We will introduce some of the most frequently asked questions from our customers in Q&A format.
If you have any questions not listed below, please contact us by phone or through our contact form.
About reservations and accommodation
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Q.
How do I make a reservation?
A.
You can make reservations by phone at TOKYU HOTELS Comfort Center or at any of our hotels. We also accept reservations via the Internet 24 hours a day.
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Q.
Can I cancel my reservation? Is there a cancellation fee?
A.
In the event of cancellation, a cancellation fee will be charged (100% of the accommodation fee if cancelled after 3pm the day before, 100% on the day, or 100% of the no-show fee). Please see below for more details.
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Q.
Can I specify the floor or room orientation when making a reservation?
A.
If you have any requests, please let us know when you make your reservation. We will do our best to accommodate your requests, but please note that we cannot guarantee your request depending on the reservation situation, room type, etc.
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Q.
How many days in advance do I need to make a reservation?
A.
If there are vacant rooms, you can make a reservation on the day.
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Q.
Do you have non-smoking rooms?
A.
All guest rooms are non-smoking. We do not have smoking rooms, so if you wish to smoke, please use the smoking booth.
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Q.
Is it wheelchair accessible?
A.
We have barrier-free rooms available, so please request one when making your reservation. Please note that we have a limited number of rooms, so you may not be able to use them.
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Q.
What time is check-in possible?
A.
Check-in is from 15:00. If you are going to be more than 2 hours later than the scheduled arrival time on the day of your stay, please contact the hotel. Failure to do so may result in your reservation being canceled.
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Q.
From what age do children need to pay the admission fee? Are there any child rates?
A.
Children under elementary school age who do not require a bed (sharing a bed with other guests) will not be charged an accommodation fee. Please contact the hotel for more information.
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Q.
What credit cards can I use?
A.
Further details will be provided below.
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Q.
Are there any great accommodation deals available?
A.
Yes, we have them. For more information, please see below.
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Q.
Can I receive airline mileage services?
A.
We are participating in the mileage services of JAL, ANA, and Philippine Airlines. For more information, please see below.
About corporate contract services
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Q.
Will a representative be available?
A.
Staff at Tokyu Hotels Comfort Center will assist you. However, if you are a group and require assistance, please let us know.
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Q.
How can I find out about room availability immediately?
A.
You can contact us directly by phone or check our website.
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Q.
How can remote employees view reservations they've made for them?
A.
Please contact us by phone.
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Q.
What payment methods are available?
A.
You can either pay in advance by bank transfer, or pay by cash or credit card upon check-in.
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Q.
What kind of corporate services are available? Is it possible to enter into a corporate contract with all Tokyu Hotels, Excel Hotel Tokyu, and Tokyu REI Hotels nationwide? Conversely, is it possible to enter into a corporate contract with only one hotel?
A.
Either is possible. Please let us know the purpose of use (business trip or recreational facility), frequency of use, number of people, your company name, and contact information. We will contact you.
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Q.
How much discount can I get?
A.
The discount rate varies depending on the date of use and the number of people. Please contact us for details.
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Q.
Are there any early booking or group discounts?
A.
There are no discounts for early reservations. Group discounts are available for groups of 15 or more. (Prices vary depending on the date, so please contact us for details.)
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Q.
Can I cancel my reservation? Is there a cancellation fee?
A.
In the event of cancellation, a cancellation fee will be charged (100% of the accommodation fee if cancelled after 3pm the day before, 100% on the day, 100% if cancelled without showing up). (This may differ depending on the plan, so please contact us for details.)
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Q.
How many days in advance do I need to make a reservation?
A.
Reservations can be made from one year prior to your stay up until the day of your stay.
About Comfort Members
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Q.
What do I need to join?
A.
You will be asked to fill in the necessary information on the designated membership application form, but there is no need to attach any seals or certificates or other documents.
For more details, please see below. -
Q.
Is there a joining fee or annual fee?
A.
There is no joining fee or annual fee.
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Q.
My family member (husband, wife, parent) is a member. Can I borrow their card to use?
A.
Basically, the membership card can only be used by the person who registered it. However, if the member makes the reservation directly, the special member rate will be applied even if only non-members stay at the hotel. Please inform us of this when making the reservation. In this case, points will not be added.
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Q.
What services and benefits are available?
A.
The main benefits and perks are:
1. Up to 50% off accommodation rates
2. The more you use it, the more you save
3. Extend check-out until noon
There is.
We also offer a variety of other benefits, so please see below for details.
Parking
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Q.
Is there a parking lot?
A.
It is not located on the hotel grounds.
We will provide you with information on nearby affiliated parking lots. -
Q.
How much does parking cost?
A.
1,200円（14：00～翌12：00／税金込）でご利用いただけます。
※上記時間外は別途追加料金が掛かります。
詳しくは以下にてご案内いたします。
others
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Q.
Do you have a membership program?
A.
We have a "TOKYU HOTELS COMFORT MEMBERS" program. For more information, please see below.
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Q.
Do you offer hotel gift certificates?
A.
We have "TOKYU HOTELS Gift Cards".