Calls can be made at any hotel, or via the Internet 24 hours a day.

This is a non-statutory tax to be used to cover the costs of measures to promote sustainable tourism in harmony with civic life, while enhancing the unique attractions of Kanazawa, such as its history, traditions, and culture. The accommodation tax is levied on guests staying at accommodations. (Refer to the Kanazawa City official website)
Per person per night
・For accommodation fees of less than 20,000 yen: 200 yen
・For accommodation fees of 20,000 yen or more, 500 yen

There is no bathing tax.

In the event of cancellation, a cancellation fee will be charged (100% of the accommodation fee at the time of reservation if cancelled between 3pm the day before and on the day of booking, 100% of the accommodation fee if not shown).
If cancellation fees vary depending on the plan, the cancellation policy of the plan will apply.
Please note that in the event of a cancellation, a cancellation fee will be charged if the cancellation is due to customer reasons (COVID-related reasons, illness, changes to work plans, car breakdown, etc., all reasons other than those on the hotel's side).

If you have any requests, please let us know when you make your reservation. We will do our best to accommodate your requests, but please note that we cannot guarantee your request depending on the reservation situation, room type, etc.

Prices are subject to change depending on availability at the time of your inquiry.

All rooms are equipped with a safety deposit box.
Valuables can also be stored at the front desk, so please let us know.

Check-in is from 14:00. If you are going to be more than 2 hours later than the scheduled arrival time on the day of your stay, please contact the hotel. If you do not contact us, your reservation may be canceled.

We will keep your belongings for a maximum of one month. Please note that we cannot keep valuables or easily damaged items.

If you wish to continue using the room after check-out (11:00), an additional fee will be charged.

However, this may not be possible depending on the availability of rooms on the day.
If you are a COMFORT MEMBERS Member, you can extend your stay until 12:00 noon free of charge if you request it when you check in.

We have a thin one-piece dress (button front) available in one size.
Nightwear for children is also available.
(Quantities are limited, so please contact us directly if you require one.)

Only non-smoking rooms are available.
There is a smoking area on the second floor.

We have one handicap room equipped with a wheelchair accessible bathroom. Please call to reserve.

Baby cribs are available free of charge, so please let us know when you make your reservation. This applies to infants under 1 year old. As the number is limited, we may not be able to accommodate your request. Thank you for your understanding.

We will prepare cakes if you let us know by the 3rd day. For birthday and other special occasion cakes, please order at least 5 days in advance. The fee will be charged together with the accommodation fee.

We have them available, so please let us know when you make your reservation. Please note that we may not be able to accommodate your request as the number of units is limited.

Children under elementary school age who do not require a bed (sharing a bed) will not be charged an accommodation fee.

The following cards are accepted. For other cards, please contact the hotel directly.
VISA, MASTER, JCB, AMEX, Diners, DC, UC, UFJ, NICOS, TOP, Saison, JAL, OMC, TS CUBIC, AEON

Please pay at the hotel or by bank transfer before your stay.

There is a prefectural parking lot on the 2nd and 3rd basement floors of the hotel.

If you stay overnight, you can use the facility for 1,500 yen per night (14:00 to 11:00 the following morning).
Other than the above, it will cost 150 yen for 30 minutes. The above fee applies even if you stay multiple nights.

Cars (including motorcycles) over 2.1 meters in height cannot be parked in the underground parking lot. We will guide you to a nearby parking lot.

We participate in the mileage services of JAL and ANA.

Guide dogs, service dogs and hearing assistance dogs may be brought along when using the hotel facilities.

Reservations are accepted at all restaurants.

We accept reservations for the restaurant "Marais D'Or" on the second floor of the hotel. We also offer banquet rooms for regular parties.

We accept last minute reservations on the day of use as long as there are seats available. For group plans, please make your reservation at least one day in advance.

There is one room.

We ask that you make reservations for birthday cakes, limited-time course meals, after-party plans, party plans, and other special dishes.

Customers who spend 3,000 yen or more at the restaurant will receive one and a half hours free of charge.
Please present the ticket issued when you parked when paying.

Please see below for the party rules.

Our hotel staff will be happy to provide suggestions for any requests you may have. Please feel free to contact us with any questions you may have.

If you are only using the venue for a meeting, etc., we can accommodate you on the day as long as the venue is available. For parties, depending on the number of people, please feel free to contact us and make reservations 2 or 3 days in advance.

We accept arrangements such as the menu, number of people, and equipment about 10 days before the date of use. If there are any changes after that, please contact us as soon as possible. We will make a final confirmation in the morning two days before the date of use.

You can make a provisional reservation. There is no charge for this. After making a provisional reservation, you will generally be asked to respond within one week.

A constant high-speed internet service (up to 50Mbps) is available in the banquet hall on the 5th floor.

The service content varies depending on the banquet terms and conditions. Please contact our staff for details.
Please present the ticket issued when you park at the cloakroom closest to the banquet hall.

(*Regular rates (150 yen for 30 minutes) will apply for use during meetings and exhibitions.)

Unfortunately, we do not allow food to be taken away.

We accept cash or credit card.

We have a 78m² small meeting room or suite room. We can also provide a sofa set in the venue.

Either is possible. Please let us know the purpose of use (business trip or recreational facility), frequency of use, number of people, your company name, and contact information. We will contact you.

The discount rate varies depending on the date of use and the number of people. Please contact us for details.

There are no discounts for early reservations. Group discounts are available for groups of 10 or more. (Prices vary depending on the date, so please contact us for details.)

We accept cancellations, but please contact us as soon as possible. Cancellation fees are 20% the day before your stay, 80% on the day of your stay, and 100% if you do not contact us. (This may differ depending on the plan, so please contact us for details.)

We accept reservations from one year prior to your stay up to the day of your stay. However, for package products, etc., we may set a deadline for each order, so please see the plan information or contact us separately for details.

You can contact us directly by phone or check our website.

Please contact us by phone.

You can either pay in advance by bank transfer, or pay by cash or credit card upon check-in.

We have a "Tokyu Hotels Comfort Members" program. Please see below for details.

We have "Tokyu Hotels Gift Cards".