お電話でのご予約は1年前から、インターネットでのご予約は通常90日前から承ります。
電話： 0852-27-0109(代表)

Reservations can be made on the day.
Even if there are no rooms available online for the day, you may be able to make a reservation by contacting the hotel directly.

Please let us know when you make your reservation. We will do our best to accommodate your request, but please note that we cannot guarantee it depending on the reservation situation, room type, etc.

Please join TOKYU HOTELS COMFORT MEMBERS.
For more information, please visit COMFORT MEMBERS page.

All guest rooms at our hotel are non-smoking. We have provided designated smoking spaces for guests who smoke, but please note that smoking is not permitted in the rooms.

Unfortunately, we do not have barrier-free rooms. Our front desk staff will do their best to assist you during your stay.

We can prepare it for you, so please let us know at least 3 days in advance.

We will keep your belongings at the front desk. However, please note that we cannot keep valuables, easily damaged items, cash, etc.

We will keep it at the front desk, so please write the date of your stay and the name of the guest in the remarks column of the shipping slip and send it to us. However, we do not accept cash on delivery.

If you wish to continue using the room after check-out (10:00), an additional fee will be charged.
・Until 15:00...25% of the basic accommodation fee
・Until 18:00...50% of the basic accommodation fee
・After 18:00: 100% of the basic accommodation fee
Please note that this may not be possible depending on room availability on the day.
If you are a COMFORT MEMBERS Member, you can extend your stay until noon free of charge if you request it when you check in.

We provide these free of charge, so please let us know when you make your reservation. Please note that there are a limited number of these devices, and they may not be available in some room types.

Children under elementary school age who do not require a bed (sharing a bed) will not be charged an accommodation fee.

If you cancel your reservation, we will charge you a cancellation fee as follows:
Contact after 15:00 the day before: 100%
Contact on the day: 100%
If you do not contact us and do not use the service: 100%

Please note that the cancellation deadline on the website differs depending on the plan. If the deadline has passed, please contact the hotel directly. Cancellation regulations may differ depending on the reservation plan. For details, please check the accommodation plan you have reserved or contact the hotel.
For reservations for groups of 10 or more, please contact each hotel for details on cancellation fees.

We accept VISA, Master, JCB, AMEX, Diners, DC, UnionPay, etc.
Please see below for further details.

Payment can be made in advance at the facility or by bank transfer.
Additionally, some plans allow you to make advance payment by credit card when making an online reservation.

Wireless LAN (Wi-Fi) is available free of charge.

Please note that there is a limited number of bikes available for rental.

ご予約承ります。
ご予約は、お電話にて承っております。
MOSORO（モソロ）　0852-27-3160（直通）

As long as there are seats available, we also accept reservations on the day of your visit.

Please feel free to contact us if you require a reservation for birthday cakes, local dishes or other special dishes.

Sorry, we do not offer private rentals.
If you would like to rent a private party, we have a banquet room available.

We do not have any special plans, but we can prepare birthday cakes and other special items if you make a reservation at least three days in advance.

Although it is not on the menu, we can accommodate your request. Please contact us.

We can prepare them for you, so please order flowers at least one day in advance and cakes at least three days in advance.

Please let us know when you make your reservation.
Please note that we may not be able to accommodate requests from customers with severe food allergies.

We have two private rooms available for a maximum of 10 people.

Smoking is prohibited in all seats throughout the day.
Smoking rooms are available for your use.

We accept VISA, Master, JCB, AMEX, Diners, DC, UnionPay, etc.

If you are only using the venue for a meeting or conference, we can accommodate you on the day as long as the venue is available.
For parties, depending on the number of people, please feel free to contact us and make reservations 2 or 3 days in advance.

We will accept arrangements such as the food menu, number of people, and equipment approximately two weeks prior to the date of use.
If there are any changes after that, please contact us as soon as possible. We will confirm the details in the morning of the day before your stay.

You can make a provisional reservation. There is no charge for this. You will be asked to respond within one week of making the reservation.

It can be used for a wide range of purposes, including wedding ceremonies (chapel, civil, or Shinto), receptions, post-parties, after-parties, family dinners, engagement ceremonies, etc.

The banquet menu will be prepared separately.

Takeaway of food is not permitted.

We can provide sweets etc. Please contact us at least 2 weeks in advance.

We can also arrange minibuses and taxis.

We cater to a wide range of clients, both corporate and individual.

For overnight stays, the service is available for 1,000 yen (15:00-10:00) for stays up until March 31, 2024.
⇒The price will be revised to ￥1,200 per night for stays from April 1, 2024.

Depending on the vehicle type and whether the parking lot is full, we may direct you to a nearby parking lot. (Minibuses, large buses, trucks, etc. cannot use this parking lot.)
Please see below for further details.

■ Mosoro
On-site parking is free for up to 2 hours. After that, it costs 100 yen for every 30 minutes.

■ Banquet Hall
When using the banquet hall, meetings and banquets are free for up to 5 hours, and weddings are free for up to 8 hours.

The parking lot cannot be used by minibuses, large buses, trucks, etc.
We will provide you with information on a separate off-site parking lot (charges apply).

We offer "TOKYU HOTELS COMFORT MEMBERS", which can be used at TOKYU HOTELS nationwide.
Please see below for further details.

We have "TOKYU HOTELS Gift Cards".
Please see below for further details.

When customers enter personal information on TOKYU HOTELS website, we strive to protect that information by using industry-standard encryption technology called SSL (Secure Socket Layer). For our policy on personal information protection, please see the TOKYU HOTELS Privacy Policy.

Some pages of TOKYU HOTELS website use a technology called "Cookies." Cookies are a function that temporarily stores data on your computer and are used for the purpose of providing better services in the reservation system and the like, and do not infringe on customer privacy.
You can disable the cookie function by changing your browser settings, but in that case you may not be able to use some services.

開示等をご請求される場合は、所定の申請書に本人確認のために必要な書類および開示手数料を同封のうえ、下記宛に書留郵送によりご請求ください。なお、直接ご来社いただいてのご請求はお受できませんので、ご了承ください。

〒150-0043　東京都渋谷区道玄坂1丁目10番7号
東急ホテルズ＆リゾーツ株式会社「個人情報お問い合わせ窓口」
TEL：03-3477-6567
営業時間：9：00～18：00 （土・日・祝日および年末年始は休業）