お電話でのご予約は1年前から、インターネットでのご予約は通常90日前から承ります。
電話：011-531-0109

Reservations can be made on the day.
Even if there are no rooms available online for the day, you may be able to make a reservation by contacting the hotel directly.

Please let us know when you make your reservation. We will do our best to accommodate your request, but please note that we cannot guarantee it depending on the reservation situation, room type, etc.

Please join TOKYU HOTELS COMFORT MEMBERS.
For more information, please visit COMFORT MEMBERS page.

Yes, we do have them available. Please note that the number of rooms is limited.

There are no connecting rooms.

Yes, we can. Please let us know at least 7 days in advance.

We will keep your belongings for a maximum of one month. Please note that we cannot keep valuables or easily damaged items.

We will keep it at the front desk, so please write the date of your stay and the name of the guest in the remarks column of the shipping slip and send it to us. However, we do not accept cash on delivery.

If you wish to continue using the room after check-out (11:00), an additional fee will be charged.
・Until 15:00...25% of the basic accommodation fee
・Until 18:00...50% of the basic accommodation fee
・After 18:00: 100% of the basic accommodation fee
Please note that this may not be possible depending on the availability of rooms on the day.
If you are a COMFORT MEMBERS Member, you can extend your stay until noon free of charge if you request it when you check in.

We provide these free of charge, so please let us know when you make your reservation. Please note that we may not be able to accommodate your request as the number of units is limited.

Children under elementary school age who do not require a bed (sharing a bed) will not be charged an accommodation fee.

If you cancel your reservation, we will charge you a cancellation fee as follows:
Contact after 15:00 the day before: 100%
Contact on the day: 100%
If you do not contact us and do not use the service: 100%

Please note that the cancellation deadline on the website differs depending on the plan. If the deadline has passed, please contact the hotel directly. Cancellation regulations may differ depending on the reservation plan. For details, please check the accommodation plan you have reserved or contact the hotel.
For reservations for groups of 10 or more, please contact each hotel for details on cancellation fees.

We accept VISA, Master, AMEX, Diners, DC and UnionPay.
Please see below for further details.

Payment can be made in advance at the facility or by bank transfer.
Additionally, some plans allow you to make advance payment by credit card when making an online reservation.

High-speed internet connection and wireless LAN (Wi-Fi) are available free of charge.

ランチ、ディナータイムのみご予約を承ります。
ご予約は、インターネットまたはお電話にて承ります。
サウスウエスト　　011-531-1065（直通）

As long as there are seats available, we also accept reservations on the day of your visit.

Reservations are required for children's menus, birthday cakes and other special dishes.

We cannot rent out the entire venue, but we can rent out part of the venue.

There is no basic plan, but we will do our best to accommodate your requests.

It's not on the menu, but we can accommodate your request.

We can prepare it for you, so please let us know at least 2 days in advance.

Please let us know when you make your reservation.
Please note that we may not be able to accommodate requests from customers with severe food allergies.

One private room that can accommodate a minimum of 10 people (not a completely private room)

Smoking is prohibited throughout the lunch hour.
Smoking and non-smoking areas are separated from 3:00 p.m.

We accept VISA, Master, AMEX, Diners, DC and UnionPay.

If you are only using the venue for a meeting, etc., we can accommodate you on the day as long as the venue is available.
For parties, depending on the number of people, please feel free to contact us and make reservations 2 or 3 days in advance.

We will accept arrangements such as the food menu, number of people, and equipment about one week before the date of use.
If there are any changes after that, please contact us as soon as possible. We will confirm the details in the morning of the day before your stay.

You can make a provisional reservation. There is no charge for this. You will be asked to respond within one week of making the reservation.

Unfortunately, we do not allow food to be taken away.

The hotel has a catalogue of sweets for you to choose from, please let us know at least one week in advance.

We can also arrange hire cars and taxis.

We cater to a wide range of clients, both corporate and individual.

If you are staying overnight, you can use the facility for 1,500 yen (14:00-11:00).
Depending on the vehicle type and whether the parking lot is full, we may direct you to a contracted parking lot.
*Please pay for parking in the nearby parking lots yourself.

Please see below for further details.

■ Southwest
Customers who spend 1,500 yen or more can park for free for up to 1 hour, and customers who spend 3,000 yen or more can park for free for up to 2 hours.
■ Banquets
Up to two hours of free use is available for banquets, and up to one hour of free use is available for meetings and exhibitions.

Large vehicles over 2.3 metres in height, minibuses and other vehicles cannot be parked in the parking lot.
*The number of parking spaces available is limited.

We offer "TOKYU HOTELS COMFORT MEMBERS", which can be used at TOKYU HOTELS nationwide.
Please see below for further details.

We have "TOKYU HOTELS Gift Cards".
Please see below for further details.

When customers enter personal information on TOKYU HOTELS website, we strive to protect that information by using industry-standard encryption technology called SSL (Secure Socket Layer). For our policy on personal information protection, please see the TOKYU HOTELS Privacy Policy.

Some pages of TOKYU HOTELS website use a technology called "Cookies." Cookies are a function that temporarily stores data on your computer and are used for the purpose of providing better services in the reservation system and the like, and do not infringe on customer privacy.
You can disable the cookie function by changing your browser settings, but in that case you may not be able to use some services.

開示等をご請求される場合は、所定の申請書に本人確認のために必要な書類および開示手数料を同封のうえ、下記宛に書留郵送によりご請求ください。なお、直接ご来社いただいてのご請求はお受できませんので、ご了承ください。

〒150-0043　東京都渋谷区道玄坂1丁目10番7号
東急ホテルズ＆リゾーツ株式会社「個人情報お問い合わせ窓口」
TEL：03-3477-6567
営業時間：9：00～18：00 （土・日・祝日および年末年始は休業）