Regarding wearing masks etc. (COVID-19 infection prevention measures)
Starting May 8th, NAGOYA TOKYU HOTEL will be taking the following measures to prevent the spread of COVID-19.
We appreciate your understanding and cooperation.
Requests to Customers
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We do not require people to wear masks.
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We have provided alcohol-based hand sanitizer and other hand disinfectants for customers.
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Disposable vinyl gloves are available.
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The use of masks, alcohol disinfectant, and vinyl gloves will be at the discretion of each customer.
Hotels taking preventive measures against infection
Thorough ventilation within the building
Provide adequate ventilation on a regular basis, such as when cleaning.
Regarding ventilation within the building, we regularly replace the air in guest rooms, restaurants, fitness club, and other areas that have windows that let in outside air.
We have installed hypochlorous acid spatial sterilization and deodorization machines (Panasonic's Ziaino) in the lobby, restaurants, banquet halls, etc., and carbon dioxide concentration measuring devices in each restaurant.
- ・Guest room
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During cleaning, we always ventilate the rooms to ensure fresh air is exchanged. You can also open the windows yourself. (There are some rooms that cannot be opened or closed.)
- ・Fitness club
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The pool skylight, the door at the pool entrance, the terrace door, etc. are open.
- ・All-day dining "Montmartre"
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We open both sides of the windows facing the waterfall (with screens installed) to let in outside air regularly.
- ・Atrium Lounge "Grindelwald"
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The open atrium stretches up to the fourth floor, allowing for good ventilation and preventing air from getting stale.
Carbon dioxide concentration measuring devices installed in each restaurant
Hypochlorous acid space sterilization and deodorization machines installed in various locations
"Guest room" Ventilation through windows
In the guest rooms, you can also open the windows yourself.
"Fitness Club" terrace door
Door stopper is always clamped and partly open
"Fitness Club" Pool Skylight
Open it periodically to change the air
"Fitness Club" Pool Entrance Door Fully Open
Notification of ventilation inside "Montmartre"
"Grindelwald" 4-story atrium
"Grindelwald" entrance side open
Public Spaces
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Alcohol-based hand sanitizer and other hand disinfectants are available for customers at the lobby entrance.
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Regularly disinfect surfaces with alcohol, such as entrance doors and handrails, that are likely to be touched by customers.
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Antibacterial stickers are affixed to elevator buttons.
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Toilets are cleaned regularly.
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Smoking areas may limit the number of people allowed in them.
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Installation of a hypochlorous acid spatial sterilization and deodorization machine (Panasonic Ziaino).
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Regular disinfection is carried out from the parking lot to the entrance to public spaces, and alcohol-based hand sanitizer is also provided.
Accommodation
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Provision of alcohol-based hand sanitizer and other hand disinfectants for customers.
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Regular disinfection of ballpoint pens, cash trays, etc. at the front counter.
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We may ask you about your health condition when you check in.
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When cleaning guest rooms, we thoroughly disinfect areas that are frequently touched by people (doorknobs, switches, remote controls, telephones, etc.).
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The windows in the guest rooms are opened and fresh air is exchanged during cleaning. (Some rooms cannot be opened or closed.)
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Disinfectant sprays are provided in all guest rooms.
Dining
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Provision of alcohol-based hand sanitizer and other hand disinfectants for customers.
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Regularly disinfect surfaces that customers touch, such as tables, counters, and chairs, with alcohol.
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Disposable vinyl gloves are provided in buffet restaurants.
Banquets and weddings
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Provision of alcohol-based hand sanitizer and other hand disinfectants for customers.
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Regular ventilation of banquet halls will be implemented.
Infection prevention measures for our employees
Health checks before coming to work and other initiatives
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Employees are required to thoroughly disinfect their hands when entering and exiting work, and are encouraged to wash their hands and gargle frequently while at work.
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Employees are required to take their temperature before coming to work, and anyone with a fever of 37.5 degrees or higher or who is feeling unwell must stay home.
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Regular disinfection and ventilation of offices and shared facilities.
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We request that our business partner companies wash their hands and use alcohol disinfectant when making deliveries or entering the building.
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Carry a portable spray bottle filled with disinfectant.
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Employees in the employee cafeteria will be seated so that they maintain a certain distance from each other and do not face each other.
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Strictly enforce social distancing in employee break rooms, etc.
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Implementing early cycle cleaning of employee uniforms.
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Hypochlorous acid foot mats have been installed at employee entrances.
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Temperature measuring machines are installed at employee entrances.
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"Air Fourth Demi" dry mist sprayers, which are space sterilization and deodorization devices, have been installed in employee break rooms (for both men and women).
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