Floor guide
We will introduce each floor of KOBE SANNOMIYA TOKYU REI HOTEL.
List of facilities
AED (Automated External Defibrillator)
An AED has been installed in the 1st floor lobby in case of an emergency.
[What is an AED (Automated External Defibrillator)]
An AED (Automated External Defibrillator) is a medical device that delivers an electric shock to restore the heart to normal when ventricular fibrillation occurs, a condition in which the ventricles of the heart spasm irregularly and are unable to pump blood. Since July 2004, AEDs have been approved for use by the general public as well as medical professionals.
- floor
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1F Lobby
Free water dispenser (water server)
Free water dispensers (water servers) are installed on all guest room floors and in the elevator halls.
Please use the "Forest Tumbler" provided in your room or your own "My Bottle."
TOKYU HOTELS is promoting efforts to reduce plastic usage as it strives to be an "earth-friendly hotel."
- floor
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4th floor to 12th floor (all guest rooms)
Vending machine corner
A variety of soft drinks are available.
Please use it to get a little moisture in between your relaxation sessions.
There is also an ice machine behind the vending machines.
- floor
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7F, 9F, 11F
Laundry Corner
For guests staying multiple nights or on long-term business trips, we have coin laundries (7th, 9th, and 11th floors) available for your use.
- floor
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7F, 9F, 11F
- Business hours
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- laundry
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300 yen/time (up to 4.5kg)
- Drying
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100 yen/30 minutes
- ※
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Detergent is included in the price
LAN and Wi-Fi connectivity available
The entire hotel (including guest rooms, lobby, and lounge) is Wi-Fi-enabled, so you can connect to the Internet wherever you are. You can easily access the web and check your email, so you can enjoy communicating with your family and friends without worrying about the time, even when you're on a business trip or traveling. All guest rooms are also equipped with wired LAN ports.
Smoking area
There is a smoking corner in the 1st floor lobby, which is available 24 hours a day.
- floor
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1F
- Business hours
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24hours
- ※
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Use is limited to those using the facilities within the building.
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Please limit the number of people entering the room to a maximum of 5.
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Eating or drinking indoors is strictly prohibited.
Barrier-free information
Wheelchair access
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The only entrance is on the south side.
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A simple ramp is available at the restaurant entrance. Please inform staff if you would like to use it.
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The wheelchair accessible toilet is located on the 3rd floor.
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There are no wheelchair accessible rooms and the bathroom has steps.
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Bath chairs are available for free rental. Please ask at the front desk if you would like to use one.
Regarding use by customers with small children
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Baby chairs and diaper changing tables are available in the women's restroom on the 3rd floor.
Other information
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Directions will be provided at the front desk on the 1st floor.
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Braille signs in the elevator only indicate floor numbers. There are no audio guides.
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Please contact us by phone or fax regarding room availability and details of in-room facilities.
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There are no hearing aids available.
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