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FAQs

welcome Mr.

Current status:

Available points

0p

home 1000 p is
date of expiry Until December 31st

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We have compiled a list of frequently asked questions from our customers.
For any questions other than those listed below, please contact us using the comments and requests form or by phone.

stay

  • Q.

    What time is check-in and check-out?

    A.

    Check-in is at 15:00 and check-out is at 12:00.
    Please note that depending on your accommodation plan, there may be times other than those listed above, so please check each time.

  • Q.

    I am a Comfort Member, can I still apply for the extended check-out time?

    A.

    At CERULEAN TOWER TOKYU HOTEL, check-out is until 12:00 for both general guests and COMFORT MEMBERS Members.
    Overtime charges are as follows:

    Extension until 15:00: 30% of the room rate will be charged.
    Extension until 18:00: 50% of the room rate will be charged.
    Extension after 18:00: 100% of the room rate will be charged.

    We may not be able to accept your extension depending on the room availability on the day.

  • Q.

    I will be driving to the hotel. Is there a discount on the parking lot?

    A.

    Guests staying at the hotel can use the parking lot for 4,000 yen (tax included) per night (24 hours).
    Please present the ticket issued when you enter the parking lot at the front desk. After 24 hours, a usage fee of 500 yen (tax included) will be charged per 30 minutes.
    (General rates: 6am - midnight 500 yen (tax included) per 30 minutes, midnight - 6am 200 yen (tax included) per 30 minutes)

    Guests staying on the executive floor will receive complimentary parking for the number of nights they stay (24 hours/night).

  • Q.

    Do you have triple rooms?

    A.

    We do not have rooms with three beds. We will put an extra bed in a twin room.
    [Additional Charges]
    Standard floor: 12,650 yen
    Towers Floor...20,240 yen
    Executive floor: 25,300 yen
    Baby bed: Free

  • Q.

    Can I specify a view when making a reservation?

    A.

    If you specify this when making a reservation, we will give you priority.
    However, please note that we may not be able to accommodate your request due to the limited number of rooms and room types available.

  • Q.

    Is breakfast included in the room rate?

    A.

    With the exception of some plans, breakfast is not included in the displayed rates.
    Breakfast is
    ・Morning buffet at Garden Kitchen "Caramelo" [4,200 yen per person]
    ・ Japanese Cuisine SAKURAGAOKA [4,200 yen per person]
    ・American breakfast via room service [3,800 yen per person]
    ・White omelet breakfast via room service [3,800 yen per person]
    ・Room service Japanese breakfast [4,440 yen per person]
    We have the following available:

    Guests staying on the Executive Floor can enjoy continental breakfast in the Executive Lounge.

  • Q.

    How many days in advance can I cancel?

    A.

    Cancellation fees will vary depending on the accommodation plan you have applied for.
    Please check each time.

  • Q.

    Is there laundry service?

    A.

    Laundry, dry cleaning and pressing services are available.
    [Price example]
    Laundry: Shirts from 900 yen, T-shirts from 500 yen, pants from 1,500 yen
    Dry: Suits from 3,800 yen, jackets from 2,200 yen, shirts/blouses from 1,100 yen, sweaters from 1,100 yen
    Press: Suits from 2,200 yen, jackets from 1,400 yen, shirts/blouses from 700 yen
    * Completion time and price will vary depending on the time of order and item.
    All prices include tax. Please contact us for more details.

  • Q.

    Can you arrange for a babysitter?

    A.

    ポピンズのナニーサービスをお手配いたします。
    お子さま1名1時間につき5,000円となり、2時間より承ります。
    ※22時以降の場合は、深夜料金や交通費の追加料金が発生いたします。
    ご予約は、お問い合わせフォーム、またはコンシェルジュまでお問合せくださいませ。(代表 03-3476-3000)

  • Q.

    It's my companion's birthday. Can you do something special for me?

    A.

    Birthday cake, champagne, wine, and other items can be delivered to your room at your preferred time (fees apply).
    You can also have your name or message in alphabet or Japanese characters engraved on the cake.
    The cakes are available in three sizes: 12cm diameter = 3,200 yen, 15cm diameter = 4,300 yen, and 18cm diameter = 5,600 yen.
    There are two types of cake available: gateau fruit (berry type) and chocolate cake.
    Please make your reservation at least 3 days before your stay.
    *The displayed price is the total price including 15% service charge and 10% consumption tax.

  • Q.

    Can I prepare something for an anniversary or proposal?

    A.

    タオルアートをご到着前もしくは外出時にご準備いたします(有料)。
    バスジェルと花びらもご一緒にご用意しますので、フラワーバスをお楽しみいただけます。
    ご料金・詳細は、お問い合わせフォーム、またはコンシェルジュまでお問合せくださいませ。(代表 03-3476-3000)
    ご宿泊の3日前までにご予約をお願い申し上げます。

Dining

  • Q.

    Are there any restaurants with private rooms?

    A.

    Private rooms are available at seven restaurants: Tower's Restaurant Coucagno, Tower's Bar Bellovisto, Japanese Cuisine SAKURAGAOKA, Chinese Cuisine "Szechwan restaurant Chen", Teppan-yaki Sakura, Sushi Ito Ikkan and Garden Kitchen Caramelo.

    Tower's Restaurant Coucagno... 2 rooms (Salon A: 6 people / Salon B: 6-10 people)
    Tower's Bar Bellovisto... 1 room (8-20 people)
    Japanese Cuisine SAKURAGAOKA... 4 rooms (2 rooms for 2-4 people / 1 room for 3-6 people / 1 room for 4-8 people) / 1 semi-private room (3-6 people)
    Chinese cuisine "Szechwan Restaurant Chen" ... 2 rooms (6-11 people)
    Teppan-yaki Sakura- 1 room (2-6 persons)
    Sushi Ito Ikkan ・・・1 room (2-6 persons)
    Garden Kitchen Caramelo... 1 room (6 persons)

    For parties exceeding the above numbers, we recommend using the banquet hall.

  • Q.

    I will be driving to the hotel. Is there a discount on the parking lot?

    A.

    Restaurant customers will receive a two-hour discount when spending 3,000 yen or more (tax included).
    Please present the ticket issued when you parked when paying.
    After two hours, a usage fee of 500 yen (tax included) will be charged per 30 minutes.

Meeting & Events

  • Q.

    I will be driving to the party. Is there a discount on parking fees?

    A.

    We will provide a 3-hour service voucher to guests attending the banquet.
    Please present the ticket issued when you park at the cloakroom closest to the banquet hall.

others

  • Q.

    Is there a nursery room?

    A.

    ホテル3階に託児施設「ポピンズキッズルーム」がございます。
    ご利用対象:生後57日から就学前まで
    ご利用時間:10:00~18:00 ※ご予約状況により変動あり
         「8:00~10:00」「18:00~22:00」は時間外料金の追加によりご利用可能
    ご利用料金:お子さま1名 2,900円/1h(2時間よりのお預かりとなります。)
    ご予約:TEL 03-5728-1377
    お持ち物:ご身分のわかるもの、お着替え一式、その他必要に応じてお食事などをご用意ください。

  • Q.

    Can I use the nursery room even if I am not staying at the hotel?

    A.

    This facility is available to non-guests as well.
    Please use it for banquets, when using the restaurant, etc.