You can make reservations by phone at TOKYU HOTELS Comfort Center or at any of our hotels. We also accept reservations via the Internet 24 hours a day.

In the event of cancellation, a cancellation fee will be charged (100% of the accommodation fee if you contact us after 3pm the day before, 100% on the day, or 100% for no-show). More details are provided below.

If you have any requests, please let us know when you make your reservation. We will do our best to accommodate your requests, but please note that we cannot guarantee your request depending on the reservation situation, room type, etc.

If there are vacant rooms, you can make a reservation on the day.

We do have them available, so please let us know when you make your reservation. Please note that we may not be able to accommodate your request as the number of rooms is limited.

The building is not barrier-free, but with a few exceptions there are no major steps and so can be used by guests in wheelchairs.

We have rooms for 3 and 4 people, so please let us know when you make your reservation. Please note that we may not be able to accommodate you as the number of rooms is limited.

Sorry, but we do not have this available.

If you let us know by the day before, we will prepare it for you. The fee can be paid together with your accommodation fee.

Check-in is from 15:00. If you are going to be more than 2 hours later than the scheduled arrival time on the day of your stay, please contact the hotel. Failure to do so may result in your reservation being canceled.

We will keep your belongings for a maximum of two weeks. Please note that we cannot keep valuables or easily damaged items.

We will keep it at the front desk, so please write the date of your stay and the name of the guest in the remarks column of the shipping slip and send it to us. However, we do not accept cash on delivery.

Children up to elementary school age who do not require a bed (sharing a bed) will not be charged an accommodation fee.
Each bed can accommodate up to one person.
However, we do not provide amenities such as pajamas. Please bring your own.

If you are staying alone as a minor, please present a written consent form from your guardian at the front desk upon check-in.
Please use the form below.

For further details, please see below.

Please pay at the hotel or by bank transfer before your stay.

Yes, we have them. For more information, please see below.

We are participating in the mileage services of JAL, ANA, and Philippine Airlines. For more information, please see below.

Guide dogs, service dogs and hearing assistance dogs may be brought along when using the hotel facilities.

ご予約については、下記にお問い合わせせください。

予約：087-821-0290（直）

We do not accept reservations for the entire restaurant. If you would like to hold a private party, we would like to guide you to the banquet room.

As long as there are seats available, we also accept reservations on the day of your visit.
(Lunchtime reservations are only accepted from 11:30 a.m. onwards.)

You can order from the menu without making a reservation.

Nothing in particular.

Shangri-La does not have private rooms.

Please note that all seats are non-smoking.

We do not have a ceremony hall, costume shop, beauty salon, or photo studio, but we do accept wedding parties and after-parties. Please feel free to contact us.

For meetings only, reservations can be made up to two days in advance if the venue is available. For parties and other events involving meals, reservations can be made up to three days in advance, so please feel free to contact us.

We will accept arrangements such as the food menu, number of people, and equipment about one week before the date of use.

You can make a provisional reservation. There is no charge for this. You will be asked to respond within one week of making the reservation.

LAN port for internet connection
Wi-Fi available

Unfortunately, we do not allow food to be taken away.

We have several types available at the shop on the second floor. However, if you would like to use a large number of items, please let us know in advance.

The hotel does not have a shuttle bus, but we can arrange for a minibus or taxi.

We accept cash or credit card.

Staff at Tokyu Hotels Comfort Center will assist you. However, if you are a group and require assistance, please let us know.

You can contact us directly by phone or check our website.

Please contact us by phone.

You can either pay in advance by bank transfer, or pay by cash or credit card upon check-in.

Either is possible. Please let us know the purpose of use (business trip or recreational facility), frequency of use, number of people, your company name, and contact information. We will contact you.

The discount rate varies depending on the date of use and the number of people. Please contact us for details.

There are no discounts for early reservations. Group discounts are available for groups of 15 or more. (Prices vary depending on the date, so please contact us for details.)

We accept cancellations, but please contact us as soon as possible. Cancellation fees are 20% the day before your stay, 80% on the day of your stay, and 100% if you do not contact us. (This may differ depending on the plan, so please contact us for details.)

Reservations can be made from one year prior to your stay up until the day of your stay.

You will be asked to fill in the necessary information on the designated membership application form, but there is no need to attach any seals or certificates or other documents.
For more details, please see below.

There is no joining fee or annual fee.

Basically, the membership card can only be used by the person who registered it. However, if the member makes the reservation directly, the special member rate will be applied even if only non-members stay at the hotel. Please inform us of this when making the reservation. In this case, points will not be added.

The main benefits and perks are:
1. Up to 50% off accommodation rates
2. The more you use it, the more you save
3. Extend check-out until noon
There is.
We also offer a variety of other benefits, so please see below for details.

There is a multi-storey car park with space for 40 cars on the hotel grounds. The height limit is 1.5m.
(Business hours: 7:00-23:00)
If your car does not fit into the multi-storey car park, staff will guide you to a nearby flat-surface car park.

Please note that if all of the parking lots are full, you will have to use a nearby paid parking lot. (You will be responsible for the actual parking fee.)

[If you are staying overnight]
Available for 1,100 yen (15:00-12:00/tax included).

[When using the restaurant]
Guests who use the restaurant and park in the hotel's multi-storey car park will receive 2 hours of free parking. Please ask a member of staff when you leave, and they will process the payment at the cashier.

[For banquets and meetings]
Guests who park in the hotel's multi-storey car park using the banquet hall can park for free for three hours. Please ask a staff member at the banquet hall (3rd floor) for parking. Guests who are staying overnight can park at the front desk.


Further details are provided below.

Microbuses, cars with license plate numbers 3, wagons, large buses, etc. cannot be accommodated. We will guide you to a separate off-site parking lot (charges apply). A staff member will guide you when you arrive at the hotel.

We have a "TOKYU HOTELS COMFORT MEMBERS" program. Please see below for details.

We have "Tokyu Hotels Gift Cards".
Please see below for details.