If you cancel your reservation, we will charge you a cancellation fee (penalty).
THE CAPITOL HOTEL TOKYU, TOKYU HOTEL, EXCEL HOTEL TOKYU, TOKYU REI HOTEL
THE HOTEL HIGASHIYAMA, SAPPORO STREAM HOTEL
- ※
-
Mount Fuji (excluding Mishima)
- In case of no-show
-
100％
- Contact on the day
-
100％
- Contact after 3pm the day before
-
100％
FUJISAN MISHIMA TOKYU HOTEL, TOKYU RESORT HOTELS, THE SENAGAJIMA STORYLINE
- In case of no-show
-
100％
- Contact on the day
-
100％
- Notification on the day before
-
50％
- Contact 2 days in advance
-
30％
- 3 days notice
-
20％
BELLUSTAR TOKYO, HOTEL GROOVE SHINJUKU
- In case of no-show
-
100％
- Contact on the day
-
100％
- Contact after 3pm the day before
-
100％
- Contact by 3pm the day before
-
80％
THE PARK FRONT HOTEL AT UNIVERSAL STUDIOS JAPAN
- In case of no-show
-
100%
- Contact on the day
-
80%
- Notification on the day before
-
20%
Tokyu Vacations
- In case of no-show
-
100％
- Contact on the day
-
80％
- Notification from 2 days before to the day before
-
50％
- Contact 7 to 3 days in advance
-
20％
- ※
-
The cancellation fee (penalty) will be charged based on the usage fee (excluding service charges and taxes).
- ※
-
If the number of contracted days is shortened, a cancellation fee (penalty) for one day (the first day) will be charged regardless of the number of days shortened.
- ※
-
Please contact the hotel regarding cancellation fees (penalties) for parties of 10 or more.
- ※
-
If you make a reservation online and pay in advance, the cancellation fee may differ from the above.