Exclusive COMFORT MEMBERS Members
By registering in advance, you can check in and out with just your smartphone
Web check-in/check-out
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You can check in on your own device starting two days before your stay!
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On the day, check in with a QR code or facial recognition. No need to fill out your accommodation card at the front desk!
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Check out from your room with advance procedures!
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You can issue electronic receipts from your own device!
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Customers who use Web Check-out can issue an electronic receipt for the amount paid via "Web Check-in" or "Web Check-out" from their own device.
Service Flow
2 days before to the day of your stay
1. Log in as COMFORT MEMBERS
To use Web check-in/check-out, you must first become COMFORT MEMBERS.
If you are not yet a member, please apply for membership from the link below. There is no registration fee or annual fee.
2. Registration of guest information
If you register your guest information in advance, you will not need to fill out an accommodation card at the hotel front desk on the day of your stay.
3. Advance payment
Payment is made in advance using Comfort Points or credit card.
Check-in day
4. Check in with QR code or facial recognition
Guests who have registered their guest information and paid in advance can check in using the QR code issued on this website or facial recognition.
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If you wish to use facial recognition, you will need to register a photo of your face on this website in advance.
Tablet terminal
QR code and face recognition
Hotels that use this service
Available at TOKYU HOTELS nationwide.
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Some hotels are not eligible.
procedure
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Tap Check-in
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Choose QR code or face recognition and hold it up to the camera
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Check the details you registered in advance and tap [Next].
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Place the card key near the tablet device on the dedicated terminal to issue the card key.
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When the room number appears, tap [Check-in complete].
Check-in machine
Only QR codes are supported
Hotels that use this service
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SHIBUYA STREAM HOTEL
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SHIBUYA TOKYU REI HOTEL
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HANEDA EXCEL HOTEL TOKYU
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YOKOHAMA TOKYU REI HOTEL
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FUJISAN MISHIMA TOKYU HOTEL
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OSAKA EXCEL HOTEL TOKYU
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SHIN-OSAKA ESAKA TOKYU REI HOTEL
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KOBE SANNOMIYA TOKYU REI HOTEL
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HAKATA EXCEL HOTEL TOKYU
procedure
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[For customers with a QR code issued by the official website] Click the button
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Hold the QR code over the scanner
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Check the details you registered in advance and click [Next].
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Sign the signature line
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Choose whether or not to purchase breakfast
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A receipt, room number receipt, and room key will be issued.
Check-out day
5. Settle any outstanding items and check out
If you settle any outstanding payments on this website and complete the check-out procedure, you can go home without having to go through any procedures at the hotel front desk.
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Please check with each hotel regarding how to return your room key.
Notes
Customers who cannot use Web Check-in/Check-out
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Customers who are not yet members of COMFORT MEMBERS
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Payment by cash or vouchers
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If you have not paid in advance
About electronic receipts
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Please note that if you do not check out online and instead check out using the tablet device or check-in machine at the hotel front desk, an electronic receipt cannot be issued.
Hotels not included in this service
Web check-in/check-out is not available for the following hotels.
Please note.
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TATESHINA TOKYU HOTEL
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UEDA TOKYU REI HOTEL
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THE PARK FRONT HOTEL AT UNIVERSAL STUDIOS JAPAN
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HIROSHIMA TOKYU REI HOTEL
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KUMAMOTO TOKYU REI HOTEL
Earn accommodation benefits and points! Convenient member services