangements such as the food menu, number of people, and equipment about one week before the date of use.
If there are any changes after that, please contact us as soon as possible. We will confirm your details in the morning two days before your stay.

Unfortunately, we do not allow food to be taken away.

We have a wide selection of sweets and local products. Please contact us for more information.

We can arrange a taxi for you.
Please note that taxis are only available around the hotel until 5:00pm. Please check public transportation options in advance to suit your plans.

We accept cash or credit card.

Either is possible. Please let us know the purpose of use (business trip or recreational facility), frequency of use, number of people, your company name, and contact information. We will contact you.

The discount rate varies depending on the date of use and the number of people. Please contact us for details.

There are no discounts for early reservations. Group discounts are available for groups of 15 or more. (Prices vary depending on the date, so please contact us for details.)

We accept cancellations, but please contact us as soon as possible. Cancellation fees are 20% the day before your stay, 80% on the day of your stay, and 100% if you do not contact us. (This may differ depending on the plan, so please contact us for details.)

Reservations can be made from one year prior to your stay up until the day of your stay.
However, in the case of package products, etc., a deadline may be set for each package, so please see the plan information or contact us separately for details.

Our reservation center staff will assist you. However, please let us know if you need a group reservation.

You can contact us directly by phone or check our website.

Please contact us by phone.

You can either pay in advance by bank transfer, or pay by cash or credit card upon check-out.

You will be asked to fill in the necessary information on the designated membership application form, but there is no need to attach any seals or certificates or other documents.
For more information, please see COMFORT MEMBERS' "Service Introduction."

Please fill out the necessary information on the membership application form and submit it to any TOKYU HOTELS hotel or COMFORT MEMBERS Secretariat. (Please obtain COMFORT MEMBERS Secretariat.) You can also apply online via the Internet.
For more information, please see COMFORT MEMBERS' "Service Introduction."

There is no joining fee or annual fee.

Basically, the membership card can only be used by the person who registered it.
However, if you are a member and your family members are referred by us, we will give you a special discount rate when you stay with us.
When using the service, please inform the staff of your membership number and that you are a family member.

You can stay at a special member rate. In addition, your spending will be converted into points, and when you accumulate enough points, you will receive a gift ticket that can be used at TOKYU HOTELS nationwide. You can also take advantage of late check-out services and affiliated discount services, as well as special benefits for weddings. For more information, please see COMFORT MEMBERS "Service Introduction."