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FAQs

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Below are some of the most frequently asked questions we receive from our customers.
For any other questions, please contact us by phone or through our contact form.

THE CAPITOL HOTEL TOKYU prioritizes the safety and security of our customers and employees, and has established COVID-19 prevention measures in accordance with various guidelines. We are also changing some of our opening hours. Please check the latest information below.

Accommodation FAQ

  • Q.

    How far in advance can I make a reservation?

    A.

    We accept reservations up to one year in advance.

  • Q.

    Can I make a reservation on the day?

    A.

    Reservations can be made by phone or online. Please note that we may already be fully booked on the day, so please be sure to check the availability of rooms on the day in advance by phone or online.

  • Q.

    Can I pay in advance?

    A.

    Yes, you can. We accept advance payment in the following ways:

    • Payment by bank transfer

    • Payment upon visit

    • Online Payment

    If you would like to make a payment in advance if you are not a staying guest, please contact our room reservation staff so we can confirm the payment scope and payment date, etc.

  • Q.

    Is a deposit required?

    A.

    If you pay by cash, we will require a deposit (advance payment) of 150% of the accommodation fee at check-in. If you pay by credit card, please present your credit card. Even if you pay by credit card in advance, we will require a cash deposit or present your credit card at check-in for any charges other than the accommodation fee.

  • Q.

    Can I specify the view or floor of my room?

    A.

    Please make a request when making your reservation, and we will do our best to accommodate your request. Please note that we cannot guarantee your request depending on the reservation status.

  • Q.

    My child is still small. How much will the accommodation fee be?

    A.

    Children sharing a bed with their parents are not included in the number of guests staying. Children up to 6 years old can share a bed with their parents. Children 7 years old and older will be charged the adult rate. Children sharing a bed with their parents should sleep in the existing bed. We have pajamas (110 cm), slippers, and toothbrushes for children, so please feel free to ask.

  • Q.

    Are there barrier-free rooms?

    A.

    Yes, we have them available. Please contact us in advance to check availability.

  • Q.

    Are there connecting rooms?

    A.

    Yes, we have them available. Please contact us in advance to check availability.

  • Q.

    Do you have non-smoking rooms?

    A.

    Non-smoking floors are available. Please request this when making your reservation.

  • Q.

    If the hotel is fully booked online, can I still stay there?

    A.

    We may be able to accommodate same-day cancellations, so please contact us by phone.

  • Q.

    What time is check-in and check-out?

    A.

    Check-in is at 15:00 and check-out is at 12:00.

    May vary depending on the plan

  • Q.

    Can I extend my check-out time?

    A.

    If you wish to continue using the room after check-out time of 12:00, an additional fee will be charged.

    • 30% of the usage fee until 15:00

    • 50% of the usage fee until 18:00

    • After 18:00: 100% of the usage fee

    Please note that the room may not be available due to full occupancy.

  • Q.

    What are the rules for early check-in?

    A.

    Regardless of the time, we will charge you the fee for the previous night.

  • Q.

    Can three people stay in one room?

    A.

    Premier Corner Twin (57.8 ㎡), Club Premier Corner Twin (59.3 ㎡), Premier King (63.5 ㎡), and Club Premier King (64.5 ㎡) can accommodate up to three guests per room using an extra bed. We also offer accommodation plans that allow up to three guests per room. Please see the "List of Accommodation Plans" for details.

    Standard floor extra bed extra charge

    12,650 yen (including service charge and consumption tax)

    Club Floor Extra Bed Extra Charge

    18,975 yen (including service charge and consumption tax)

    Extra bed size: 1010mm x 1975mm

  • Q.

    Do you have single rooms?

    A.

    Our hotel does not have single rooms. Please use rooms equipped with a 2m wide king-size bed, such as the "Deluxe King" or "Premier King."

  • Q.

    What payment methods and credit cards can I use?

    A.

    We accept AMEX, DINERS, JCB, VISA, DC, SAISON, TOP, TOYOTA, UC, DISCOVER, and UnionPay cards.
    Please contact us regarding the use of other cards.
    Payment can also be made using the smartphone payment service "Rakuten Pay."

  • Q.

    Can I exchange foreign currency?

    A.

    Currency exchange into Japanese yen is available using a currency exchange machine.

    • Exchange foreign currency into Japanese yen (exchange machine)
      US Dollar, Taiwan Dollar, British Pound, Thai Baht, Euro, Hong Kong Dollar, Singapore Dollar, Malaysian Ringgit, Chinese Yuan, Korean Won, Australian Dollar, Canadian Dollar

    We do not exchange Japanese yen for foreign currencies.

  • Q.

    When should I notify you of cancellation? Also, how much is the cancellation fee?

    A.

    If you cancel your reservation, a cancellation fee (penalty) will be charged.

    Contact after 15:00 the previous day

    100%

    Contact on the day

    100%

    If you do not contact us and do not use the service

    100%

    The cancellation fee (penalty) is a percentage of the accommodation fee (including service charges, consumption tax, etc.) at the time of reservation.

    Please note that the price will be different from the price you booked. Please contact us for more details.

  • Q.

    What kind of equipment is provided in the guest rooms and what kind of rental equipment is available?

    A.

    Varies slightly depending on the room.

  • Q.

    Are there any amenities or rental equipment for children?

    A.

    We provide amenities and goods for children so that guests with children can relax with peace of mind.

    • Children's amenities (toothbrush set, slippers (20cm), bedwetting sheet)

    • Baby bed (up to 24 months) Size: W655mm x D1048mm x H1098mm (including mattress)

    • Bed guard (for 18 to 60 months)

    • Step platform

    • Baby Circle with play mat (for ages 6-42 months)

    • tent

    • Children's pajamas (top and bottom separate, height 110cm) Top: Y-shirt type long length, pants size M

    • Mug

    • Trump

    • Diaper trash can

    Please let us know when you make your reservation or upon arrival.

    The above items are available in limited quantities. Please contact the room reservation department in advance if you require them.

  • Q.

    Do you have pajamas?

    A.

    We provide unisex nightwear in the guest rooms, which is one size fits all and measures 120cm in length. Yukata robes are available for rental upon request, so please let us know when making your reservation.

  • Q.

    Are there extra beds available?

    A.

    I prepared it.

    18th to 26th floors

    12,650 yen per unit (including consumption tax and service charges)

    27th to 29th floors

    18,975 yen per unit (including consumption tax and service charges)

    Baby cribs are available free of charge. As the number is limited, please let us know when you make your reservation.

  • Q.

    What is turndown service?

    A.

    From 17:00 to 21:00, we will prepare your room for a good night's sleep by making your bed, replacing used towels and amenities, and collecting trash.

  • Q.

    Is drinking water and hot water provided in the rooms?

    A.

    We provide complimentary mineral water in environmentally friendly aluminum cans. Please use the kettle in your room for hot water. If you require ice, please contact housekeeping. We will deliver it to you free of charge.

  • Q.

    Please tell me the time and place for breakfast.

    A.

    For breakfast, you can choose from All Day Dining Origami on the 3rd floor or room service. 7:00-11:00 (last orders 10:00)
    Guests staying on the club floor can enjoy breakfast at the club lounge "SaRyoh" on the 27th floor.

  • Q.

    Is there laundry service?

    A.

    Yes, we do. Please fill out the slip provided in your room and give it to housekeeping.

  • Q.

    Is there internet access available in the guest rooms?

    A.

    All rooms are equipped with LAN ports for internet connection, which can be used free of charge. LAN cables are also provided in all rooms. Internet connection service via wireless LAN (Wi-Fi: compatible standard 802.11a/g/n) is also available. A username and password are required to use this service. Guests staying at the hotel should inquire at the front desk.

  • Q.

    Can I borrow a computer?

    A.

    They are available for rental at the Business Center on the 3rd floor. As the number is limited, please contact us in advance if you wish to use them. (The rental computers do not have a camera function.)

  • Q.

    Can I have a massage in my room?

    A.

    Yes, we do. Please make a request from your room via the internal phone number. Two types of massage are available: Shiatsu and Aromatherapy Massage.

  • Q.

    Can I send or store my luggage in advance?

    A.

    If you would like to have your luggage delivered in advance, please write your stay date, reservation name, etc., and send it to the Bell Captain's Desk. If you would like to have your luggage delivered directly, please leave it at the Bell Captain's Desk on the 3rd floor (LF). Please also ask the Bell Captain's Desk to deliver your luggage after check-out. Please note that parcel deliveries can be handled at the Bell Captain's Desk on the 3rd floor (LF).

    Sample shipping address

    〒100-0014 千代田区永田町2-10-3
    ザ・キャピトルホテル 東急
    Tel 03-3503-0109(代)
    ベルキャプテンデスク気付
    ○月○日宿泊 ○○○○様

  • Q.

    Please tell me about the storage of valuables.

    A.

    Please use the safety deposit box in your room.

  • Q.

    Can I prepare cakes, flowers, etc. in the guest room in advance?

    A.

    Yes, we can. Please let us know when you make your reservation. The fee will be charged together with your accommodation fee.

    Please contact us at least 3 days in advance to order cakes.

  • Q.

    Are there any parking fees or discounts available when staying overnight?

    A.

    Guests staying at the hotel may use the parking lot for 4,000 yen per night. Please present the ticket issued upon entry at the front desk. (Free for guests staying on the club floor)
    Upon request, we offer a free valet parking service at the main entrance on the 3rd floor (LF). (7:00-23:00)
    After check-out or if you extend your check-out time, you will be charged a parking fee of 400 yen per 30 minutes. [General rate: 400 yen per 30 minutes (8:00-24:00), 200 yen per 30 minutes (0:00-8:00)]

    Valet parking is a service where your car is kept at the entrance of your home and returned to you without you having to go to the parking lot.

  • Q.

    Can I borrow a Blu-ray disc player or a DVD player?

    A.

    We have Blu-ray disc players available for rental free of charge. As numbers are limited, please let us know when you make your reservation. They can also be used as DVD and CD players (for playback only).

  • Q.

    Can I use the fitness club?

    A.

    We have a private fitness club that is available only to fitness club members and guests staying at the hotel. Guests staying on the club floor and in suites can use the locker room (with bath and sauna) free of charge. Guests staying on rooms other than the club floor and suites will be charged an additional fee of 2,200 yen (tax included) if they wish to use the locker room (with bath and sauna). However, use of the gym and pool only is free of charge. (Please change clothes in your room before coming.)

    The fitness club is only available to those aged 18 and over.

    Please refrain from wearing thong type swimwear in the pool or jacuzzi.

    Please refrain from entering the facility if you have tattoos (including fashion tattoos).

    Rental Equipment

    Wear top and bottom set

    770円

    Shoes and socks

    770円

    Swimsuit and cap set

    770円

    Goggles and earplugs are available for sale.

  • Q.

    What if I suddenly become unwell during my stay?

    A.

    The hotel has a duty manager on duty 24 hours a day to respond to guests' emergencies, so please feel free to contact us. Depending on your symptoms and condition, we will guide you to a hospital near the hotel.

Restaurant FAQ

  • Q.

    What restaurants are there at the hotel?

    A.

    There are restaurants serving Japanese, Chinese and Western cuisine, including kaiseki, sushi, tempura, teppanyaki, sukiyaki and shabu-shabu. Room service is also available for guests staying at the hotel.

  • Q.

    Are there any restaurants where I can eat Japanese food?

    A.

    At Japanese Restaurant Suiren you can enjoy kaiseki, sushi, tempura, teppanyaki, sukiyaki, shabu-shabu and more.

  • Q.

    Are there any restaurants with private rooms?

    A.

    Available at three restaurants: Japanese restaurant "Suiren," Chinese restaurant "Hoshigaoka," and all-day dining restaurant "ORIGAMI."

    Japanese restaurant "Suiren"

    7 rooms, maximum 10 people

    Chinese cuisine "Hoshigaoka"

    7 rooms, maximum capacity 16 people

    All-day dining "ORIGAMI"

    2 rooms, maximum 8 people

    For details, please see the "Private Room Information" for each restaurant. For parties exceeding the numbers listed above, we recommend using the banquet hall.

  • Q.

    Are there any restaurants that are suitable for small children?

    A.

    The following restaurants are also available for small children. We also have chairs for children. Please let us know when making your reservation.

    • Japanese cuisine “Suiren”

    • Chinese Restaurant Star Hill

    • All-day dining "ORIGAMI"

    • Lounge "ORIGAMI"

    Please note that The Capitol Bar does not accommodate guests under the age of 20.

  • Q.

    Are there any restaurants where I can smoke?

    A.

    Smoking (including heated tobacco products) is prohibited throughout the hotel.

    At The Capitol Bar, smoking is permitted only at hall seats after 5:00 p.m. (No smoking at counter seats)

  • Q.

    Are there any restaurants that are wheelchair accessible?

    A.

    Wheelchair-accessible restrooms are available at all restaurants. Please let us know when you make a reservation. You can access the restaurant from the entrance or parking lot via an elevator and a step-free passage. There are also no steps inside the restaurant. There are also restrooms on each floor that are wheelchair-accessible.

  • Q.

    Are there any restaurants where I can use a stroller?

    A.

    The use of strollers varies by store, so please check with each store when making your reservation.

  • Q.

    Is there a restaurant where I can have breakfast?

    A.

    Breakfast is available at the following restaurants:
    All Day Dining Origami 7:00-11:00 (last orders 10:00)

  • Q.

    Can I make a reservation for breakfast?

    A.

    オールデイダイニング「ORIGAMI」の個室のみ承っております。Tel 03-3503-0872(直通)

  • Q.

    Can non-guests eat breakfast at the restaurant?

    A.

    Non-staying guests are also welcome to use the facility, however, priority will be given to staying guests.

  • Q.

    Can I make a reservation?

    A.

    We accept reservations up to six months before the month of use. If you have a set date and time for use, we recommend that you make a reservation in advance.

    There are some exceptions. Please contact each store for details.

  • Q.

    Are there any rules regarding clothing when dining at restaurants?

    A.

    We ask that you please refrain from wearing extremely casual attire such as tank tops and shorts for men, beach sandals, and wooden clogs. Furthermore, we ask that you dress smartly and casually during dinner time.

  • Q.

    If I wish to use the restaurant for an anniversary or other special occasion, can I arrange for flowers, cake, etc.?

    A.

    Yes, we do. Please let us know when you make your reservation. Birthday cakes, bouquets of flowers, etc. can be prepared if requested by the day before the day of use, but please contact us as early as possible for special orders. The fee can be paid together with the restaurant bill.

    Please contact us at least 3 days in advance to order cakes.

  • Q.

    Where can I order a birthday cake?

    A.

    ペストリーブティック「ORIGAMI」にてご注文・受け渡しを承ります。通常ご用意している商品については、お受け取りの前日までにご予約ください。特別なご注文についてはお早めにご相談ください。
    ペストリーブティック「ORIGAMI」Tel 03-3503-0208

  • Q.

    Can I have a photo shoot and dinner to celebrate "Shichi-Go-San" or "Coming of Age Day"?

    A.

    There is a photo studio and beauty and dressing room on the second floor of our hotel, which can be used in conjunction with the restaurant.

    Photo Gallery

    Tel 03-3581-7005 営業時間 10:00~18:00 (水曜日定休)

    Beauty dressing room

    Tel 03-3504-0561 営業時間 10:00~18:00 (水曜日定休)

    Banquet Reservation

    Tel 03-3503-0109(代表)

  • Q.

    Is there a children's menu?

    A.

    Yes, we do. Please check with each store when making your reservation.

  • Q.

    I will be driving to the hotel. Is there a discount on the parking lot?

    A.

    The following discount services are available to customers dining at restaurants and bars (including Pastry boutique Origami).

    Spend 3,000 yen or more

    Free for up to 1 hour

    Spend 5,000 yen or more

    Free for up to 2 hours

    Spending 10,000 yen or more

    Free for up to 3 hours

    When paying, please present the ticket issued upon entering the parking lot.
    [Parking fee: 400 yen per 30 minutes (8:00-24:00), 200 yen per 30 minutes (0:00-8:00)]

  • Q.

    Is valet parking available?

    A.

    For customers using the restaurants (including Pastry boutique Origami, please visit the main entrance on the 3rd floor (LF) for a fee of 2,000 yen per visit (7:00-21:00).

    Parking fees will be charged separately

    Valet parking is a service where your car is kept at the entrance of your home and returned to you without you having to go to the parking lot.

  • Q.

    When should I notify you of cancellation? Also, how much is the cancellation fee?

    A.

    If you wish to cancel your reservation, please contact us at least 6 days prior to the reservation date, during the restaurant's business hours.

    Cancellation fee for reservations of 4 or more people

    5 days notice

    30%

    Notification from 3 days to the day before

    50%

    Contact on the day

    100%

    A cancellation fee will be charged based on the price of the meal and the private room fee.

    If you have not yet decided on the dish, we will charge you the minimum course price for the number of people at the restaurant you have reserved at the time of your reservation.

    There will be no cancellation fee due to unavoidable reasons such as natural disasters.

  • Q.

    I have food allergies or dietary restrictions, can you accommodate?

    A.

    We will do our best to accommodate allergies and dietary restrictions so that everyone can enjoy their meals, so please let us know in advance when making a reservation.

  • Q.

    Do you have gift certificates or gift cards?

    A.

    We offer "TOKYU HOTELS Gift Cards" that can be used at TOKYU HOTELS around the country, and "Dining Certificates" that can be used at restaurants and bars in THE CAPITOL HOTEL TOKYU. Please use them to treat loved ones, for anniversaries, as gifts, etc.

    Tokyu Hotels Gift Card

    TOKYU HOTELS gift cards can be used to pay for accommodation, food and beverages, and other ancillary facilities at TOKYU HOTELS throughout Japan (they can also be used in the banquet halls of each hotel. Please contact the banquet reception staff at each hotel for details). Only 1,000 yen vouchers are available and can be purchased at the hotel front desk.

    Dining Certificate

    The Dining Certificate (10,000 yen each) can be used to enjoy special course menus worth 11,000 to 12,000 yen at the three restaurants in the hotel, and can also be used as a 10,000 yen voucher. Lounge Origami (3rd floor, LF), The Capitol Bar (4th floor), and Pastry boutique Origami (B2 floor) can only be used as a voucher. They are sold at All Day Dining Origami.

FAQs about banquets

  • Q.

    From what time can I reserve the banquet hall?

    A.

    Reservations are accepted from 7:00 in the morning and until 22:00 in the evening. If you need to load or unload items early in the morning or late at night, please consult with the hotel staff.

  • Q.

    When can I make a reservation?

    A.

    We accept reservations up to one year in advance.

  • Q.

    Can I hold memorial services or farewell parties?

    A.

    Our dedicated staff will make suggestions based on your wishes, from preparation to the day's schedule. For more information, please contact our "Banquet Sales" department.

  • Q.

    Can we hold a school appreciation party?

    A.

    We offer a special thank-you party plan every year. For more information, please contact our Banquet Sales department.

  • Q.

    Is there a parking discount service available when attending a banquet?

    A.

    Guests attending banquets may use the parking lot free of charge for up to three hours. Please present the ticket issued upon entry to a hotel staff member.
    [General rate: 400 yen per 30 minutes (8:00-24:00), 200 yen per 30 minutes (0:00-8:00)]

  • Q.

    Can I use the Internet in the banquet hall?

    A.

    Both wired LAN and Wi-Fi are available in all banquet rooms. Please ask the hotel staff for more information.

  • Q.

    Are there changing rooms?

    A.

    There are changing rooms available on the second floor. They are usually locked, so please ask a hotel staff member before using them.

  • Q.

    Is there a place where I can change diapers?

    A.

    Wall-mounted simple beds are available in the universal restrooms on the 1st, 2nd, and 3rd floors.

  • Q.

    Is there anywhere I can smoke?

    A.

    Smoking is prohibited inside the banquet hall, but the smoking room on the first floor will be open to the public when using the banquet hall on the first floor. There is also an outdoor smoking area at the entrance on the third floor.

  • Q.

    Can you provide menus to accommodate food allergies or dietary restrictions?

    A.

    We will do our best to accommodate allergies and dietary restrictions so that everyone can enjoy their meals, so please consult with hotel staff in advance.

  • Q.

    Is there a children's menu?

    A.

    We have children's plates for infants and children's sets for elementary school children available. Please consult with the hotel staff in advance.

  • Q.

    Can I have my clothes put on and have my hair and makeup done?

    A.

    2階「ザ・キャピトルホテル 東急 美容着付室」をご利用いただけます。
    Tel 03-3504-0561 営業時間 10:00~18:00(水曜日定休)

  • Q.

    Is there a place where I can take commemorative photos?

    A.

    2階「写真室 光陽」をご利用いただけます。
    Tel 03-3581-7005 営業時間 10:00~18:00(水曜日定休)

  • Q.

    Can I bring souvenirs?

    A.

    We have a wide selection of items recommended by the hotel. Please consult with the hotel staff in advance.

  • Q.

    Are there any infection control measures in place in the banquet hall?

    A.

    We regularly ventilate the room, take temperatures, and install disinfectants. Acrylic panels to prevent splashes are also available for a fee.

  • Q.

    Can I take home leftover food?

    A.

    For hygiene reasons, we do not allow food provided at the venue to be taken away. We have separate takeaway items available, so please ask the hotel staff for more information.

Wedding FAQ

  • Q.

    When should I make a reservation for the Wedding Fair?

    A.

    試食付きのウエディングフェアをご希望の場合は3日前までにご予約ください。公式ホームページでの受付が終了している際は宴会リザベーション(03-3503-0109)へお問い合わせください。

  • Q.

    Can I attend the Wedding Fair alone?

    A.

    Yes, it is possible. Please feel free to join us.

  • Q.

    I haven't decided on a wedding date yet, can I still come and see the venue?

    A.

    もちろんでございます、お気軽に宴会リザベーション(03-3503-0109)へお問合わせください。 おすすめの時期や結婚式のスタイルをご紹介いたします。

  • Q.

    Can I sample the food?

    A.

    We hold wedding fairs with tastings, so please feel free to contact us.

  • Q.

    Can we also visit Hie Shrine?

    A.

    If you let us know at the time of booking, we will make the reservation for you via our hotel.

  • Q.

    Can I see the costumes during the tour?

    A.

    As there is no costume salon within the hotel, we are unable to accommodate your visit on the day. However, we will introduce you to an affiliated store if you wish.

  • Q.

    Are there any rules regarding attire when attending a wedding fair?

    A.

    There are no specific dress codes, so please come in casual attire.

  • Q.

    How long does it take to inspect and consult?

    A.

    We can accommodate from 30 minutes. If you would like to sample the food, we can accommodate about 3 hours. If you are just looking for a consultation, we can accommodate about 2 hours.

  • Q.

    Can I just get a pamphlet?

    A.

    Yes, that is possible. Please apply by clicking on the information request page on our website.

  • Q.

    How far in advance can I make reservations for a wedding?

    A.

    We accept reservations up to one year in advance.

  • Q.

    Do you have plans for photo weddings?

    A.

    We have plans that allow you to take photos at a variety of photo spots. After the shoot, you can dine at one of three restaurants: Japanese restaurant "Suiren," all-day dining restaurant "ORIGAMI," or Chinese restaurant "Star Hill."

  • Q.

    Can I have my wedding within three months?

    A.

    Yes, that is possible. We have special plans available, so please feel free to contact us.

  • Q.

    Do you have plans for engagement ceremonies and wedding meetings?

    A.

    We offer plans for engagement and wedding meetings at Japanese Restaurant Suiren
    If you would like to dine at our all-day dining restaurant "ORIGAMI" or our Chinese restaurant "Star Hill", please contact us.

  • Q.

    How many meetings will there be for the wedding ceremony and reception?

    A.

    It usually takes about 4 to 5 meetings before we can meet on the day. If you live far away or overseas, we can also meet online.

  • Q.

    Can we hold meetings remotely?

    A.

    We will use web meeting services such as Zoom.

  • Q.

    I live overseas. Can I still get advice about my wedding?

    A.

    Yes, that is possible. We can handle consultations and meetings using web meeting services such as Zoom.

  • Q.

    How will I pay for the wedding?

    A.

    When you apply, you will be asked to pay 100,000 yen as a deposit for the wedding ceremony, 50% of the latest estimated price one month before the wedding, and 100% of the latest estimated price one week before the wedding. Payment methods accepted are credit card, cash, and bank transfer.

  • Q.

    When does the meeting start?

    A.

    We will start about 4 months before the wedding. After that, we will meet about once a month.

  • Q.

    I would like to wear traditional Japanese clothing for my wedding ceremony, but I am unsure whether to wear a wig. Can I discuss this?

    A.

    It is also possible to try on the items during your consultation, so please feel free to ask.

  • Q.

    Is it possible to use the facility for just the wedding ceremony or just the reception?

    A.

    Yes, it is possible. We will guide you according to your request.

  • Q.

    Can I have a church ceremony?

    A.

    We would like to introduce you to Le Ange Church in Minami-Aoyama.

  • Q.

    How many people can attend the reception?

    A.

    We accept reservations for groups of 6 or more when using this plan. We will also make suggestions based on your requests.

  • Q.

    Can we hold a small wedding ceremony and reception (dinner party) with just family members?

    A.

    Yes, that is possible. We accept wedding ceremonies for 2 people or more, and receptions and dinner parties for 6 people or more.

  • Q.

    How long is the ceremony and reception?

    A.

    The ceremony will last approximately 30 minutes, and the reception will last approximately 2 hours and 30 minutes.

  • Q.

    How long does it take for the bride and groom to get ready?

    A.

    It takes about 1 hour for the groom to get ready in Japanese attire and about 2 hours for the bride. It takes about 1 hour for the groom to get ready in Western attire and about 1.5 hours for the bride.

  • Q.

    How long before the wedding does the bride and groom start getting ready?

    A.

    Please start getting ready in the bridal room approximately 3 hours before the ceremony.

  • Q.

    Can I send my wedding package in advance?

    A.

    You can leave your luggage one week before the wedding.

  • Q.

    Can I have a wedding if I'm pregnant?

    A.

    Yes, it is possible. There are no specific rules, but we recommend that you do so up until around the seventh month. Even if you are pregnant, we will make arrangements to suit you both so that there is no burden on you, so please rest assured.

  • Q.

    Is there a waiting room for the bride and groom?

    A.

    We provide a suite room as a waiting room (bridal room).

  • Q.

    Can I use products from Pastry boutique Origami as wedding gifts?

    A.

    Yes, that is possible. Please feel free to contact us.

  • Q.

    I want to be particular about my costumes, how many stores do you work with?

    A.

    We are affiliated with four stores. We provide information on "TAKAMI BRIDAL" in Minamiaoyama, "Salon Macherie" in Nihonbashi Takashimaya, "Hatsuko Endo Weddings" in Ginza, and "MAISON de FOURSIS" in Omotesando.

  • Q.

    When can I see the costumes?

    A.

    This is possible after you have completed the application process. Please let the planner know the date you would like to visit.

  • Q.

    Can I bring in costumes?

    A.

    Yes, it is possible. We will charge 40,000 yen for the bride's outfit and 20,000 yen for the groom's outfit.

  • Q.

    Is it possible to use ingredients from your hometown in your cooking?

    A.

    We will ask you about your requests and make suggestions. You can also discuss directly with the head chef, so please feel free to contact us.

  • Q.

    I'd like to choose a particular wine. Is that possible?

    A.

    We will ask you about your preferences and make suggestions. You can also have a meeting with a sommelier. *If you bring your own wine, a corkage fee will be charged separately. Please contact us for pricing.

  • Q.

    Can you provide menus to accommodate food allergies or dietary restrictions?

    A.

    We will do our best to accommodate allergies and dietary restrictions so that everyone can enjoy their meals, so please feel free to contact us.

  • Q.

    Do you have meals for children?

    A.

    We also have a children's menu. Please feel free to contact us.

  • Q.

    Do you offer Japanese course meals?

    A.

    We do not offer a course menu that consists only of Japanese cuisine, but we do offer a Japanese-Western fusion course menu called "Kanade."

  • Q.

    I would like to make a reservation for beauty dressing for my guests. Who should I contact?

    A.

    美容室、または宴会リザベーションにてご予約を承っております。またご新郎新婦さまへご希望をお伝えいただいても結構です。宴会リザベーション(03-3503-0109) 美容室(03-3504-0561)

  • Q.

    How long does it take to get guests ready at a beauty salon?

    A.

    Hair styling, makeup and dressing takes approximately 1 hour and 30 minutes.

  • Q.

    What should I bring if I want to bring kimono for guests?

    A.

    お着物・長襦袢・帯・帯揚・帯〆・末広・衿芯・腰紐(4~5本)・伊達〆(2本)・帯板・帯枕・肌着・裾よけ・足袋・タオル(2~3本)・草履・バッグでございます。ご不明点がございましたら当ホテル美容室(03-3504-0561)までお問い合わせくださいませ。

  • Q.

    Is it possible to send items necessary for beauty dressing?

    A.

    We will accept your luggage from one week before the wedding. Please write the names of the guests and the families of the guests attending on the luggage and send it to the "Banquet Salon" on the second floor of the hotel by the day before your reservation. You can also send your luggage when you leave.

  • Q.

    Is there a place to change clothes?

    A.

    There are separate changing rooms for men and women on the second floor which you may use free of charge.

  • Q.

    Is there a place to store luggage during the reception?

    A.

    Please rest assured that we have a cloakroom available.

  • Q.

    Is there a smoking area?

    A.

    Smoking areas are available on the 1st and 3rd floors.

  • Q.

    I have small children. Can they attend as guests?

    A.

    Yes, it is possible. We also have meals and chairs for children, so please rest assured.

  • Q.

    Are there nursing rooms?

    A.

    If you let us know, we will prepare a room for you.

  • Q.

    I would like to book accommodation, who should I contact?

    A.

    客室予約、または宴会リザベーションにてご予約を承っております。またご新郎新婦さまへご希望をお伝えいただいても結構です。宴会リザベーション(03-3503-0109)

  • Q.

    Where should I send my congratulatory message?

    A.

    Please write the wedding date and the names of both families on the envelope and send it to "THE CAPITOL HOTEL TOKYU Banquet Reservations."

  • Q.

    When should I send the congratulatory message?

    A.

    We recommend arriving the day before.

  • Q.

    Some of my guests will be coming by car, can I park my car? How much does it cost?

    A.

    Parking is available on the third basement floor. Guests may park for up to four hours free of charge, and relatives may park for up to six hours free of charge.

  • Q.

    Is there a place in the hotel where we can hold an after-party?

    A.

    It can be used in banquet halls, restaurants and bars. Please feel free to contact us.

  • Q.

    Are there any items I can bring?

    A.

    You can bring in your own costumes, bouquets, photographer, gifts, sweets, etc. Please contact us for more details.

Kids FAQ

  • Q.

    Are there childcare facilities?

    A.

    We do not have a nursery, but we can arrange for an outside babysitter to be provided in your room. Please contact the concierge desk for more information.

  • Q.

    Are there any nursing rooms?

    A.

    We do not have a nursing room. Please use the changing room on the second floor.

  • Q.

    Is there a place where I can change clothes?

    A.

    There are three changing rooms available on the second floor. They are usually locked, so please ask a staff member before using them.

  • Q.

    Are there toilets where I can change diapers?

    A.

    Wall-mounted simple beds are available in the universal restrooms on the 1st, 2nd, and 3rd floors.

  • Q.

    Do you have stroller rentals?

    A.

    There are no stroller rentals.

  • Q.

    I will be bringing a stroller to the hotel. Is there a convenient way to get there?

    A.

    If you are coming by train, you can access the venue with a stroller easily by taking the elevator at Exit 7 of Tameike-sanno Station on the Namboku Line.

    Tameike-Sanno Station

    Namboku Line (accessible from ground level)

    • Namboku Line platform (near the second car in the center) Take the elevator from B3 to B2

    • Exit the Akasaka ticket gate and go straight

    • Take the elevator from Exit 7 to the ground floor from the 2nd basement floor to the ground floor

    • Go straight after exiting the station (5 minutes)

    Ginza Line (you will arrive from the ground)

    • Ginza Line platform (near the 6th car) Take the elevator from B2 to B3

    • Exit the ticket gate for Tameike intersection and turn right

    • Take the elevator going up from B3 to B2

    • Take the elevator from Exit 7 to the ground floor from the 2nd basement floor to the ground floor

    • Once you reach ground level, go straight (5 minutes)

    National Diet Building Station

    Chiyoda Line/Marunouchi Line

    • Exit the ticket gate for the National Diet Building and take the elevator at Exit 2 from the basement to the ground floor (1st floor)

    We do not recommend this as it is a steep downhill climb to the hotel. Please check in advance.

    Please note that elevators and exits may not be available due to renovation work within the station.

  • Q.

    Is there a route to Hie Shrine next to the hotel that can be used with a stroller?

    A.

    Upon leaving the main entrance on the 3rd floor, you will see the Onnazaka slope leading to Hie Shrine on your left. However, please note that it is a steep uphill slope so please check beforehand.

    There is an escalator (upward only) at Sotobori-dori and Sanno Torii.

  • Q.

    Are there amenities for children?

    A.

    I prepared it.

    • Children's toothbrush set

    • Children's slippers (20cm)

    • Bedwetting Sheet

    Please let us know when you make your reservation or upon arrival.

  • Q.

    Do you have any rental equipment for children?

    A.

    I prepared it.

    • Baby bed (up to 24 months) Size: W655mm x D1048mm x H1098mm (including mattress)

    • Bed guard (for 18 to 60 months)

    • Step platform

    • Baby Circle with play mat (for ages 6-42 months)

    • tent

    • Children's pajamas (top and bottom separate, height 110cm)

    • Mug

    • Trump

    • Diaper trash can

    Please let us know when you make your reservation or upon arrival.

    The above items are available in limited quantities. Please contact the room reservation department in advance if you require them.

  • Q.

    My child is still small. What will be the accommodation fee? Can my child sleep in the same bed as me?

    A.

    Children sharing existing beds are not included in the number of guests staying. Children up to 6 years old can share existing beds. Children 7 years old and over will be charged the adult rate. Children sharing existing beds must sleep in existing beds.

  • Q.

    What about breakfast for children sharing a bed?

    A.

    There is an additional charge.

  • Q.

    Can I bring my children into the pool?

    A.

    The fitness club is for people aged 18 and over. Those under 17 are not allowed to use the pool.

  • Q.

    Can I have some hot water for the milk?

    A.

    We provide complimentary bottled mineral water in the rooms. Please use the kettle in your room to boil water.

  • Q.

    Are there any restaurants that are suitable for small children?

    A.

    The following restaurants are also available for small children. We also have chairs for children. Please let us know when making your reservation.

    • Japanese Restaurant Suiren 3rd floor (LF)

    • Chinese Restaurant Star Hill 2nd floor

    • All Day Dining Origami 3rd floor (LF)

    • Lounge Origami 3rd floor (LF)

    Please note that The Capitol Bar on the 4th floor is not available to those under the age of 20.

  • Q.

    Is there a children's menu?

    A.

    Yes, we do. Please check with each store when making your reservation.

  • Q.

    I have food allergies or dietary restrictions, can you accommodate?

    A.

    We will do our best to accommodate allergies and dietary restrictions so that everyone can enjoy their meals, so please let us know in advance when making a reservation.

  • Q.

    Are there any restaurants where I can use a stroller?

    A.

    The use of strollers varies by store, so please check with each store when making your reservation.

Barrier-free FAQ

  • Q.

    Is the hotel entrance barrier-free?

    A.

    The hallways and elevators are also barrier-free.

  • Q.

    Are there wheelchair accessible toilets?

    A.

    There are three universal toilets on the first, second and third floors.

  • Q.

    Are there restrooms that are suitable for ostomates?

    A.

    There are universal restrooms on the 1st, 2nd, and 3rd floors, as well as in the club floor lounge "The Capitol Lounge SaRyoh" on the 27th floor, all of which are accessible.

  • Q.

    Are wheelchairs available for rental?

    A.

    We have wheelchairs available for loan within the building free of charge. Please contact us in advance as the number is limited.

  • Q.

    Is there wheelchair accessible parking space?

    A.

    There are 3 parking spaces available in the basement parking lot on the 3rd floor.

  • Q.

    I use a wheelchair. Is there a shuttle to Tokyo Station or the airport?

    A.

    We provide a shuttle service using the hotel's contracted vehicle (external hire car) for a fee.

  • Q.

    Can I bring pets into the hotel?

    A.

    動物・鳥などペットのお持込・同伴はご遠慮いただいております。(ただし介助犬は除きます)
    なお、小型犬(10kg未満)と一緒にご宿泊いただけるプランがございます。お問い合わせください。
    客室予約 Tel 03-3503-0109(代表)

  • Q.

    Is there a wheelchair accessible route to Hie Shrine next to the hotel?

    A.

    Upon leaving the main entrance on the 3rd floor, you will see the Onnazaka slope leading to Hie Shrine on your left. However, please note that it is a steep uphill slope so please check beforehand.

  • Q.

    Are there wheelchair accessible rooms?

    A.

    We offer "Universal Corner Twin" rooms that are designed to be safe and comfortable for guests with disabilities and the elderly.

  • Q.

    Do you have any rental equipment available for elderly people or people using wheelchairs?

    A.

    I prepared it.

    • Shower chairs and mats

    • Step platform

    • Bus Grip

    • Raised toilet seat

    • Toilet handrails

    • Transfer table

    Please let us know when you make your reservation or upon arrival.

    The above items are available in limited quantities. Please contact the room reservation department in advance if you require them.

  • Q.

    How many centimetres above the floor is the bathroom?

    A.

    It's 80.5cm.

  • Q.

    How wide is the entrance to your room?

    A.

    The effective range is 87cm.

  • Q.

    How wide is the bathroom door?

    A.

    The "Universal Corner Twin" is 106 cm, and the connecting room "Deluxe King" is 69 cm.

  • Q.

    How wide is the hallway?

    A.

    I am 168cm tall.

  • Q.

    Are there any restaurants that are wheelchair accessible?

    A.

    Wheelchair-accessible restrooms are available at all restaurants. Please let us know when you make a reservation. You can access the restaurant from the entrance or parking lot via an elevator and a step-free passage. There are also no steps inside the restaurant. There are also restrooms on each floor that are wheelchair-accessible.

  • Q.

    I use a wheelchair. Is there a route to the exit at the nearest station using an elevator?

    A.

    For wheelchair access, please use the elevator at Exit 7 at Tameike-Sanno Station on the Namboku Line for easier access. We also recommend this for those using walking sticks or crutches. You will need to come from the ground level. If the weather is bad, please contact the hotel bell captain desk. We can also provide information and make arrangements for nursing and welfare taxis, so please contact us.

    Tameike-Sanno Station

    Namboku Line (accessible from ground level)

    • Namboku Line platform (near the second car in the center) Take the elevator from B3 to B2

    • Exit the Akasaka ticket gate and go straight

    • Take the elevator from Exit 7 to the ground floor from the 2nd basement floor to the ground floor

    • Once you reach ground level, go straight (5 minutes)

    Ginza Line (you will arrive from the ground)

    • Ginza Line platform (near the 6th car) Take the elevator from B2 to B3

    • Exit the ticket gate for Tameike intersection and turn right

    • Take the elevator going up from B3 to B2

    • Take the elevator from Exit 7 to the ground floor from the 2nd basement floor to the ground floor

    • Go straight after exiting the station (5 minutes)

    National Diet Building Station

    Chiyoda Line/Marunouchi Line

    • Exit the ticket gate for the National Diet Building and take the elevator at Exit 2 from the basement to the ground floor (1st floor)

    This is not recommended as it is a steep downhill climb to the hotel. Please check in advance.

    Please note that elevators and exits may not be available due to renovation work within the station.

others

  • Q.

    How much does the parking cost?

    A.

    You can use the underground parking lot in the high-rise complex "Tokyu Capitol Tower" where our hotel is located.

    Regular price

    8:00-24:00 400 yen per 30 minutes / 00:00-8:00 200 yen per 30 minutes

    Hotel guests

    4,000 yen per night
    Free for guests staying on the Club Floor (27th to 29th floors) and in suite rooms
    Valet parking service is available free of charge upon request (7:00-23:00).

    Restaurant customers
    Spend 3,000 yen or more

    Free for up to 1 hour

    Spend 5,000 yen or more

    Free for up to 2 hours

    Spending 10,000 yen or more

    Free for up to 3 hours

    Includes shopping at Pastry boutique Origami and the business center.

    Banquet guests
    Meeting and banquet use

    Free for up to 3 hours

    Wedding use Guests

    Free for up to 4 hours

    Wedding use Relatives

    Free for up to 6 hours

    Valet parking service (for restaurant, banquet, etc. guests)
    Each session costs 2,000 yen. (7:00-23:00)

    Valet service departure and arrival is handled at the 3rd floor entrance.

    Parking fees will be charged separately

  • Q.

    Are there charging facilities for electric vehicles?

    A.

    We have one dedicated space available in the basement parking lot on the 3rd floor. Please bring your own charging cord.

  • Q.

    Is there a bicycle parking area?

    A.

    We can store your bicycles, and we have limited space available for motorcycles.

  • Q.

    Please tell me the nearest station.

    A.

    The building's second basement floor is directly connected to Kokkai-gijidomae Station on the Chiyoda Line and Marunouchi Line, and Tameike-sanno Station on the Ginza Line and Namboku Line.
    After exiting the ticket gates for exits 5 and 6 at Kokkai-gijidomae Station and Tameike-sanno Station, enter the building through the Tokyu Capitol Tower entrance (exit 6) which you will see directly ahead on your left. Continue past Ueshima Coffee Shop on the left and you will find the hotel elevator. The main lobby and reception (front desk) are on the 3rd floor (LF).

  • Q.

    I want to go to the airport?

    A.

    There are limousine buses between each airport (Narita Airport, Haneda Airport) and the hotel.
    Please check the timetable.
    Approx. 80-120 minutes by limousine bus from Narita Airport (standard travel time)
    Approx. 45-60 minutes by limousine bus from Haneda Airport (standard travel time)
    *Only the Haneda Airport-Hotel route is currently suspended. We also accept reservations for hire cars. Please contact the Bell Captain Desk.

  • Q.

    Are there facilities and equipment for people with disabilities?

    A.

    We offer "Universal Corner Twin" rooms that are designed to be safe for guests with disabilities and the elderly. We also lend out various assistive devices to our guests. In addition, we have wheelchairs available for rental, and wheelchair-accessible restrooms on all floors except for the guest rooms. All facilities in the hotel, except for the pool, are accessible by elevator and step-free walkways.

  • Q.

    Can you tell me about the earthquake resistance?

    A.

    The THE CAPITOL HOTEL TOKYU is located in the Tokyu Capitol Tower, a high-rise complex that was completed in August 2010 and includes a hotel and offices. The building has been certified by the Ministry of Land, Infrastructure, Transport and Tourism as conforming to the Building Standards Act (structural methods for super-high rise buildings, structural methods for main structural components, structural methods related to evacuation safety performance of the entire building). (Certification number HFNB-5059) The building has strong earthquake resistance with concrete-filled steel pipe columns (CFT) that combine toughness and high rigidity, and two types of seismic dampers placed at key points in the building. The Edogawa Formation, which serves as the foundation, is very solid and is ideal for a super-high rise building. In the event of an emergency, trained hotel staff will guide guests to safety. Our hotel is located in a safe building, so please use it with peace of mind.

  • Q.

    Please tell us about the designers, planning and construction.

    A.

    Design Architect

    Kengo Kuma and Associates

    Landscape Architect

    Shunsaku Miyagi (Design organization PLACEMEDIA)

    Hotel space concept design

    Ed Tuttle and Pin Tan of Design Realization

    Hotel Interior Design

    Tourism Planning and Design Company

    design

    Tokyu Design Consultants and Kanko Kikaku Sekkeisha Design Joint Venture

    construction

    Shimizu Corporation

  • Q.

    Can I buy souvenirs or gifts?

    A.

    3階(LF)オールデイダイニング「ORIGAMI」と東急キャピトルタワー 地下2階ペストリーブティック「ORIGAMI」にて、ホテルメイドのスイーツやギフト商品をご用意しております。また3階(LF)ビジネスセンターでは、ホテルオリジナルグッズなどの販売も行っております。ホテル地下2階にはフローリスト(花店)がございます。「ゴトウフローリスト ザ・キャピトル店」Tel 03-3506-0510 営業時間 10:00~18:00

  • Q.

    Can I take a commemorative photo at the hotel?

    A.

    2階「写真室 光陽」をご利用いただけます。
    Tel 03-3581-7005 営業時間 10:00~18:00(水曜日定休)

  • Q.

    Can I have my clothes and makeup done?

    A.

    2階「ザ・キャピトルホテル 東急 美容着付室」をご利用いただけます。
    Tel 03-3504-0561 営業時間 10:00~18:00(水曜日定休)

  • Q.

    Are there childcare facilities?

    A.

    We do not have a nursery, but we can arrange for a babysitter to be provided in your room.

  • Q.

    Can you tell me about pets?

    A.

    動物・鳥などペットのお持込・同伴はご遠慮いただいております。(ただし、介助犬は除きます)なお、小型犬(10kg未満)と一緒にご宿泊いただけるプランがございます。お問い合わせください。客室予約 Tel 03-3503-0109(代表)

  • Q.

    I would like to join a sightseeing tour of Tokyo or purchase tickets to a concert or event during my stay. How can I do this?

    A.

    Please inquire at the concierge desk on the 3rd floor. We will introduce various tours and assist you with ticket reservations. Please ask a member of staff for more information.

  • Q.

    How can I purchase Shinkansen tickets to use during or before/after my stay?

    A.

    Please inquire at the concierge desk on the 3rd floor. We will assist you in arranging your tickets. For more information, please contact the staff. (A handling fee applies)

  • Q.

    I would like to make a reservation at a restaurant other than the hotel during my stay.

    A.

    We will assist you at the concierge desk on the 3rd floor.