We would like to inform you about COMFORT MEMBERS Office's opening hours during the New Year holidays.
For inquiries during closures, please contact each hotel by phone.
We apologize for any inconvenience this may cause our customers, and appreciate your understanding.
- Friday, December 27
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Regular business hours (10:00-17:00)
- December 28th (Sat) - January 5th (Sun)
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Closed
- Monday, January 6
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Regular business hours (10:00-17:00)
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Please note that responses to emails sent to TOKYU HOTELS and COMFORT MEMBERS Secretariat via the "Opinions and Requests Form" on this website will also be sent after January 6th.
To customers who have completed COMFORT MEMBERS application process on this website
For customers who have completed the membership application process on this website between December 24th and January 6th, cards will be mailed out starting from January 17th.
If you do not have your card with you, please log in to your My Page and present your Web membership card to a staff member when using the hotel.
We apologize for any inconvenience this may cause and appreciate your understanding.