Services during your stay | TOKYU HOTEL, 5 minutes by car from Kyoto Station, Rakuchu, Horikawa Gojo [Official]

We offer a variety of services to all guests to ensure that they can enjoy their time at the hotel to the fullest.

Check in Check out: Check-in 14:00 / Check-out 11:00

Extension fee: Until 14:00 30% of the room rate
Until 17:00 50% of the room rate
After 17:00: 100% of the room rate

internet

Information on wireless LAN (Wi-Fi) connection services

Wireless LAN (Wi-Fi) available areas (※Fee: Free)

All guest rooms, front lobby, all banquet halls, foyer, bridal salon, entrance

※: Only some restaurants are open

※: Please ask the front desk or staff for the connection password.

※: Wired LAN is also available in the guest rooms and banquet halls. Please ask a member of staff if you require one.

Standards and communication speed: IEEE802.11a/b/g/n/ac, 1Gbps

Available devices: Your Wi-Fi compatible device
(PC/tablet/smartphone, etc.)

＜Caution＞

※: This service may not be available depending on the settings of some OS/computers.

※: Please manage security at your own risk.

※: We use a best effort approach, so we cannot guarantee communication speeds.

KYOTO TOKYU HOTEL Internet Connection Service Notice

※: We do not guarantee that the Internet service will be available to all customers.

※: You may not be able to use this service depending on the software and settings of your computer, smartphone, or other device.

※: Please set up security settings such as antivirus software at your own risk.

※: If many guests use the in-room internet service at the same time, communication speeds may decrease.

※: We cannot compensate for any damages incurred by customers due to unauthorized access. We recommend that you disable file sharing functions.

※: Please refrain from sending inappropriate emails or misusing file-sharing software.

※: Please note that the hotel cannot assume any responsibility for loss of files caused by operational errors when using online storage.

※: Please note that the hotel shall not be liable for any loss or damage incurred as a result of unexpected interruptions or malfunctions in the use of this service.

Public wireless LAN service

B1 Lobby Floor (BB Mobile Point, FLET'S SPOT)

Concierge: Hotel information, sightseeing, transportation and restaurant information
Assistance with various reservations, etc. (English available)

convenience store: Lawson (4 min walk) ATM available
Family Mart (4 min walk) ATM available

room service: breakfast
[Western set menu] 7:00-10:00

dinner
[Western food] 17:00-21:30
[China] 17:00-20:30

morning Call: There are two ways to use it.
1. Automatic setting with phone button
2. Wake-up call by operator

message: Notification by lighting up the message lamp on the in-room phone

Ice service: Please contact maid service

Courier service: Please inquire at the Bell Captain's Desk on the lobby floor.
We also provide and sell a variety of materials.

laundry: Washing/Dry cleaning/Pressing
Drop off by 10:00 → Delivery by 18:00 (Closed on Sundays, public holidays, and New Year holidays)

Massage: 18:00-1:00 (reservation required)

Umbrella rental: Please ask the doorman.

vending machine: Drinks: 2nd floor/3rd floor/4th floor

Taking the kids to school: Baby bed (free) / Children's yukata (length 100cm)
Bed guard/slippers for children/towel/toothbrush
If you would like to use this service, please ask the hotel reservation clerk or staff.

Barrier-free room: Standard floor 1 room

Welfare rental items: Wheelchairs / Anti-slip sheets in the bathtub / Bathtub handrails / Bathtub chairs with suction cups

Rental equipment

Trouser press / Iron / Desk lamp / Extension cord / LAN cable / Ice pack / Weight scale / Thermometer / Blanket / Buckwheat husk pillow / Pajamas / Full-length mirror / Wine opener / Mug / Vase / Hand towel / Kimono hanger / Nail clippers / Nail file / Sewing set / Hair iron

※: We have a limited number of items available. We apologize if they are out of stock.

Amenities

Amenity goods

TV (standard channels) / satellite broadcasting / telephone / refrigerator / hair dryer / washlet / slippers / towels / nightwear / shampoo / conditioner / body soap / toothbrush set / comb / razor / shaving foam / tea set

※: Premium and superior floor rooms are equipped with higher-grade amenities and facilities. Please see the room type introduction page for details.

Security door (premium floor suite): A security door that opens with a special key ensures privacy and safety.

Safety deposit box (common to all rooms): All rooms are equipped with a safety deposit box.

Credit card and mileage partnerships

credit card

The following cards are accepted. For other cards, please contact the hotel directly.
VISA/MASTER/JCB/AMEX/Diners/DC/UC/NICOS/TOP/Saison/JAL/UFJ/OMC/TS/CUBIC

Mileage Partnership

Mileage points from various airlines can be used.

Mileage points and procedure details

parking

Guests staying at the hotel can use the facility for 1,000 yen (tax included) per night.
Parking lot hours: 14:00 to 11:00 the next day

For more information about parking, please see the Access/Shuttle Bus page.

Helping you sleep better

Tempur pillows available

TOKYU HOTEL Hotel offers Tempur pillows.
Tempur pillows have received positive reviews, with comments such as, "My shoulders were relieved of the fatigue of my trip," and "Even though I changed my pillow, I was able to sleep soundly and comfortably as if I was in my own room."
The Tempur material used in this pillow was developed at the Ames Research Center of NASA (National Aeronautics and Space Administration) in 1970 to alleviate the intense acceleration and gravity felt by astronauts during rocket launches and to make the seats inside the spacecraft more comfortable. Pillows made with the Tempur material developed by NASA gradually change depending on body pressure and body temperature, and keep the body pressure on the pillow at an even level. By dispersing body pressure, the uncomfortable feeling of pressure that impedes blood circulation is eliminated, leading to a good night's sleep, and the pillow also adapts to changes in body pressure when you turn over in your sleep. This pillow always gives you the optimal position, allowing you to sleep soundly until morning.

PREMIUM LOUNGE

The Premium Lounge has a calm and quiet atmosphere and offers services to make your stay even more comfortable for guests staying in suite rooms or on the premium floors.

Utilization time: 7:00～21:00

PREMIUM LOUNGEClick here for details

Training Gym

A training gym exclusively for guests, where you can enjoy your usual exercise and be yourself even while traveling. Feel free to use it to refresh yourself after work or sightseeing, or for health maintenance during an extended stay.

Utilization time: 6:00-11:00/15:00-21:00
(Closed from 11:00 to 15:00 for maintenance)

Training gym details