We accept reservations up to one year in advance, excluding days when we are fully booked.
Online reservations through the hotel's official website can be made up to six months in advance.

We are sorry, but we cannot accept your request over the phone. Please apply online.

Sorry, we are unable to do this.

In the case of reservations made by phone, in accordance with our company regulations, 100% of the accommodation fee will be charged for reservations made after 3:00 p.m. the day before, 100% for reservations made on the day of, and 100% for reservations made without showing up. For details, please check the Terms of Use and Accommodation Contract on our website.

Check-in starts from 3pm and check-out is at 12pm.

If you request it in advance, we can accommodate your request. In that case, the overtime fee will be 30% of the basic accommodation fee for extension until 15:00, 50% until 18:00, and 100% thereafter.

All guest rooms at our hotel have card keys, so there is no need to leave them at the front desk.

Use of the facility by anyone other than guests staying at the hotel is prohibited. In addition, access to the guest room floors by anyone other than guests is strictly prohibited.

All deliveries are prohibited.

We are sorry, but we would appreciate it if you would refrain from bringing guide dogs or service dogs. However, please let us know if you would like to bring a guide dog or service dog.

There is no charge for preschool children if they share the same bed as an adult.

Due to the structure of most rooms, it is not possible to put the beds together, but there are rooms on the superior floors that can accommodate this request. Please check when making your reservation.

If you bring your own case, we will assist you.

Pajamas (one size), toothbrushes, and slippers are available. Please let us know if you require them.

Sorry, we do not have any in-house facilities.

Sorry, we do not provide baby food.

There are no facilities within the hotel, but if you require an in-room babysitter service, we can arrange one for you. Please contact the hotel for more information.

Available free of charge in all guest rooms.

The standard specifications are a unit bath, but some rooms have a bathroom with a washing area. Please contact the hotel for more information.

There is one twin room that is handicap accessible. For more information, please see the hotel's official website or contact the hotel.

It is permanently available.

We have CD players (playback only), DVD players (playback only), Blu-ray players (playback only), mobile phone chargers (depending on the model), desk lamps, irons, trouser presses, bed guards, and baby beds (for children under 1 year old) available.

Rental computers are available for 1,500 yen (tax included) per night.

There are safety deposit boxes in the guest rooms and also at the front desk which you can use free of charge.

There is a juice vending machine on the lobby floor, but no other items are available in the building.

Yes, we have them. In addition to the regular size, we also have LL size, so please ask a member of staff if you would like one. We also have them for children between 4 and 7 years old (90cm length).

We provide toothbrushes, towels, shampoo, conditioner, body soap, shavers, hand and face soap (pump type), cotton swabs, cotton pads, hairbrushes, hairdryers, hangers, slippers, electric kettles, teacups, glasses, etc.

Yes, you can. If you pay directly at the hotel front desk, you can settle the payment by cash or credit card. We also accept bank transfers, so please contact the hotel if you wish to do so.

If you are making a reservation for the day of your stay or two days before, or if you are planning a large amount of money, we will ask you to make a deposit (advance payment) upon arrival.

We accept most cards, including AMEX, Diners, VISA, JCB, MasterCard, UnionPay, etc. Please contact the hotel for more information.

We also accept mobile (smartphone) payments using PayPay, dPayment, and Rakuten Pay. We may also be able to accept gift certificates issued by various credit card companies. Please contact the hotel for more information.

If you are staying overnight, you can park your car for 1,200 yen (tax included) per night. However, if you are staying with an accommodation plan that includes parking service benefits, the parking service will be subject to the benefits.

If you are a group staying at the hotel and will be coming by bus, please contact the hotel in advance. We will not allow any other use of the bus.

There is no coin laundry in the hotel, but a laundry service is available for guests only. Washing, pressing, etc. are available for a fee.

Relaxation services (charges apply) are available in the privacy of your room.

Yes, we will keep it until your arrival if you send it in time for your planned stay. We can also send it from the hotel, so please ask the lobby staff for this service.

There is a foreign currency exchange machine in the lobby.

There are restaurants serving Western cuisine such as French, Teppanyaki, Japanese and Chinese cuisine, as well as a tea lounge and a bar.
Please see the restaurant store list page.

The following restaurants have private rooms available:
・Loire (French: 2 rooms, room rate: 4,000 yen)
・Montmartre (10-12 people, small room charge: 2,000 yen/13-24 people, medium room charge: 3,000 yen/25-35 people, large room charge: 5,000 yen)
*We may not be able to accept your request depending on the situation.
・Nadaman (2 tatami rooms, 1 Western-style private room, 1 private table room, room rate from 3,300 yen)
・Nangoku Shuka (6 rooms, room rates from 1,000 yen)

Wheelchair access is available in all restaurants.
Loire does not allow entry to children under elementary school age, and Fontana di Trevi does not allow entry to customers under 20 years of age.
There are no age restrictions at other restaurants.

All restaurants are non-smoking.

All-day dining restaurant "Montmartre" is located on the 1st floor.

Breakfast is available at Montmartre (7:00-10:30, last orders 10:00) and Nadaman (7:00-9:30, last orders 9:30).

Available at some fairs in Montmartre.

If you have decided on your plans, we recommend that you make a reservation in advance. (Reservations cannot be made for breakfast.)
We accept cancellations and changes in the number of people, but if you do not show up and do not contact us, we may charge a cancellation fee.
In addition, for special menus, if you make a reservation through a travel agency or online reservation site, a cancellation fee may be charged depending on the route.
If you wish to cancel your reservation, please contact us at least 6 days prior to the reservation date, during the restaurant's business hours.

<Cancellation fee for reservations of 4 or more people>

5 days notice 30%
Contact 3 days to the day before: 50%
Same-day contact 100%

*A cancellation fee will be charged based on the price of the meal and the private room fee.
*If you have not decided on the dishes, we will charge you the minimum course price for the number of people at the restaurant you have reserved at the time of your reservation.
*Cancellation fees due to unavoidable reasons such as natural disasters do not apply.

Reservations are available for Loire, Montmartre, Grindelwald, Fontana di Trevi, and Nankoku Shuka.

Some restaurants do not allow men to wear tank tops, shorts, or sandals with bare feet. Please contact each restaurant for details. In addition, we do not allow guests to visit restaurants wearing yukata, pajamas, or slippers from the hotel rooms.

Yes, we can. Please let us know when you make your reservation.
(Depending on the restaurant, payment may be separate from the meal or may be cash only.)

Please request this service when making your reservation. You will receive a free service.

You can bring your own cake to Nadaman and Nangoku Shuka (free of charge).
Fontana di Trevi only allows customers to bring in sliced cakes from Montmartre (free of charge).
Bringing in food is not permitted at any of our restaurants.

You can bring your own food into Nadaman and Nankoku Shuka.
Corkage fees vary by restaurant (starting from 3,000 yen).

Loire, Nadaman and Nankoku Shuka offer meeting plans.
There are also restaurants that can arrange or introduce you to betrothal gifts, so please contact the restaurant of your choice.

We will do our best to accommodate requests from customers with allergies or other food restrictions for health reasons. If you would like to do so, please let us know in advance to allow for preparation. However, please note that as this is prepared in the same kitchen as other menu items, it is not a completely allergy-free menu.

If you spend more than 2,000 yen, you will receive 2 hours of free parking, if you spend more than 3,000 yen, you will receive 3 hours of free parking, and if you spend more than 4,000 yen, you will receive 4 hours of free parking (up to a maximum of 4 hours).

Bus parking spaces are available, so please contact us in advance.

We accept most cards including AMEX, Diners, VISA, JCB, MasterCard and UnionPay.
We may also be able to accept gift certificates issued by various credit card companies.
Please contact the hotel for more details.

Please feel free to contact us by phone or through our inquiry form. We will ask you about the date, number of people, and budget. We also offer plans with food sets for various purposes, such as dinner parties, various parties, and class reunions.

Reservations can be made up to one and a half years in advance of the date of use.

See below. Contact us for more information.

We can accommodate your desired time for early morning use. The same applies to late-night use, but the loading and unloading work the day before will generally be done after the banquet has finished.

Wired LAN (shared line) is available in each banquet hall (charges apply).

Please contact us in advance and we can prepare it for you (additional charge).
These items are not available as hotel equipment, so we cannot lend them out on the day.

We can handle anything, including video equipment, souvenirs, receptions, printed materials, attractions, etc. Please contact us first.

There is a car lift, so luggage up to 5000kg can be brought in. Cars can also be brought in.
Advance application is required for use of the car lift.

Generally, we do not allow you to bring in food. There is a separate fee for bringing in drinks. Please contact us for details. Other than that, you can bring in projectors, screens, souvenirs, attractions, etc.

We can accommodate a wide range of events, from small memorial services to corporate funerals. Please contact us regarding the size of the venue, schedule, budget, etc.

Smoking is prohibited in shared spaces such as the lobby and foyer. Please use the smoking rooms on the 1st and 3rd floors.

It is located on the first floor.

There is a nursing room and a restroom where you can change diapers on the first floor.

Unfortunately, we do not have any available. If you wish, we can set up a space in a corner of the banquet hall for an additional fee.

There are changing rooms for both men and women on the 4th floor.

There is an underground parking lot on the hotel premises that can accommodate approximately 300 cars.
We offer service vouchers for up to 6 hours if you are attending a wedding, and for up to 4 hours if you are attending a banquet.

It depends on traffic conditions, but it will take about 20 minutes.

The hotel has an established disaster response manual, so please follow the instructions of the hotel staff.

You can visit without making a reservation, but please contact us to find out the time when you can see the venue set up.

We hold various free tasting sessions at bridal events.
You can also sample the course menu (fee required, reservation required, weekdays only).

A deposit of 200,000 yen will be required when you apply.
We will prepare a quote after discussing the details, so please make payment at least 10 days before the wedding reception.
We also accept payment by credit card.

If you bring in costumes or gifts from a source other than the hotel, a corkage fee will be charged.
Please contact the wedding department for more information.

Please rest assured that we will create a meeting schedule from the time of your application to the day of the event. If you wish, we can also send out invitations on your behalf.

We offer plans for small gatherings/relatives only, and plans for wedding ceremony only (Shinto, church, or civil).

We offer a wide range of options, from original wedding ceremonies using the Atrium Lounge to unique coordination and surprise performances for memorable wedding receptions.

Please make a tentative reservation for your desired date and time (free of charge), and we will contact you within the tentative reservation period to let you know your decision.
After that, you will fill out an application form and pay a deposit to officially make your reservation.

Photos and videos can be taken at the ceremony venue by a photographer arranged by the hotel.

There is parking for seven large buses at the front entrance of the hotel.

We will check for any allergies using the reply postcard from the invitation.
Please let us know any allergies you may have when discussing the menu options, and we will prepare a special menu for you.

Special discounted rates are available for attendees. Please make a reservation during the meeting.

There is an underground parking lot on the hotel premises that can accommodate approximately 300 cars.

It is first come first served, so no reservations are necessary.

We also have parking spaces for large vehicles. However, please note that if your vehicle is over 2m high or has an extremely low height, you will not be able to park.

We can direct you to a nearby paid parking lot, but if it is full when you arrive, please speak to the doorman waiting at the main entrance.

・It costs ￥400 for every 30 minutes.
・For restaurant customers, we will offer a 2-hour complimentary service for purchases of ¥2,000 or more, and a 3-hour complimentary service for purchases of ¥3,000 or more.
- If you are attending a wedding, service is limited to 6 hours, and if you are attending a banquet, service is limited to 4 hours.
・For overnight guests, parking is available for 1,200 yen (tax included) per night. However, if you are staying with us under an accommodation plan that includes parking service benefits, the parking service will be subject to the benefits.

On the check-in date, you can park your car before check-in time (15:00). In that case, no additional fee will be charged on top of the standard fee. Similarly, on the check-out date, you can park your car until 15:00. After that, an additional fee of 400 yen will be charged for every 30 minutes.

If you are a group staying at the hotel and will be coming by bus, please contact the hotel in advance. We will not allow any other use of the bus.

Sorry, we are unable to accommodate your request.

There is a members-only club.

Hotel guests can use the facility for 3,300 yen.

This service is limited to those aged 18 and over.

We accept requests at any time. Please contact us in advance before visiting.

Please contact the front desk.

They are sold at the front desk.

Sorry, there is no restaurant in the hotel. There are several restaurants within a few minutes' walk from the hotel.