Information received from customers, etc.
The information that the Hotel will collect from Customers etc. includes name, address, telephone number, email address, date of birth, gender, nationality, passport, visa, marketing-related information, information entered by Customers etc. in input forms specified by the Hotel, information entered by Hotel staff at the instruction of Customers etc., information about previous stays, services used and products purchased, information about the preferences of Customers etc. that the Hotel becomes aware of during their stay, information provided by Customers etc. in order to use the services of the Hotel, information provided by Customers etc. to travel agents etc. when receiving accommodation reservations etc. from Customers etc., and information essential for transactions such as credit card information.

Information we collect when you browse our website
When you browse our website, the Hotel may collect device information, log information, cookies, anonymous IDs, location information, IP addresses and individual identification information.

To contact customers etc. for reservation confirmation etc.

To provide services, products and information to customers

To carry out the following marketing activities:

To conduct analysis to improve our services and products

To send out surveys to further improve our hotel services

To enforce compliance with the terms and conditions of use for services provided through our website

To protect the services provided through our website and our customers, etc.

To verify the identity of customers, etc., when they make a request for their personal information in accordance with this policy

To fulfill the legal obligations of the Hotel (meaning the laws of the country where the facility is located, including Japanese law)

To administer sweepstakes, prize draws and other promotions

To carry out contractual obligations to parties involved in your travel arrangements (such as travel agencies, tour organizers, your employers, etc.) or external parties (such as credit card companies or airlines)

For purposes of use that have been separately specified or publicly announced to customers, etc.

For record keeping

How to collect information directly from customers
Regarding the information described in paragraph 1 of "2. Content of Personal Information," the Hotel may collect personal information from Customers, etc. through their reservations or use of the Hotel, creation of an account on the Hotel's website, response to a survey, participation in a lottery or contest, contact with customer service, application for or use of services provided by the Hotel, etc.

Collection from Customers’ devices and the Hotel’s network
Regarding the information described in Section 2 of "2. Personal Information Content," the Hotel may automatically collect personal information from your devices when you use the Hotel's website or other content.

Collection from other companies
In order to allow our customers to use our services comfortably, our Hotel may collect personal information of our customers, etc. through online services operated by other companies selected by our Hotel. In addition, we may collect personal information of our customers, etc. from the parties listed below.

Collected from social media
When you voluntarily participate in social media activities or services operated by the Hotel, the Hotel may collect information about your contact and identity, information about your accommodation and purchases, your activities on the internet and online networks, and other information contained in the content or profile you post on social media.

When there is consent from the customer, etc.

When disclosure or provision is required by law

When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the consent of the customer, etc.

When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the consent of the customer, etc.

When it is necessary to cooperate with a national government agency, local government, or a person commissioned by them in carrying out duties prescribed by law, and obtaining the individual's consent is likely to impede the performance of said duties.

When disclosing or providing personal information to a business partner within the scope necessary to provide services to the Customer, etc.

When transferring personal information of customers, etc. or the right to manage such personal information as part of the transferred business assets in connection with a business transfer

Items of personal information to be jointly used
"2. Personal Information"

Scope of parties using the information jointly
Corporations that operate facilities listed on the Tokyu Group website (https://tokyugroup.jp/about/grouplist/), as well as TOKYU HOTELS & RESORTS CO., LTD. and its affiliated companies

Purpose of use of joint users
Purpose of "3. Purpose of Use of Information"

Name of the person responsible for managing user information
Name: TOKYU HOTELS & RESORTS CO., LTD.
Address: 5-6 Nanpeidaicho, Shibuya-ku Tokyo
Representative Jun Murai

Where we have an ongoing business relationship with you and provide you with services (for example, for as long as you have an account with us or you continue to use our services).

When the hotel is subject to a legal obligation

Where we deem it advisable to retain the information in light of our legal position (statute of limitations, litigation, regulatory investigations, etc.)

Access right
Customers, etc. may request disclosure of the personal information listed below over the past 12 months by contacting us at the address listed below.

Right to erasure

Customers, etc. may request that we delete any personal information about them that we hold by contacting us (however, there are certain exceptions).

Do we sell your personal information?
The Hotel will not sell personal information of customers to other businesses or third parties. In this policy, "sale" refers to the sale, rental, publication, disclosure, dissemination, provision, transfer, or communication orally, in writing, electronically, or by other means of personal information of consumers from one business to another business or third party in exchange for money or other valuable consideration.

2. Before responding to any request from a Customer, etc., the Hotel will verify the identity of the Customer, etc. through appropriate procedures.
When a request is made by a Customer, if the Customer has an account with the Hotel, the Hotel will verify the Customer's name, account number, and the email address and telephone number associated with the account. If the Customer does not have an account, the Hotel will verify the Customer's name, the reservation ID number used to reserve an accommodation with the Hotel, and the email address and telephone number associated with the reservation. If you are a California resident, you may designate a representative to make a request as described in the preceding paragraph, if necessary. If you make a request on behalf of another person, you must ensure that the authorized agent is identified as an authorized agent and that the authorized agent has the necessary information to complete the identity verification procedure.

Identification of the retained personal data subject to disclosure requests
When requesting disclosure, etc., please specify the relevant held personal data. Please note that the following personal information is not subject to disclosure, etc.

① Items that do not fall under the category of retained personal data

② Information that is not subject to disclosure, etc. under the Personal Information Protection Act

③Other matters stipulated by laws and regulations

Scope of disclosure
The scope of disclosure will be limited to the individual's name, address, purpose of use of the Hotel, and other information contained in the personal data that has been acquired and is currently held by the Hotel.

開示のご請求先
開示をご請求される場合は、所定の申請書に本人確認のために必要な書類および開示手数料を同封の上、下記宛に書留郵送によりご請求ください。なお、直接ご来社いただいてのご請求はお受けいたしかねますので、ご了承ください。
〒150-0043　東京都渋谷区道玄坂1丁目10番7号
東急ホテルズ＆リゾーツ株式会社「個人情報お問い合わせ窓口」　TEL03-3477-6567

Documents (formats) to be submitted when requesting disclosure
When making a disclosure request in person, please print out the following Application Form A (for the person in question), fill in the required information, have the person sign and seal the form, enclose Document B for identity verification, and mail it to the "Personal Information Inquiry Desk" TOKYU HOTELS & RESORTS CO., LTD., as specified in 3 above. If making a request through a proxy, please use Application Form A (for the proxy).

(A) TOKYU HOTELS & RESORTS CO., LTD. Application Form

(B) Documents for identity verification

When requesting disclosure by a representative
If the person making the disclosure request is acting on behalf of the individual, please enclose the documents listed below in addition to the application form (for the agent) above in A and the identity verification document in B.

Fees for disclosure requests and payment methods
①When requesting disclosure or notification of purpose of use

Fee: 500 yen (tax included) per personal data item

Payment Method Please enclose a postal money order for the fee with your application documents.

② In the case of requests for correction, suspension of use, deletion,
If you specify the personal data you hold and request correction, suspension of use, or deletion, there will be no fee.

How we respond to requests for disclosure
We will respond in writing by registered mail to the address you stated on your application form.

Non-disclosure of retained personal data
In the following cases, we will not disclose the information. If we decide not to disclose the information, we will notify you and explain the reason. Please note that we will charge a designated fee even if we do not disclose the information.

Purpose of use of personal information acquired in relation to requests for disclosure
The application form, identity verification documents, and other personal information submitted in connection with a disclosure request will be handled only to the extent necessary to respond to the disclosure request, such as to contact the person in question regarding the disclosure request or to confirm any doubts that may arise between us and the person in question.
Once we have responded to your request for disclosure, etc., we will dispose of your submitted identification documents in an appropriate manner without delay.