Pursuant to the Act on Specified Commercial Transactions, we state the following:
- Distributor
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THE CAPITOL HOTEL TOKYU Pastry boutique Origami
- Operation Manager
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Takayuki Yamano
- location
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Tokyu Capitol Tower 2-10-3 Nagatacho, Chiyoda-ku, Tokyo 100-0014
- telephone number
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TEL 03-3503-0109（代表）
- mail address
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capitol-h.fb@tokyuhotels.co.jp
- Telephone reception hours
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11:00～18:00
- Product Price
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Displayed for each product
- Necessary charges other than the product
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Product shipping fee
- payment method
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credit card
Cash on delivery
- Due date for payment
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- credit card
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You will be charged in the month the product is delivered (received).
- Cash on delivery
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Payment is due upon receipt of the product.
- Delivery time
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It depends on the product, but we plan to deliver it within 7 days after confirming your payment. (It may be delivered on a specified date or about 2 weeks before the event.)
- Returns and Exchanges
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Please note that we cannot accept returns or exchanges for purchased products, except in the following cases:
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If the product you received is different from the one you ordered
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In the unlikely event that the item is damaged or defective
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In the above cases, if you contact us within 7 days of receiving the product, we will collect the product and resend it to you at our expense.
- ※
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Please note that the cooling-off period does not apply to mail order sales under the Specified Commercial Transactions Act.
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- Delivery company
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Yamato Transport
- How to handle returns
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Due to the nature of the product, we cannot accept exchanges or returns. However, if the product delivered is damaged or broken due to an accident during delivery, or if the product is different from the product ordered, we will accept exchanges and returns. In such cases, we will cover the shipping costs required to return and resend the product. Please contact us directly within one week of receiving the product. Credit card, cash on delivery Credit card: Charged in the month the product is delivered (the month you receive it). Cash on delivery: Payment is required when you receive the product. If the product is out of stock, we will contact you separately.