Compliance with laws and regulations
Our hotel will comply with the Personal Information Protection Act and other relevant laws and regulations.

Company Structure
Our hotel has established internal regulations and rules required for each business regarding the handling of personal information and systems.
We will establish an organizational structure, such as appointing a manager for each department, and build a system to ensure the protection of personal information.

Collection of personal information
When the Hotel collects personal information from customers, it will clearly state the purpose of use, obtain their consent, and then collect only the information necessary to achieve that purpose.

Use of Personal Information
When the Hotel uses personal information of customers, it will do so only within the scope of the intended purpose and will not use it beyond that scope.

Safeguarding accuracy
The Hotel will take appropriate measures to keep your personal information accurate and up-to-date.

Safety Control Measures
The Hotel will strictly manage your personal information and take preventive and safety measures against unauthorized access, loss, destruction, falsification, leakage, etc.

In-house training
The Hotel will provide education and training to its employees regarding the protection of personal information and ensure that the contents of such training are thoroughly disseminated within the company.

Supervision of contractors
When using personal information, the Hotel may entrust such information to a third party within the scope of legitimate use. The Hotel will require and supervise such third party to strictly manage personal information.

Restrictions on provision to third parties
Our hotel will not provide or disclose your personal information to third parties without your consent, except when required by law.

Disclosure and correction of personal information
If a customer wishes to confirm or correct their personal information held by the Hotel, we will respond promptly within reason and to the extent necessary.

Continuous review of internal systems
The Hotel will continually review and improve its regulations regarding the handling of personal information and the organizational structure for implementing them to ensure that they are operated effectively and appropriately in an ongoing manner.

Sale of products, provision of general and membership-based services, and other related activities.

To send and guide you about NAGOYA TOKYU HOTEL 's products, services, special offers, events, etc.

Responding to various inquiries, requests for information, etc.

Improving products and services in response to customer opinions and requests.

Creation of basic data for conducting customer trend analysis, market research, and other analyses necessary for management, as well as creation of statistical data that cannot identify specific individuals.

To fulfill NAGOYA TOKYU HOTEL 's obligations and exercise its rights, and to handle all associated hotel operations.

Identification of retained personal data subject to requests for disclosure, etc.
When requesting disclosure, etc., please specify the relevant personal data held.
Please note that the following personal information is not subject to disclosure:

Scope of disclosure, etc.
The scope of disclosure, etc. will be limited to the individual's address, name, the Company's purpose of use, and other information included in the retained personal data that has been collected and is currently in the Company's possession.

Contact for requests for disclosure, etc.
When requesting disclosure, etc., please submit the designated application form, along with the necessary documents for identity verification and the disclosure fee, by registered mail to the address below.
Please note that we cannot accept requests if you visit our office in person.

〒460-0008, Nagoya City, Naka Ward, Sakae 4-6-8
NAGOYA TOKYU HOTEL Customer Service Promotion Office
"Personal Information Inquiry Desk"

開示等のご請求に際してご提出いただく書面（様式）等
開示等のご請求を行う場合は、上記カスタマーサービス推進室へご連絡ください。

Tel.052-251-2411 　 Fax.052-251-2422
E-mail：nagoya-h@tokyuhotels.co.jp
当社所定の申請書(ご本人用または代理人用)を送らせていただきますので、所定の事項をご記入および署名押印の上、本人確認のための書類(B)を同封し、上記3のカスタマーサービス推進室「個人情報お問い合わせ窓口」にご郵送ください。

When a request for disclosure, etc. is made by a representative
If the person making the request for disclosure, etc. is acting on behalf of the individual, please enclose the documents listed below in addition to the application form (for the agent) above in A and the identity verification document in B.

Fees for requests for disclosure, etc. and payment methods

Fees for requests for disclosure, etc. and payment methods
We will respond in writing by registered mail to the address you provided in the application form. Please note that it will take at least two weeks from the start of the disclosure procedure to a response. Please note that the response may be delayed even longer if the counter is busy or there are other operational reasons for our company.

Non-disclosure of retained personal data
We will not disclose information in the following cases. If we decide not to disclose information, we will notify you and explain the reason.
Please note that we will charge a designated fee even if the information is not disclosed.

Purpose of use of personal information acquired in relation to requests for disclosure, etc.
The application form, identity verification documents, and other personal information submitted in conjunction with a request for disclosure, etc. will be handled only to the extent necessary to respond to the request for disclosure, etc., such as to contact the person in question regarding the request for disclosure, etc., or to confirm any doubts that may arise between us and the person in question.
Once we have responded to your request for disclosure, etc., we will dispose of your submitted identification documents in an appropriate manner without delay.