The more you use it, the more you save!
Member benefits
- ※
-
You must present your membership card to enjoy the benefits.
- ※
-
Each benefit has its own terms and conditions and some facilities are excluded.
- ※
-
The benefits are subject to change without notice.
Offer details and terms and conditions
Earn and use points when you stay or dine
You can earn points by staying at our hotel or using our restaurants and bars. 1 point (p) can be used as 1 yen.
Late check-out
If you request this upon check-in, we will extend your check-out time until noon, except in special circumstances. (※1)
Membership rates
We offer accommodation plans at special member rates.
Pre-order
You can make reservations by phone, one month earlier than the general public.
Bonus points gift
You will receive 1,000 bonus points for every 5,000 points you earn in a year.
- ※
-
Points will be added in late January.
- ※1
-
Please note that this may not be possible depending on the availability of rooms on the day, reservation details, season, etc.
Points calculation criteria
The calculation criteria for "Annual Points" and "Bonus Points" are as follows:
Annual points
Membership status criteria
- subject
-
① Points to note about accommodation and dining
②Reception points
3) Additional points from campaigns, etc.
④ Bonus points
Bonus Points
Membership benefits (1,000 bonus points will be awarded for every 5,000 points earned in a year)
- subject
-
① Points to note about accommodation and dining
②Reception points
3) Additional points from campaigns, etc.
- Not applicable
-
④ Bonus points
Black Diamond Platinum Members
Plus special services!
Welcome drink voucher
Upon check-in, members and up to one accompanying person will receive a welcome drink coupon that can be used during their stay. Members and up to one accompanying person will receive a complimentary drink. (※2, 3, 4)
- subject
-
Black, diamond, platinum
Room upgrade voucher
You will receive an upgrade voucher for a room one grade higher than the one you reserved. (※1, 4)
- subject
-
Black, diamond, platinum
Extended stay
If you notify us at check-in, you can stay until 13:00, which is longer than the late check-out time, except in special circumstances. (※1)
- subject
-
Black, Diamond
Restaurant specials
You will receive special benefits at the restaurants of each hotel. Please present your membership card to the staff when you visit. (※2, 3)
- subject
-
Black, Diamond
Golf course preferential rates
You can use Tokyu Group golf courses at preferential rates (weekday visitor use only).
■ Target facilities
・Five Hundred Club
・Tokyu Grand Oak Golf Club
- subject
-
Black, Diamond
premium gift
We will be giving away special gifts exclusively to our Black Members.
- subject
-
black
- ※1
-
Please note that this may not be possible depending on the availability of rooms on the day, reservation details, season, etc.
- ※2
-
The contents differ depending on the hotel or restaurant. Please contact each store for details.
- ※3
-
Please note that you may not be able to use the facility if it is fully booked or booked out, or outside of opening hours.
- ※4
-
This special offer is available only to members who wish to receive the newsletter (only those with a registered address in Japan). Please be sure to bring the special coupon when using the service.
About status
Depending on the number of points you earn each year, you can move up or down through five different statuses. The higher your status, the higher the points you earn when you stay at a hotel, and the more benefits you receive, making it even more convenient and rewarding!
Membership status and points program
All earned points will be reflected in your annual points
- Annual points
-
-
Points for accommodation and dining
-
Reception point
-
Extra points from campaigns, etc.
-
Bonus Points
-
Membership Status Renewal Schedule
Your status for the year starting from April of the following year will be determined based on your annual points accumulated from January 1st to December 31st of each year.
Comfort Members
About Membership Registration
Earn points worth 5% to a maximum of 9% of your usage fees!
We offer a variety of benefits, including preferential member rates, that make your accommodation and dining experiences more convenient and affordable.
Get great deals through our email newsletter
The members-only email newsletter "TOKYU HOTELS Otakara Box" will inform you of time-limited sale information, seasonal product information, etc. You can register and check your registration details from My Page.
Inquiry
Comfort Members Office
Weekdays: 10:00-17:00
(Closed on Saturdays, Sundays, public holidays, New Year's holidays, May 1st, and November 1st)
- ※
-
If your call is set to anonymous, please turn it off and try calling again.
Earn accommodation benefits and points! Convenient member services