Reservations can be made by phone up to one year in advance, while online reservations can usually be made up to 90 days in advance.
Phone: +81-78-291-0109 (Representative)

Reservations can be made on the day.
Even if there are no rooms available online for the day, you may be able to make a reservation by contacting the hotel directly.

Please let us know when you make your reservation. We will do our best to accommodate your request, but please note that we cannot guarantee it depending on the reservation situation, room type, etc.

Please join TOKYU HOTELS COMFORT MEMBERS.
For more information, please visit COMFORT MEMBERS page.

Unfortunately, we do not have any barrier-free rooms available.

We do not have it.

We can prepare it for you, so please let us know at least 3 days in advance.

We will keep your belongings for a maximum of one month. Please note that we cannot keep valuables or easily damaged items.

We will keep it at the front desk, so please write the date of your stay and the name of the guest in the remarks column of the shipping slip and send it to us. However, we do not accept cash on delivery.

If you wish to continue using the room after check-out (11:00), an additional fee will be charged.

Please note that this may not be possible depending on the availability of rooms on the day.
If you are a COMFORT MEMBERS Member, you can extend your stay until 12:00 free of charge if you request it when you check in.

Yes, there is a fee for this service. However, please note that it may not be available in some room types, so please contact us and let us know when you make your reservation.
*Please note that the number of units is limited.

Children under elementary school age who do not require a bed (sharing a bed) will not be charged an accommodation fee.
There are no child rates.

If you cancel your reservation, we will charge you a cancellation fee as follows:

Please note that the cancellation deadline on the website differs depending on the plan. If the deadline has passed, please contact the hotel directly. Cancellation regulations may differ depending on the reservation plan. For details, please check the accommodation plan you have reserved or contact the hotel.
For reservations for groups of 10 or more, please contact each hotel for details on cancellation fees.

Credit card (VISA, Master, AMEX, Diners, DC, UnionPay),
You can use code payment (Rakuten Pay, dPay, PayPay).

Payment can be made in advance at the facility or by bank transfer.
COMFORT MEMBERS Members can make prepayments by credit card from two days before their stay on their My Page.

High-speed internet connection and wireless LAN (Wi-Fi) are available free of charge.

Please note that there is a limited number of bikes available for rental.

Reservations are accepted only during lunch time.
Reservations can be made via the official website or by phone.

As long as there are seats available, we also accept reservations on the day of your visit.

Reservations are required for party plans, birthday cakes and other special dishes.

Sorry, we do not offer private rentals.

We don't have a set plan, but we are happy to discuss it with you on a case-by-case basis.

There is no children's menu available.
If you are ordering the half buffet lunch and bring along children aged 3 to 5, a buffet corner meal fee of 500 yen will be charged per child.

We can prepare it for you, so please let us know at least 3 days in advance.

When making a reservation, please fill out the necessary information on the designated allergy sheet and let us know.
Please note that we may not be able to accommodate requests from customers with severe food allergies.

We have semi-private rooms available for up to 24 people.
Lattice partitions will be used. (These are not completely private rooms.)

Smoking is prohibited throughout the entire restaurant, but there is a smoking room outside in the lobby on the same floor.

Credit card (VISA, Master, AMEX, Diners, DC, UnionPay),
Code payment (Rakuten Pay, dPayment, PayPay),
Transportation IC cards (ICOCA, Suica, etc.) can be used. (*PiTaPa cannot be used.)

If you are only using the venue for a meeting, etc., we accept reservations up to three days in advance. For meetings and banquets that include meals, please make reservations at least one week in advance, depending on the number of people.

We will accept arrangements such as the food menu, number of people, and equipment about one week before the date of use.
If you need to make any changes after that, please contact us as soon as possible. Final changes to the number of dishes can be made up to 5:00 PM three days prior to your reservation.

You can make a provisional reservation. There is no charge for this. You will be asked to respond within one week of making the reservation.

We do not have a wedding hall, dress room, beauty salon, or photo studio, but we can accommodate reception parties and other events.

The food served in the banquet hall is different from the food served in the restaurant. We have a special menu for banquets.

Unfortunately, we do not allow food to be taken away.

Please consult with the staff.

We can arrange a taxi for you.

We can provide a wide range of services to both corporations and individuals, so please feel free to contact us.
However, handling of open flames, including incense burning, is not permitted in the venue or lobby.

If you are staying overnight, you can use our affiliated parking lot for 1,500 yen per night (15:00-11:00)
(Reservations are not possible, and entry and exit is not possible between 23:30 and 8:00)
Depending on the vehicle type or if the parking lot is full, we may direct you to a general parking lot.
Please see below for details.

Customers who spend 2,500 yen or more per person will receive a free one-hour parking ticket per vehicle.
Customers who spend 5,000 yen or more per person will receive a free 2-hour parking ticket per vehicle.
If you use the service for more than two hours, you will be responsible for the cost (300 yen per hour).

If you attend a banquet with food and drink spending of 5,000 yen or more per person, you will receive a two-hour free ticket.
If you use the service for more than two hours, you will be responsible for the cost (300 yen per hour).

For cars over 1.6m in height, 1.85m in width (tire width 1.7m) and 5.05m in length, we will direct you to other public parking lots (charges apply and reservations not accepted).
Minibuses and large buses are not permitted.

We offer "TOKYU HOTELS COMFORT MEMBERS", which can be used at TOKYU HOTELS nationwide.
Please see below for details.

We have "Tokyu Hotels Gift Cards".
Please see below for details.

When customers enter personal information on the Tokyu Hotels website, we strive to protect that information by using industry-standard encryption technology called SSL (Secure Socket Layer).

Some pages of TOKYU HOTELS website use a technology called "Cookies." Cookies are a function that temporarily stores data on your computer and are used for the purpose of providing better services in the reservation system and the like, and do not infringe on customer privacy.
You can disable the cookie function by changing your browser settings, but in that case you may not be able to use some services.

When requesting disclosure, etc., please enclose the necessary documents for identity verification and the disclosure fee along with the designated application form and send it by registered mail to the address below. Please note that we cannot accept requests made in person at our company.

1-10-7 Dogenzaka, Shibuya-ku Tokyo 150-0043
TOKYU HOTELS & RESORTS CO., LTD. "Personal Information Inquiry Desk"