We accept inquiries by phone or internet 24 hours a day.

Except for special plans, in the event of cancellation, a cancellation fee will be charged (100% of the basic accommodation fee if cancelled after 3pm the day before, 100% on the day, or 100% for no-show). In addition, there are separate regulations for groups (10 or more people). Please contact us for more information.

If you have any requests, please let us know when you make your reservation. We will do our best to accommodate your requests, but please note that we cannot guarantee that we can meet your requests depending on the reservation situation and the room type you have reserved.

If there are vacant rooms, you can make a reservation on the day.

Yes, we do have rooms available. Please contact us as soon as possible as the number of rooms is limited.

Please note that we do not have barrier-free rooms or disabled-accessible toilets.
Wheelchairs are available, so please let us know if you would like to use one.

We have rooms available that can accommodate three people. Please let us know when making your reservation.

We will lend it to you free of charge.
Available rooms are limited, so please let us know when making your reservation.

We will lend you a DVD player (Blu-ray compatible) free of charge.
As numbers are limited, please let us know when making your reservation.
*Not available in Superior Double Rooms (rooms with projector-type TVs).

Check-in is from 15:00. If you are going to be more than 2 hours later than your scheduled arrival time on the day of your stay, please contact the hotel. If you do not contact us, your reservation may be canceled.

Please leave your luggage with us from one week before your visit.
*We cannot accept refrigerated or frozen items, valuables, or easily damaged items.

We will keep it at the front desk, so please write the date of your stay and the name of the guest on the shipping slip and send it to us.
*We are unable to accept cash on delivery or handle refrigerated or frozen items.

Use after check-out (10:00) is available at an additional charge.
Until 15:00: 25% of the basic accommodation fee
Until 18:00: 50% of the basic accommodation fee
After 18:00: 100% of the basic accommodation fee
Please note that this service may not be available depending on the availability of rooms on the day.
*If you are a COMFORT MEMBERS Member, please inform us when you check in. We will extend your stay until 12:00 free of charge.

If a child under elementary school age does not require a bed (sharing a bed), there will be no accommodation fee.

See below for details.

We accept advance payment. Please pay at the hotel before your stay, by bank transfer, or by email link payment.

Yes, we have them. Please see below for details.

We participate in the mileage services of JAL, ANA, and Philippine Airlines. For details, please see below.

Guide dogs, service dogs and hearing dogs are welcome.

Wireless LAN (Wi-Fi) is available free of charge.
LAN ports are installed in all rooms except for the Superior Double Rooms.

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We can accommodate your needs depending on the number of people and your budget.

We also accept last minute reservations depending on seat availability.

1 room for 4 to 6 people
1 room for 6 to 10 people

I prepared it.

All seats are non-smoking.
There is a smoking booth in the front lobby.

"Holiday Lunch" is available only on weekends and holidays. Reservations must be made by 3:00 p.m. the day before.
For any other special requests, please contact us in advance and make a reservation.

We do not provide baby food.

If you are only planning a conference, you can make a reservation up to two days in advance if the venue is available.
Please contact us if you have any questions about parties or other events that involve meals.

We can accept arrangements for the food menu, number of people, equipment, etc. up to one week prior to the date of use.
If there are any changes, please contact us as soon as possible.
We will make a final confirmation in the morning of the day before your stay.

We also accept provisional reservations.
There is no charge. If you respond within one week of the tentative reservation, there will be no cancellation fee.

This service is only available in the large banquet hall (Shirasagi 113m2) and the medium banquet hall (Toki 70m2), and is not available in the medium banquet halls (Yuduru 43m2, Chidori 26m2). In this case, wireless LAN (Wi-Fi) is available, so please inquire with our staff.

Takeaway of food is not permitted.

We have a catalogue of sweets available. Please contact us at least one week in advance.

Yes, that is possible. We can also arrange for hire cars and minibuses.

We have a small banquet hall called "Chidori" which is 26 m2. If you plan to use the hall for photography, etc., we recommend the 43 m2 "Yuduru".

Both are possible. Please let us know the purpose of use (business trip or recreational facility), frequency of use, number of people, your company name, and contact information. A staff member in charge will contact you at a later date.

The discount rate varies depending on the date of use and the number of people. Please contact us for details.

There are no discounts for early reservations, but some are available exclusively for online reservations. Group discounts are also available for groups of 10 or more. (Prices vary depending on the date, so please contact us for details.)

We accept cancellations, but please contact us as soon as possible. Except for group reservations (10 or more people), cancellation fees are 20% the day before your stay, 80% on the day of your stay, and 100% if you do not contact us. (The details may differ depending on the accommodation plan. Please contact us for details.)

We accept reservations from one year before your stay up to the day of your stay. However, in the case of package products, etc., a deadline may be set for each case. Please contact us for details.

TOKYU HOTELS Comfort Center staff will be happy to assist you.

You can contact us directly by phone or check our website.

Please contact us by phone.

You can either transfer the fee in advance or pay by cash or credit card when you check in.

You will be asked to fill in the necessary information on the designated membership application form, but there is no need to attach any seals or certificates or other documents.
For more details, please see below.

There are no membership fees or annual fees.

The membership card may only be used by the person who registered it.
However, if a member introduces you to us, we will give you a special discount rate when your family stays with us.
When using the service, please inform the staff of your membership number and that you are a family member.

The benefits are as follows:

1. Up to 50% off accommodation rates
2. The more you use the more you save with this points system
3. Extend check-out until noon

We also have various other campaigns and limited-time offers. Please see below for details.

There is no parking available on the hotel premises.
Please use the Shibuya Mark City Parking Lot (7-8 minutes on foot from the hotel), the Shibuya Hikarie Parking Lot (5 minutes on foot from the hotel), or the Shibuya Ward Office Parking Lot (10 minutes on foot from the hotel).

"TOKYU HOTELS COMFORT MEMBERS" is available. Please see below for details.

We have "Tokyu Hotels Gift Cards." For more information, please click here.

There is no shop. There are vending machines (alcoholic drinks and soft drinks) on the 5th floor.