Reservations can be made by phone or online.
Please note that we may already be fully booked on the day, so please be sure to check the availability on the day in advance by phone or online.

In the event of cancellation (after 3pm the day before, on the day of, or no-show, 100% of the accommodation fee will be charged).
However, this varies depending on the reservation details (number of rooms, number of people, etc.), so please contact us separately.

If there are vacant rooms, you can make a reservation on the day.

Check-in is at 14:00 and check-out is at 11:00.
Please note that depending on your accommodation plan, there may be times other than those listed above, so please check each time.

If you continue to use the room after check-out at 11:00, the following additional fees will be charged.
・Until 14:00: 30% of the basic accommodation fee
・Until 17:00: 50% of the basic accommodation fee
・After 17:00: 100% of the basic accommodation fee

The following cards are accepted. For other cards, please contact the hotel directly.
VISA, MASTER, JCB, AMEX, Diners, DC, UC, NICOS, TOP, Saison, JAL, UFJ, OMC, TS, CUBIC

We are available 24 hours a day.
If you would like to send your luggage to the hotel before your stay, please use the address below.
We will keep it safe until check-in.
Delivery address for your luggage
To: TOKYU HOTEL Front Desk, 580 Kakimoto-cho, Horikawa-dori, Gojo-sagaru, Shimogyo-ku, Kyoto 600-8519

There is a safety deposit box in each room.

High-speed Internet connection service is available in all guest rooms and throughout the hotel (with some exceptions).
You can easily connect to the Internet from your wireless LAN (Wi-Fi) compatible devices, such as smartphones and tablets. (Free of charge)
Upon request, we can provide wired LAN in guest rooms and banquet halls, providing a connection environment that can be used for presentations at seminars, academic conferences, training sessions, meetings, etc.

[Hotel areas with wireless LAN (Wi-Fi)]
・In all guest rooms (wired LAN also available)
・Front lobby
・All banquet halls (wired LAN also available)
・Foyer
・Bridal salon
·entrance
・Restaurants (some)

[Usage fee] Free

[How to use] Please speak to the front desk or hotel staff.
You will be provided with a connection password.

[Standards and communication speed] IEEE802.11a/b/g/n/ac, 1Gbps
*This is a best effort service, so communication speeds cannot be guaranteed.

[Compatible devices]
- A computer with a built-in wireless LAN (Wi-Fi) adapter
・Wi-Fi compatible iOS devices (iPhone, iPad, etc.) or Android devices
(Smartphones, tablet devices, etc.)

【please note】
・This service may not be available depending on the OS and computer settings.
・Please set up your computer yourself.
・Please use the service at your own risk for security management, etc.

We have off-season plans available.
Please inquire about limited-time seasonal selection plans such as summer-only plans or winter-only plans.

We will create a schedule leading up to the wedding ceremony and provide support. We also offer various benefits, so please feel free to contact us for more information.

Yes. You can take your time to tour the chapel, ceremony hall, and building even on weekdays.

We offer a 30% discount on accommodation fees for our guests (50% discount depending on the season).

Yes. We offer kids courses, baby lunches, and children's bento boxes. We can also accommodate allergies for children.

Yes, we have a cloakroom where you can leave all your luggage except for valuables.

Yes. We can help you dress and do your hair and makeup. We also have separate changing rooms for men and women.

Yes, we have one room in each house.

We can also create an original cake just for the two of you based on your wishes. We also offer consultations with our pastry chef.

There is a parking lot in the basement of the hotel. There is also an elevator that goes directly to the party venue.

Reservations can be made through our website or by phone. As long as there are seats available, we also accept reservations by phone on the day. Please feel free to contact us.

Restaurant customers can enjoy a 3-hour free parking discount. Please present the ticket issued when you enter the parking lot when paying. (Parking fee: 250 yen for every 30 minutes thereafter)

There are three stores: "Kazahana, Restaurant", Chinese Restaurant Star Hill, and Kyoto restaurant "Tankuma".
For details such as prices, please see the "Private Room Information" page of each restaurant.

We have child chairs available. Please ask a member of staff if you require one.
Additionally, Kazahana, Restaurant and Chinese Restaurant Star Hill can provide baby cribs (we recommend using a private room).

This service is available in all restaurants. Please let us know when making your reservation.

Basically, all seats are non-smoking, so please use the smoking area on the lobby floor.

Extremely light clothing, guest room slippers, or nightwear are not permitted.

We will prepare birthday cakes and bouquets (flowers) if you request them the day before your visit, but please contact us as early as possible if you have any special orders. The charges will be paid together with the restaurant fee.

「ALL DAY DINING KAZAHANA」にてご注文・受け渡しを承ります。通常ご用意しているものにつきましては、お受け取りの前日までにご予約をお願いいたします。特別なご注文につきましてはお早めにご相談ください。
「ALL DAY DINING KAZAHANA」　075-341-2787

当ホテルロビー階には写真室・美容着付け室がございますのでレストランと合わせてご利用くださいませ。
・写真スタジオ「ジールムカイモト」Tel 075-341-3477 営業時間 11:00～18:00(土日祝は10:00～18:00,火曜・水曜定休)
・美容・着付室「ビューティーサロン タナカ」Tel　075-351-1077　営業時間　10:00～18:00　(水曜定休)

When making a reservation, please let our staff know your request.