Accommodation fees (internet rates)
Internet rates are determined by each accommodation facility on a daily basis, depending on the day of the week, room availability, etc. Please check the rates displayed after searching for available rooms and accommodation plans.
Accommodation rates are subject to change depending on room availability.
In addition, as a general rule, discounts such as coupons do not apply to Internet charges.
Please note that we do not accept reservations over the phone at the internet rate.
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Accommodation tax (only available Tokyo, Osaka, Kyoto, Kanazawa, and Fukuoka)
Please note that when you make a reservation online for a TOKYU HOTELS, the total price displayed does not include accommodation tax. For more information, please see below.
About Reservations
Reservations can usually be made 90 days in advance, and some hotels allow reservations more than 90 days in advance.
Some hotels may accept same-day reservations, subject to availability.
When making reservations online, the maximum number of nights and rooms per application is 10 nights and 5 rooms. If you would like to stay for a longer period or for more rooms, please contact the reservation line or call each hotel.
Please note that for consecutive nights, depending on the hotel, you may be asked to settle your bill when you check in or during your stay.
Number of rooms available online
Please note that we have limited room availability for online reservations. Depending on the room occupancy, you may not be able to make a reservation.
Even if there are no rooms available online, you may be able to make a reservation by calling the hotel directly.
In this case, internet charges will not apply.
Please note.
Display based on the Specified Commercial Transactions Act
- Seller name
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TOKYU HOTELS & RESORTS CO., LTD.
- location
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3rd floor, Goto Educational Building, 1-10-7 Dogenzaka, Shibuya-ku, Tokyo 150-0043
- Representative
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Jun Murai, President and CEO
- Site Name
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Tokyu Hotels website
- telephone number
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03-3477-6019
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For inquiries regarding the plans sold by each hotel, please contact each hotel.
- Selling price
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Displayed for each accommodation plan
For details, please see the list of accommodation plans on our reservation system.
- Delivery time of products, etc.
(Establishment of a reservation) -
If you make a reservation through this website with advance payment by credit card, your reservation will be confirmed when the credit card payment is completed.
- Timing and method of payment
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Advance payment by credit card will be processed on the day of reservation.
Normally, the payment is debited one to three months after the settlement date, but the closing date and deduction date vary depending on the card company, so please contact your card company for details.
The price shown at the time of booking is the basic accommodation price for the accommodation plan that you will pay at the time of your stay.
Local taxes such as hot spring tax and accommodation tax that are not included in the basic accommodation fee of the accommodation plan, as well as additional food and beverage charges at the accommodation, cannot be paid in advance by credit card.
These fees are to be paid at the accommodation.
- Returns
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Due to the nature of the products and services, they cannot be returned after your stay.
- Cancellation fee (penalty)
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THE CAPITOL HOTEL TOKYU, TOKYU HOTEL, EXCEL HOTEL TOKYU, TOKYU REI HOTEL
THE HOTEL HIGASHIYAMA, SAPPORO STREAM HOTEL- ※
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Excluding FUJISAN MISHIMA TOKYU HOTEL
- In case of no-show
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100％
- Contact on the day
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100％
- Contact after 3pm the day before
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100％
FUJISAN MISHIMA TOKYU HOTEL, TOKYU RESORT HOTELS, THE SENAGAJIMA STORYLINE
- In case of no-show
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100％
- Contact on the day
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100％
- Notification on the day before
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50％
- Contact 2 days in advance
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30％
- 3 days notice
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20％
BELLUSTAR TOKYO, HOTEL GROOVE SHINJUKU
- In case of no-show
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100％
- Contact on the day
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100％
- Contact after 3pm the day before
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100％
- Contact by 3pm the day before
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80％
THE PARK FRONT HOTEL AT UNIVERSAL STUDIOS JAPAN
- In case of no-show
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100%
- On the day
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80%
- Contact after 3pm the day before
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20%
Tokyu Vacations
- In case of no-show
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100％
- Contact on the day
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80％
- Notification from 2 days before to the day before
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50％
- Contact 7 to 3 days in advance
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20％
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The cancellation fee (penalty) will be a percentage of the accommodation fee (including service charges, consumption tax, etc.) at the time of booking.
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If the number of contracted days is shortened, a cancellation fee (penalty) for one day (the first day) will be charged regardless of the number of days shortened.
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Please contact the hotel regarding cancellation fees (penalties) for parties of 10 or more.
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If you make a reservation online and pay in advance, the cancellation fee may differ from the above.
About TOKYU HOTELS COMFORT MEMBERS
If you enter your membership number (or email address) and password when making a reservation, you will not need to enter any customer information. However, you will need to register a password to use this service.
If you have not yet registered, please follow the steps below to register your password.
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Please be sure to read the reservation system terms of use before using the service.
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There are no joining fees or annual fees. For more information, please see below.
Reservation confirmation and reservation number
Please check the details of your reservation on the "Reservation Complete" page. Please make sure to write down the reservation number listed here, as it will be required when confirming or cancelling your reservation.
You can also send a reservation confirmation email to your registered (or preferred) email address from the "Reservation Confirmation" page.
How to cancel
On the "Reservation Confirmation/Cancellation" page, enter your reservation number (the number you were notified of when you completed your reservation) and email address, and then click the "Next" button.
If you are a COMFORT MEMBERS Member, please enter your email address and password and press the [Login] button.
The current reservation status will be displayed. Please check it and press the [Cancel] button.
You can also send a cancellation confirmation email to your registered (or preferred) email address via the "Reservation Confirmation/Cancellation" page.
If you wish to cancel your stay, please be sure to complete the cancellation procedure.
How to change your reservation
Reservations cannot be changed online. If you wish to make changes, please make a new reservation and then cancel your current reservation, or contact the hotel by phone.
inquiry
TOKYU HOTELS Reservation Line
*If your number is set to anonymous, please turn it off and try calling again.